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Notebook Video, Display and Touch topics

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  • 12/09/18--15:58: Videos reprocuced slowly
  • Hello, everyone.


    I have a problem, I'm watchin a video on youtube or facebook, I stop the video and when I playback it starts to reproduce in slow motion, the only solution I have found is restart Chrome or even the computer,


    Has anyone else have this problem? I would be glad if you guys share with  me what you have done to correct this.

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    Hi, my lap top buttons across the top ( Volume/ Brightness, Prt screen etc)  have stopped working... I know this will be something I've done or pressed but I can't get them to work again... Help?

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  • 12/09/18--18:12: Task view swipe animation
  • Is it possible to change the multiple desktops 4 finger swipe animation? When I swipe with 4 fingers it slides to the left or right but I want it to slide in sync with my fingers just like when I scroll up and down with 2 fingers. The whole screen slides with a small 4 finger swipe. How can I change this?

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    Is it possible to change the multiple desktops 4 finger swipe animation? When I swipe with 4 fingers it slides to the left or right but I want it to slide in sync with my fingers just like when I scroll up and down with 2 fingers. The whole screen slides with a small 4 finger swipe. How can I change this?

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    I bought my new laptop 2 days before and I have some problems with Graphics card.

    After I installed the original Windows 10 Pro, I've downloaded the drivers. Everything was fine except the graphics card driver. Inside Device Manager there was a little yellow triangle at my my graphics card. I updated it with Windows Update but the yellow triangle was still there. Later I downloaded AMD's Auto-detect tool but the same result was. After that I updated the whole Windows 10 to v1809 and finally the yellow triangle gone. I tried CS:GO on my new laptop and there was a lot or FPS Drops. I thought it's because of my Graphics card, so I downloaded a GPU Miner to test it (I won't mine on laptop, I just downloaded it to test GPU). When the miner start using GPU, then the laptop got blue death with VIDEO TDR Failure (atikmpag.sys). I tried to uninstall the Graphics card driver in Safe boot and install the exact driver from HP's site for v1809 Windows, but same result. What can I do to fix it?

    Processor: AMD Ryzen™ 5 2500U, 2-3.6 GHz (4 cores, 8 threads)

    RAM: 1x 4 GB DDR4-2400 SDRAM

    Graphics card: AMD Radeon™ Vega 8 Graphics

    Windows version: the latest (v1809)

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    Frozen touchscreen sometimes especialy at shifting from laptop to tablet .. touchscreen stops worknig

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  • 12/10/18--04:19: Can't connect third display
  • Hi,


    I can't connect a third display to my workstation. The first is my laptops display, the second is an external connected via HDMI and the third is connected via mini Display port but it doesn't show. 


    Please help.

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     The picture is not vivid colors are not the best, I'm not sure if this is FHD result yet it's set to be 1920 x 1080

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  • 12/10/18--07:27: Videos
  • Videos from any source such as you tube or facebook are too enlarged to view.

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    on my HP zBook i7 there are around the touchtpad 6 knobs, 3 on the top and 3 on the bottom rand.

    I like to know for what and how to use them. Alas I could not find any specific information, so please

    is there anyone who can help.

    Thank you in advance.

    Kind regards,

    'Peter Jonkers, Breda, The Netherlands.

    [personal information removed]

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    I have exactly the same problem. My spectre 13 looks just like the pictures in this thread.

    However the discussion in this thread seems to be conducted in secret via private message so I have no idea from here what can be done.

    can someone please contact me with whatever details were provided to the original poster?



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  • 12/10/18--11:14: A gray box on my screen
  • A light grey box has appeared on my screen. Inside the box it says "HP Audio Switch". How do I remove this box?

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  • 12/10/18--11:49: Spectre screen flicker
  • I am having 2 problems with my Spectre x360 (Intel Core i7-7500U); I am not sure if they are related but they are both making it increasingly difficult to use my laptop.  When I bought it about 2 years ago, the power cable would only work after some jiggling in the port. I assumed this was just a standard flaw with usb-c power cords since I had never used one before. Since then it has required increasingly aggressive jiggling to connect and I am concerned that I am damaging the laptop.


