I recently purchased an HP Envy 17t n100 for my wife as a birthday present. The Box arrived on the 16th of October without any signs of shipping damage. So I wrapped it up when she wasn't around and left it for her to find, all really excited for her during this whole time. That night she opened it up and loved it, was really super happy with it. Said it was the best gift shes ever got. But when it came time to turning it on once the battery was topped up the FIRST thing we see on the BIOS boot screen was this really bright spot on the upper left end of the monitor. We were both gutted instantly. I said it will probably go away once the computer has been on for a while. But I knew that wasn't the case, just lying to myself cause I couldnt believe the state of the monitor on this brand new machine.
She said she was just gonna try to ignore it, it's been a week now and ignoring it has proven to be impossible. This spot is waaay worse than any standard light bleed I've ever seen. Other areas of the monitor have some bleed but they all fall into the "reasonable" range that people simply have to accept with these displays, no display can truly be perfect so I have no problem with the other bleed. But this bleed is so bad I think there's something actually wrong with the monitor. In trying to diagnose what's causing it, I very gently put some pressure on the monitor edge and worked my way to the bad spot and noticed that the display didnt react to pressure in that spot as if its already fully compressed. Theres no give in that area. So maybe something was overly tightened at the factory so the pressure is messing up that part of the display?
So I was curious what, if anything, can be done about this? I have the standard warranty, so no extra support frills. But I really want this display repaired or, if need be, replaced with a new one that doesn't have this un-ignorable degree of light bleed/flashlighting. She's absolutely in love with the machine, the aesthetic/design and everything else about it but this one thing is really ruining everything else that's great about her laptop. So if theres anything that can be done please let me know, shes deserves a great gift, and I really want to get this thing perfect for her.
I appreciate any and all assitance you can give me with this issue.
[Edit: I noticed my uploaded photo continues to get removed or doesn't work on this post, so I added an imgur link to have as an alternate in case the forums continue to eat my original HP forum upload. ]
-Picture of Light Bleed / Flashlighting below-
http://i.imgur.com/W2hwL16.jpg