I recently installed window 7.Unfortunately the Synaptics Touchpad has not worked
The device does not show up initially in the Device Manager under Mice and Pointing Devices, but will show up if I click on "Show Hidden Devices," in which case it lists "Synaptics SMBus TouchPad" with a yellow warning triangle over it. Right clicking its properties says "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" If I click on "Update Driver" it says that the driver is up to date.
I've followed the various suggestions made by the HP Support Assistant which have not worked, including:
--uninstalling and installing a new driver
--testing if the touchpad works in recovery mode - it doesn't
--downloading the driver from the HP website - it says the one I have is newer and deleting and installing the older one doesn't work
--doing a system diagnostic from F2 on start up - there is no Touchpad in the component list to test, otherwise quick test comes up fine.
I would note that the Programs list does include the "Synaptics ClickPad Driver." But something is not connecting somewhere to make it work.
I'm open to other troubleshooting ideas.