    After using the laptop for a couple months, the screen began flickering with horizontal stripes that are more pronounced toward the bottom of the screen. I discovered that dimming the display slightly made the flickering stop. This problem has also gotten worse over time and has required dimmer and dimmer settings for the flickering to stop. It is now intermittently flickering even on the dimmest setting and is barely readable. The I plugged the laptop into an external display while it was flickering and there was no such distortion on the other display, which makes me thing this is a hardware problem. Could the jiggling have created the screen flicker by dislodging some internal parts?


    What is mostly upsetting is that this laptop was not cheap and the defect was there  from day one. I did not take advantage of the warranty at the time because the problems seemed like minor inconveniences that I did not anticipate  would soon render my laptop essentially useless.


    Is there a known solution to the problems my laptop is experiencing? Is there something I can do myself that will fix it? Since my warranty is expired and I can not afford to pay for repairs,  I have no hesitations with opening up the laptop to fix/replace/reconnect something myself if I know what I am looking for. 

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    The problem starting a day before, i was browsing with my pc notebook. But when i was done the system was slowing down. The task bar wasn't working and the start bar wasn't working either. Even my windows key button wasn't working, so i could not shutdown my pc. So i decided to use the power button to shut it down.

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    My HP Envy laptop wont play through my moniter throug the hdmi to usb-c adapter that came with the laptop. It was working fine the other day no issues and now when i went to use it tonight it kept on showing a message saying it does not recognise the usb device. 
    The laptop is only about 2 months old if this helps.

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    i have problem i send to hp for fixe unit because when i start unit everthing wor fine but after one minutes the cursor start moving byself oepening all the pages and windows i check for virus but is fine do you know what case this problem

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    Have not been able to view videos from the net or on netflix, i get a green screen and sound, no video.

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  • 12/10/18--21:42: Screen flickering HP 350 G2
  • Hi,

    I have a HP 350 G2 with the following problem of flickering the screen.

    The screen does not refresh, but the image is distorted as when the TV signal is not there.

    I chang OS linux mint to ubuntu 18.1 but still screen is flickering.

    When use two screen this problem not in second screen

    What can it be?

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  • 12/10/18--22:30: Clickpad freezes
  • Hello all. Last week i bought a HP Pavilion - 15-cw0006nv laptop. What i noticed while trying to install different software (office etc.) that clickpad (or touchpad) was freezing and i had to wait for 5 - 10 seconds to continue working and several times while scrolling it was like clicking in different parts of the screen.


    So for a brand new device this is quite frustrating. I downloaded HP Assistant and upgraded the drivers and still the same. This because a little bit better when i changed a few settings ftrom Touchpad settings but freezing issue still is there.


    I cannot hard reset the device because battery is in the shell and cannot be detached.


    Also, if you have any recommended settings for touchpad to be normally operational without random clicks while scrolling and especially without freezing, it would be helpful.


    Thank you in advance

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    Hello everyone!

    I have an HP Envy 15 as100-nx, Product (Y5U02EA)

    i've had this laptop for around 2 years. however, lately (in the past 1 or 2 months) it started acting up. The screen used to flicker when I open or close it while the computer is running. Then, it kept getting worse. Now sometimes the screen would flicker even by just typing on the keyboard. The slightest movement to the computer would cause the screen to start flickering.

    I searched online and found that a lot of people are encountering the same problem in different products.

    My computer’s warranty has expired. I’m willing to take it apart and try to fix it myself. However, I don’t know if this is because of the display cable or something else. I tried the software-related fixes like running the HP diagnostic software and everything is fine. I tried updating the driver as well. But nothing has changed. And I know for sure that this is a hardware issue since it only occurs with physical movement of the computer.

    Now I don’t know if I should order just the display cable, or the entire display assembly.

    And I also don’t know how I can get the right part number. I downloaded the guide for my product but I found way too many different types of displays (touchscreen, non-touchscreen, UHD, and FHD for each) and I didn’t know which one I should choose. My computer has a 15 inch display, non-touch screen, and FHD.


    Any help would be appreciated!

    The exact product number is: Y5U02EA


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