I brought my hp laptop back in july and it has been great since today. A small dead pixel which is very noticeable to my eye and affects my concerntration and ability to complete the tasks i want to do on the laptop. I was wondering if it is covered under the 1 year warranty. 

The reason why i went to HP's support website is because i had choppy playback on my GoPro Hero 4. I also have the green screen and blurry images while playing my GoPro videos. I have already updated all video and sound drivers. The images improved dramatically but i still have some blurry imaging issues and choppy playback (much less though)

I followed HP's instructions on how to donwload the new version of the BIOS, which is sp69881.exe from August 2015 and i tried to install it several times unsuccesfully. I currenty have the BIOS Insyde F35 from 11/11/2014. Even though i restart my computer and disable my antivirus, it is still showing that my computer has the oldest version in the msinfo32.exe

PD.- For some reason my computer is giving a message "partition not allowed".

Please help as i am tired of not being able to play and edit my GoPro videos.

Thanks

why hp not providing updated intel HD graphic (4600) driver for windows 10 of my HP ENVY 15-j110tx Notebook PC ?  I am facing display driver issue frequently. My notebook is under warranty. HP drivers support for my notebook it is showing drivers for other notebook model, not compatible with my notebook. Here the link:

http://support.hp.com/in-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5401187/model/6622279#Z7_3054ICK0KGTE30AQO5O3KA30R1

Hello,

I have had HP Spectre x360 for some 6 months now  . It is fine machine but the screen has bad problems. 

From the start, few times in mohth the picture of the screen is fading away.

Exactly the same case as with with this video:

https://www.youtube.com/watch?v=72H_7lwKJuo

Is waranty repair only schoice or what?

Br, MrFin

how to play a dvd disck

I am tired of this    ******  vari bright feauture HELP me please how to turn off this **bleep** feauture

I tried three methods

1. Changing the power plan settings

2. AMD ccc software------ there is no vari bright option to disable

3. by changing the registry.

Please help me to solve this mystery.

Hi all,

I have an issue with the backlight in my HP 250 G3 after upgrading to Windows 10.

On the first boot the screen remains black (there is an image, but the backlight isnt turned on).

After I reboot my laptop the backlight works perfectly.

This happens when Windows 10 starts loading. The HP logo always shows when I turn on the laptop.

When I unplug the AC cord, and boot the system using the battery, the backlight works on the first boot. When I plug in the cord the backlight turns off. After rebooting the laptop it always works again. It's only at the first boot when this problem occurs.

I have tested an Ubuntu live dvd, and the problem does not happen.

Does somebody know what is wrong?

I have updated the Intel HD graphics driver but it does not fix the problem.

Here is some info what might help.

OS:  Microsoft Windows 10 Home
Version:  10.0.10240 Build 10240

BIOS version / date:   Insyde F.31, 23-10-2014
SMBIOS-version 2.7
BIOS-modus UEFI

Intel HD driver:

c:\windows\system32\drivers\igdkmd64.sys (10.18.10.4252, 3,61 MB (3.789.240 bytes), 11-7-2015 00:50)

i got 8 gb in single channel and i have one slot free

Computer specs

CPU : AMD A-10 quad core  1.9 to 3.2 Ghz  R6 Graphic integrated

GPU: AMD R7 M260  2 GB dedicated  ( dual graphic with R6)

Ram : 8 GB SDRAM DDR3L 1600 MHz (1 x 8 GB)

I recently bought a HP 15-110TX.

Installed Windows 7 64 Professional

Now I tried installing AMD/Intel switchable driver from HP support web site but it is not working.

Tried installing sp72646 and sp72066 as well, with no results.

The driver for intel HD graphics is not recognized and ATI Radeon is shown as not working with code 43.

In Device manager it still shows as Standard VGA Graphics adapter.

Tried re-installing windows, and upgrading the BIOS as well.

Curent BIOS version: Insyde F.11.

Apart from this, tried installing Generic as well as HP's intel HD Graphics Driver and getting message as "This system does not meet minimum requirements".

Tried AMD's catalyst driver as well with no luck.

Please help. Thanks in Advance.

