This is the worst product supoort and computer experience EVER!
First:
The model number (2200) might not be right for this computer since when I press Fn-Esc, everything but the freaking model number shows up. The info I have is that it is a 17-u000 CTO which, of course doesn't appear in the dropdown for selecting models. Why can't that be put in the system information? My laptop doesn't have system info label anywhere that I can see . The product number is Y0F94AV.
Second:
The touch screen display has never worked correctly since Day 1. After a few minutes of use, I would get two separate cursors. One that followed the mouse, one that stuck in one of the corners of the display and flickered. Of course, the computer, getting two separate inputs would try to average the two and nothing worked correctly.
I searched the forum here and Google and found hundreds of people with the same problem, but never found a solution. I updated all of the drivers, performed system tests of the touchscreen, BIOS updates, Windows updates, etc. , etc., etc. I've fixed all of my computers over the decades I've had them, but this one has me beaten. Finally, I just gave up and disabled the touchscreen.
I was coming up on the end of my warranty and figured that I should finally get this fixed before the warranty ran out and called up Tech Support and went through the laborious process of explaining everything to many, many, many different support people. Over and over and over again. Despite case notes , it was like a new case every time I spoke with a support person, almost as if nobody ever took any notes.
The last time, I went through everything again with a tech and had him port into my system so he could check everything out. His final analysis was that I had to backup my files and do a system restore. I didn't have a backup drive that had enough space to do a backup so I told him that I would need to call back. Concerned about my time running out on my warranty, I SPECIFICALLY , SPECIFICALLY, asked the tech what would happen if i called back after the warranty period ended. He said it would be fine as the case had already been opened and they would work through it even if the warranty had expired. I'm sure you can see where this is going....
I called back tonight, after having gotten a 64 GB USB drive for backup and was told that my laptop was out of warranty. I told the tech about my discussion with the other tech and was told that cases are only held open for 3 days. I asked to be escalated to a supervisor and was sent to a dead-end telephone line. So that's where we are now. I'm livid.
Seriously HP. I expected a lot better. I remember when the HP name meant quality. That is not the case now.
(Just as an FYI - I've worked in high-tech for over 35 years, most of it in Silicon Valley, so I'm not a noob. My problem with this computer/touchscreen is a firmware problem. No doubt in my mind. The touchpad works perfectly for 20-30 minutes then just goes bonkers. ****Thousands ***** of other people have had this problem and no solutions exist online. HP has been no help. I'd be happy with just a fix.)
Why won't you really fix this problem HP? Are you waiting for a class action lawsuit?