Hi i have a HP ENVY - 17m-ae011dx. The problem was the screen randomly goes black and blink. I try to restore the system from zero, updating drivers, windows, bios, etc.. but the problem still there..
I im Argentina. When i start the chats in the support, the notebook was in warranty. The support starts to make a lot of questions and finally he makes a remote support, he makes a different tests, and make me to start a test from bios. When finish they say HP contacts me in a days to confirm if the spares are avaiable.. In a pair of days calls me from the HP Support in Argentina, he name is Maresa Tabarez, Case Manager, HP AMS TCO Escalation Team (that says in the email), and says me the spare are not avaiable in my country and not in plains to import them, she says i have to contact HP USA.
After this i contact HP USA, still in warranty, and they says me that the warranty was avaiable in my country, in Argentina should me cover and repair.
I call to Maresa again and she has no way to cover my warranty!, says to contact HP USA!!..
so i feel so frustrated.. now the warranty has expired, i have no chat support.. i cant call USA because my english is too basic.. so my unique method of contact is through this forum
Now my sister has plans to travel to USA to vacations the next month..
I have all the Case Numbers, and if you need i can post the serial number..
Can i send the envy with my sister to HP USA?
I buy this product because i use to work and i can do it...and i really have no answers from warranty, i repeat, i feel so frustrated with HP..
Thanks