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Name PRANAV_V-PC
System Manufacturer HP
System Model HP Notebook
System Type x64-based PC
Processor Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.11, 23-07-2015
SMBIOS Version 2.8

[Display]

Item Value
Name AMD Radeon R5 M330
PNP Device ID PCI\VEN_1002&DEV_6660&SUBSYS_80C2103C&REV_83\4&150A58D7&0&00E4
Adapter Type Not Available, Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon R5 M330
Adapter RAM Not Available
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 6.1.7600.16385
INF File oem14.inf (ati2mtag_R503 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 649.00 KB (664,576 bytes), 16-07-2015 12:26)

Name Standard VGA Graphics Adapter
PNP Device ID PCI\VEN_8086&DEV_1616&SUBSYS_80C2103C&REV_09\3&11583659&0&10
Adapter Type Not Available, (Standard display types) compatible
Adapter Description Standard VGA Graphics Adapter
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 15.200.1055.0
INF File display.inf (vga section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xD2000000-0xD2FFFFFF
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x00007000-0x0000703F
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 28.50 KB (29,184 bytes), 14-07-2009 05:08)

Hello sir,

                I hv a problem regarding video while playing my video .inbetween the video some color screen is coming again and again . so give some suggestion what should  do to resolve this problem .and  (vertical line is showing on display)

thank you...

Hello! I've recently upgraded my windows 0S from 8.1 to 10. Everything seems fine for now except side black bars in older games with lower resolution like NFS Most wanted or lord of the rings 2 etc...

I have also latest graphic card driver and amd catalyst control center 64bit version for windows 10 for my laptop.

On windows 8.1 I had that problem as well but then I solved it really easy in catalyst control center -> maintain aspect ratio or scale to full size screen (something like that) with combination of resolution change. Now, that does not work... Anybody had similar problem / solution for mine?

Thanks in advance!

When i click your link it says "404 Page Not Found"

Green screen when trying to play videos?

Hi there,

the problem is connecting the HD HP monitor ZR2740w that has resolution of 2560 x 1440 to new HP Envy 15 - got the HDMI cable that works, however the cable does not support high resolution to allow the full use of the monitors capabilities... used all the correct connections... nothing seems to help.... How can this be resolved?

Thanks

So I've been trying to play several games to include GTA V, Civilization: Beyond Earth and a couple of others. All of these games were playing just fine on my Omen ever since I installed them the first time several months back.  Suddenly this last week, they're crashing minutes after the game has been started (rarely an error message actually pops up). After I ctrl alt delete to close out of the crashed game (GTA V in this case), I try getting into another game or restart the same one and I get some error message saying that directx 9 can't be detected.

Now I've gone into my directx diagnostics and everything is fine and dandy, I have directx 11 like I should with windows 8.1. I posted the report below with anything that might be pertinent.

The only thing that I can think of that might have messed up anything was that in the last couple of weeks, there was a BIOS update. That's the only thing I can think of that may be a culprit but I have no idea how I would rollback a bios update. 

------------------
System Information
------------------
Time of this report: 10/24/2015, 17:07:09
Machine name: XXXXXXXXXXX
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.150928-1002)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP OMEN Notebook PC 15
BIOS: F.32
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 8118MB RAM
Page File: 2997MB used, 13312MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
DxDiag Version: 6.03.9600.17415 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_2332103C&REV_06
Display Memory: 1792 MB
Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SDC5344
Native Mode: 1920 x 1080(p) (59.996Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3910 (English)
Driver Version: 10.18.10.3910
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 9/1/2014 02:31:00, 10943704 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4756-11CF-CA7C-3803BBC2C735}
Vendor ID: 0x8086
Device ID: 0x0416
SubSys ID: 0x2332103C
Revision ID: 0x0006
Driver Strong Name: oem3.inf:5f63e534dd929195:iHSWM_w81:10.18.10.3910ci\ven_8086&dev_0416&subsys_2332103c
Rank Of Driver: 00DA0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Card name: NVIDIA GeForce GTX 860M
Manufacturer: NVIDIA
Chip type: GeForce GTX 860M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_1392&SUBSYS_2332103C&REV_A2
Display Memory: 4039 MB
Dedicated Memory: 1991 MB
Shared Memory: 2048 MB
Current Mode: n/a
Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5850 (English)
Driver Version: 10.18.13.5850
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/3/2015 01:06:17, 15716648 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: n/a
Vendor ID: 0x10DE
Device ID: 0x1392
SubSys ID: 0x2332103C
Revision ID: 0x00A2
Driver Strong Name: oem53.inf:0f066de36e5d8843ection041:10.18.13.5850ci\ven_10de&dev_1392&subsys_2332103c
Rank Of Driver: 00DA0001
Video Accel: n/a
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

picture of the power button and number B80004A4

hi there 

i have updated my ati to the latest driver from hp.com and when i restarted my pc and went to device manager under dislay my ati card says (code 52).

please help.

After installing windows on my hp dm4-1063cl notebook brightness keys not working brightness is at full every time and battey drains very fast.Please help me what should i do.