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Notebook Video, Display and Touch topics

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    Hi, HP Guru,

     

    After seeing smart HD error 301 on my HP laptop(ENVY TouchSmart 17-j153cl Notebook PC ). I bought an SSD (1TB) to replace the current HDD (1TB), after cloning HD and replace the old HDD, all works well, storage network and etc, but the sound devices show (red cross), the device is missing.

     

    I checked with HP self-service website and downloaded sp63555 package as suggested, it prompts "The hardware detected is not supported by this IDT software package, the Install will be aborted" during the installation, not sure what it means. 

     

    Thanks a lot,

     

    Mulu

     


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    Goodevening,

     

    I think I bought my HP Notebook 2 months ago. Last week I looked at my keybord and I saw my keybortlight underneeth my space bar didn't work. I don't know if it hasn't work it al, because I haven't use my notebook much yet because my college year startet last week. Does anybody know if the light is supposet to be off or it is broken? And if it is broken, how can I get it fixed? (I'm from the Netherlands, my English language isn't as good as I wished)

     

    Kind regards :)


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  • 09/05/18--14:57: HDMI

    • I connect the HDMI cable from my Notebook to my TV. At first week was everything ok but from yesterday I don't have image to my TV. I don't hear the sound of the connection when I turn on my TV from my Notebook. Is it possible that HDMI had broken??


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  • 09/05/18--14:58: Replacing graphics card

    • Can I replace my laptop graphics card but still be able to download the drivers for that card om my laptop model so that all will work.

     

    Pavilion Au062nr

     

    Replacing grapgis card with a G Force 4050TI


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  • 09/05/18--18:05: repair Desktop Computer

    • Hello,

    Computer was recieved at HP Repair Center( verified Fedx delivery) on August 14 2018.  To date I have been given seven dates that my computer would be returned shipped. Each date passed and I did not receive the unit. Called tech 7 times and each time I am promises a new date. Tech ia always apologetic and assures me computer will arrive on the new date he promises. Case has been esculated two times and I am told HP would call me about my case. That has not happened either. How do I get this computer repaired?


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  • 09/05/18--18:19: Touchpad going crazy

    • Hi! I bought the notebook 14-cf0018ca about a month ago, and I'm having problems with the touchpad when the charger is plugged in. When I first bought it, everything was working perfectly fine, but I recently moved to a new house and I am noticing this problem ever since I moved here. Is there something I can do to fix this myself or is it a hardware problem that needs to be fixed by you guys? Thanks so much!


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  • 09/05/18--19:18: Regarding Hp Touch Pen

    • I have an Hp ENVY x360 Convertible 13-y0XX laptop I was looking for hp's touch pen but I couldn't find any. anyone know which one I can use, hp or non-hp any.


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    Brand new laptop loaded supplied Windows 10 64 bit and installed required updates. The computer hibernates OK but when I have a second screen attached I have issues. When the laptop returns from hibernation all the open items that were on the second screen appear on the laptop screen. I am am usung extended desktop mode. I also jhave the fan warning message on startup. I have installed the latest BIOS to no avail. HELP!! I am not happy with Toshiba for not making the big laptops anymore they were no problem and worked as reuired. ThisHP has been a drama.


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    Hello!  Hoping someone can help.

    I have two external dell monitors and my end goal is to use them as extended displays with my HP laptop.

    Both/either monitors work fine with the VGA cord plugged into an HDMI adapter and then plugged into the HDMI port of my HP Pavillion 1KT93UA#ABA laptop.

    The laptop has two standard USB ports, an HDMI port and a USB 3.1c port.
    I purchased a USB 3.1c to VGA adapter and tried to use it with the same VGA cord and same monitors - plugged the VGA cable into the adapter and then in to the 3.1c port, but nothing happened. Nothing was detected and the monitor stayed dark. For testing purposes, it's the same VGA cord as the one that connectes to the HDMI and works just fine.  Eventually, I'm hoping to have both external displays work - but for now, I'm just trying to get get the display to be recognized through the USB 3c port.  Updated bios and drivers.  That didn't help.  HP tech support thought it might be a VGA to USB compatiblity issue and that I should download an additional driver - but they didn't know where to find it.  Any ideas?


