Hello everyone,
I recently purchased a second-hand Zbook 15 G2 with the following specs:
Intel Core i7 4810
2x8GB RAM
500GB SSD (SATA)
no optical drive
Full-HD IPS display
nVIdia Quadro K2100M
3G Modem
Intel WiFi & Bluetooth
The notebook came with Window 7 preinstalled, which I immediatelly upgraded to Windows 10. And then, all the hell broke loose.
First of all, I don't know if this issue was present in Windows 7 because I erased it almost immediatelly after purchase. In the last 3 days I tried to install Windows 10 Pro x64 (June 2018 release, at least thats when I obtained the ISO from MS website). It's legal windows, no cracks or whatever. I've tried around 12 times to do a fresh install using different combination on drivers, but each time, after several devices were installed, the notebook started to freeze, sometimes BSODs saying DRIVER_POWER_STATE_FAILURE. The usual case was, for example, when I opened Task Manager and clicked on Performance, the window would freeze and soon the whole notebook woulfd hang as well. Sometimes when I hit power - shutdown (or restart) - the notebook hangs. Sometimes the screen turns black and I see just the cursor and nothing else and I have to force shutdown the book. WinDBG said that the culprit was pci.sys. I updated the BIOS to the latest revision available via online update in the BIOS itself, using compressed air I cleaned the notebook vents from the service hatch but didn't help. I also tried memtest and checking the SSD for errors - but they are both OK.
What I've found out is that when I disable the Quadro card, the notebook starts to behave normally. But if it was nV problem, I think the BSODs would say a problem with nVidia driver and not pci.sys, so I think the card is OK, just there is something wrong elesewhere.
Another that I have is the mouse behaviour in UEFI - the cursor moves just fine when using the touchpad, but when I use my mouse, the cursor only moves left and right! In the old and even in the newest BIOS release.
I am thinking of reinstalling the windows 7 back, but I would like to stick with Win 10.
Any help greatly appreciated
Joseph