Hi, HP Guru,
After seeing smart HD error 301 on my HP laptop(ENVY TouchSmart 17-j153cl Notebook PC ). I bought an SSD (1TB) to replace the current HDD (1TB), after cloning HD and replace the old HDD, all works well, storage network and etc, but the sound devices show (red cross), the device is missing.
I checked with HP self-service website and downloaded sp63555 package as suggested, it prompts "The hardware detected is not supported by this IDT software package, the Install will be aborted" during the installation, not sure what it means.
Thanks a lot,
Mulu