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    Hi guys! So I was wondering if any of you who had a regular tablet and then switched to a Pen Display Graphic Tablet found that your workflow improved including your digital painting skills? I'm asking because I've been an user of a XP-Pen DECO 01 for almost 6 months now but I was never able to get rid of that eye-hand coordination issue and I would end up frustrated whenever I would draw on my computer. I would never draw as good as on paper. So 2 weeks ago I've purchased a XP-Pen Artist 12 （ from their offical site https://www.xp-pen.com/goods/show/id/380.html） and I've never been so happy! My workflow was much better and I didn't have to think about all the technicalities, spend my time erasing my lines or find tricks to get the final shape that I wanted. I didn't have the eye hand coordination issue anymore. **bleep**, it was hard to make a beautiful lineart and it was hard to blend and get the right shading. A week ago I did a photo study and It was easier to get the accurate shape right from the beginning so I didn't have to use the liquify tool and lassotransform tool as much. It felt more natural to draw with the Artist 12 than the DECO 01. I was more precised with my brush strokes, they were applied exactly where I wanted them to go. I'm not saying that a Artist 12 is better than an DECO01 in this case, what I'm saying is that a Artist 12 works better for me. I've practiced enough to improve quickly so I've felt that it was the right time to upgrade to a new tool . Basically I just wanted to share my experience from this huge upgrade and it would be cool to hear about your experiences for those who had an opportunity to try a graphic tablet and a pen display monitor tablet , which tool ended up being better for you?

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    Hey guys,

     

    I didn't know what the best way was to search for contact.

     

    But since a few weeks the corner of my laptop is just turning black (dead pixels). 

    And it gets bigger over time because i close and open the laptop. See the picture of what i mean:

     

    I was wondering if i can get this fixed within warranty?

    I still have 10 months of warranty left.

    mq6c9KL59r6fr5

     

     


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  • 09/06/18--07:16: Screen Flickering

    • Hello

     

    I am facing Screen Flickering on my Laptop, which is making  using it very difficult.

    I have tried updating Video Drivers/ Installed latest updates via HP/MS etc along with doing some things which i found on Youtube.

    Nothing seem to be working

     

    Not even 3 months have passed since i brought this new Laptop and this issue has started

     

    Can someone help me  please

     

     

     


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  • 09/06/18--07:18: Phantom Zooming

    • During regular usage the screen will go into 'phantom zooming' mode, where it looks likes a ghost is randomly zooming in and out, randomly selecting tabs/cells/changing things on screen. Similar to in this video: https://youtu.be/h4K7xl01UB8.

     

    I have not spilled anything on the computer, nor dropped it.

     

    Turning the computer off by long-pressing the power button temporarily fixes the issue; sometimes for five minutes, sometimes an hour or so.

     

    I've powerwashed it but this didn't solve the problem.

     

    From other support forums it seems it's an issue with the digitizer; I don't know what it costs to replace that, but HP wanted $250 + 15 business days + shipping time to fix the issue (out of warranty). Boo HP! :(

     

    I ended up disabling the touchscreen, which seems to have fixed the issue for now.


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    Same here. Have you solved the issue?

     

    IMG_20180902_154723.jpg

     


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  • 09/06/18--12:29: Small icons and text

    • Hi, I recently got home my new HP Spectre and I noticed that the icons and text (or what you call it) up in the corners when I open certain programmes such as Origin and games in it. Is this something I can fix or do I have to delete the programme?


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    I noticed that my laptop HP 15-ay516tx doesn't seem to have a visible intake air vent(s) which is(are) normally present in HP laptops as well as others. Is there no intake vent or am I just not able to see it? If so, do I have to worry about the laptop's performance declining earlier than a regular one with an intake air vent?

     

     

     

     

    Also, would using a cooling pad that throws air at the base of the laptop help in cooling it better during gaming sessions in the event it has no intake vent?


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  • 09/06/18--13:25: HP12C

    • I have an HP12C. Had not used in a while and it is presenting in a strange fashion with respect to the commas. It is in a non-standard form and I am looking for it to get back to standard. Shows no decimals, but at clear, shows: 0,0000.  The comma is where the decimal should be. 

     

    Thanks,

    Eric


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    I used my webcam for the first time to do a Facebook Live demonstration.  The image shown was flipped (my right eye was on the leftside of the screen looking at it).  I have tried finding a setting to change but I have been unsucessful.

     

    I am running Windows 10 Home 64-bit


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  • 09/06/18--18:44: Monitor screen is dark

    • My laptop is less than a year old. I plugged in and my monitor screen is dark. I already tried to increase brightness. 


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    Hi, my System Video Memory shows 0 MB and the Dedicated Video Memory shows 512 MB. But the Total Available Graphics Memory is 8424 MB. Is there a way to increase both System and Dedicated Video Memory? Some of my games need atleast 1 GB of VRAM. 


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