HP ENVY TS 17 Notebook PC
Product number: E8A11UA#ABA
Windows 8.1 64-bit
Intel(R) HD Graphics 4600
System board: 1965 KBC Version 93.51
System bios: F.56
Good day,
My screen was replaced very soon after purchasing my laptop (dead pixels) and I would like some confirmation that the problem I am now experiencing is related to the hardware reinstallation before taking it back to the service center. I did not experience this issue prior to the replacement.
During the boot into Windows, or some times after a day of use, the screen malfunctions with several visible "ghost touches" on screen (I have the "Show visual feedback when I touch the screen" enabled). The touch functionality is then disabled, with the Windows Event Viewer System warning:
A multi-touch device reported inconsistent contact information.
Some times it is possible to reactivate the touch screen functionality by uninstalling the "HID-compliant Touch Screen" device driver and then scanning for new hardware.
Restarting usually resolves the issue, but occasionally the system does not recognise the above driver and lists it as an unrecognised device in the USB controllers section of the Device Manager.
I ran the UEFI touch screen test a few times - it usually passes, but there was one time when the touch screen was disabled and you couldn't run the test.
I have refreshed my PC, but this did not help.
Any feedback would be appreciated.
Thanks