Windows cannot detect my graphics card

March 24, 2017, 8:38 am

≫ Next: computer screen is bright but no picture

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Hello dear community,

 

I've just formatted my notebook again and installed Windows 7 Professional 64-bit. The problem is that system is unable to detect my graphics card - Radeon HD 7600M, which was working fine before. Device manager is showing it as a standard VGA graphics card. My notebook is also using Intel HD graphics 4000 and it's working fine after manually instaling required drivers. When I am trying to install drivers for Radeon, two things are happening:

 

- setup manager returns error message that installation process failed(I've even tried to edit "InstallManager.cfg" file and change "WorkaroundInstall=false" to true, setup manager installed everything(AMD catalyst, etc.), just not the driver

 

- as soon as setup manager is trying to detect my graphics card, blue screen appears and notebook is rebooting

 

It is pretty random which one of the above things will happen. I've tried installing few different drivers and nothing changed. I've also tried(in the device manager) to manually choose the location with the driver - Windows tells me that system knows it's the Radeon HD 7600M device, but cannot install the drivers.

 

During the format, I deleted ALL partitions and created new ones. I remember that there was a small partition(which I left untouched during the earlier notebook format), but this time I deleted it too. Maybe this partition had some important HP data which is causing this problem now?

 

I am also attaching a screenshot of my device manager:

 

 

On the screen you can see that I have two unknown devices(second one is the PCI unknown device) and my graphics - while Intel is fine, Radeon is detected as a standard VGA. I've tried many things how to install the drivers for it but I've run out of ideas. Looking for reply and hopefully - a solution

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computer screen is bright but no picture

March 24, 2017, 9:01 am

≫ Next: EXTERNAL VGA ADAPTER not working

≪ Previous: Windows cannot detect my graphics card

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So my computer screen lights up very bright, but there is no picture, just lit up.. anyone know how to fix this?

 

thanks in advance

EXTERNAL VGA ADAPTER not working

March 24, 2017, 10:11 am

≫ Next: AMD software

≪ Previous: computer screen is bright but no picture

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EXTERNAL VGA ADAPTER not working. When I plug the external monitor to Laptop directly using VGA Port, don't get any output to external monitor.

 

Docking station works fine though. HDMI port is working fine.

 

Tried FN+F4

Upgraded the drivers, BIOS, Firmware, etc.

 

None of the above resolves the issue.

 

AMD software

March 24, 2017, 10:24 am

≫ Next: Screen flashes black every few mins

≪ Previous: EXTERNAL VGA ADAPTER not working

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i got a new Hp nootbook with AMD Radeon™ R7 M440 Graphics (4 GB DDR3 dedicated) 
and i didnt fine the softwear and suppot i download all the amd for this Hp but dosent work 
please support with the right driver softwear for windows 10 home 32 bit 

Screen flashes black every few mins

March 24, 2017, 12:55 pm

≫ Next: my graphic driver is unavailable in hp site for drivers

≪ Previous: AMD software

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just got the laptop in and have noticed that once or twice every 10 mins the screen with quickly flash black (with thin white lines) and then go back to normal. frustrating since i spend 1450 on in.  It looks normal when i move the screen on the hindges nothing weird happens.

 

If anyone has any ideas let me know. I HAVE to have a  laptop for work so RMAing is a huge pain but will return if need be. Also a decent amount of lightbleed on the screen but i think thats another issue. 

 

Thanks for the help in advance!

my graphic driver is unavailable in hp site for drivers

March 24, 2017, 10:47 am

≫ Next: can find my AMD graphic driver software

≪ Previous: Screen flashes black every few mins

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my AMD Radeon 8670M definitely here, as it states in the laptop's sticker. But when i go to the site (HP) i didn't find a driver for my AMD. There was only my Intel HD Graphic driver.

Pardon Me for My Horrible English.

can find my AMD graphic driver software

March 24, 2017, 12:17 pm

≫ Next: Laptop struggles with video play frequently. Constantly having to restart.

≪ Previous: my graphic driver is unavailable in hp site for drivers

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please help i cant find the driver for AMD R7 M440 ghraphic card software for windows 10 32 bit and tried the AMD website support didnt find too 
how come Hp support somthing cant find thir softwear 
plllllzzz someone help me am gonna damdge this labtop :/

Laptop struggles with video play frequently. Constantly having to restart.

March 24, 2017, 2:44 pm

≫ Next: My Screen keeps going to black

≪ Previous: can find my AMD graphic driver software

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My laptop is relatively new, it's been less than a year since I bought it new from the store. Initially it worked fine, but after a month or so I started having problems with the video streaming. It wouldn't play videos at all for an entire month. It didn't matter what I tried. Now it plays videos, sometimes. I can be watching a video fine, but if I pause for too long the video will not resume playing. If I restart the computer it plays fine again. Sometimes the videos will play but there will be no audio. Once again, restarting the computer helps. Othertimes the video wont play at all until I restart the computer. It has gotten to the point where I'm restarting my computer mulitple times while I do my online classes. It's starting to drive me insane. Please help!

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My Screen keeps going to black

March 24, 2017, 6:26 pm

≫ Next: HP dv9500 Driver needed for "Other device" called "Base System device" and "coprocessor"

≪ Previous: Laptop struggles with video play frequently. Constantly having to restart.

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I have an older laptop but when I am online the screen will just go black & I have to tap the mouse pad like crazy to get it back on. I have checked all my settings as to how long the display stays on, set a screensaver & I don't know what else to do unless it's a hardware problem but the display still looks good. Can anyone offer any help please?

Display

15.6" diagonal High-Definition BrightView LED Display (1366 x 768)

 

Video Graphics

Intel Graphics Media Accelerator 4500M

HP dv9500 Driver needed for "Other device" called "Base System device" and "coprocessor"

March 24, 2017, 6:49 pm

≫ Next: Wireless monitor no longer connecting after system update

≪ Previous: My Screen keeps going to black

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Under device manager, i have a device that need a driver, not sure what is !!

My Laptop working fine after i had help finding the right NVidea driver needed.

Now, under "Other device" called "Base System device" and "coprocessor"

 

If you have an idea, please let me know

Thank you

Wireless monitor no longer connecting after system update

March 24, 2017, 7:28 pm

≫ Next: Increasing system ram

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OK, bought this laptop from Costco 5 weeks ago. It was bought to keep in the living room to stream movies to the TV. For the 1st couple of weeks it connected fine to my LG 4K 55" TV . The Laptop updated and it will no longer connect. My TV is listed under the "Action center" in the "connect" menu. I click on my listed tv and it used to connect. Now it attempts to connect but quits attempting after about 10 seconds.

 

I'm thinking its a driver issue but im not 100% sure.  I rebuilt the system off the restore DVD's I made the day I bought it.

It will work fine until the 1st time it updates then it quits. Windows 10 home does not allow you to disable updates.

 

What device in the device manager is actually the ones that connecting to the TV? Its almost like its a combo of the wireless card and the graphis adapter.

 

Please help.....

Ray

 

Increasing system ram

March 24, 2017, 8:50 pm

≫ Next: Action Keys Enabled but not Functioning

≪ Previous: Wireless monitor no longer connecting after system update

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If I increase my system ram to 6 or 8gb, will it increase shared memory or Integrated GPUs dedicated memory???
My current system ram is 4gb.

Action Keys Enabled but not Functioning

March 24, 2017, 9:02 pm

≫ Next: my hp probook 6460b display blank screen after downloading and installing bios

≪ Previous: Increasing system ram

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I have had my notebook for almost 4 years now, but today the "action keys" (like adjusting brightness, volume, keyboard backlight etc at the top of the keyboard) have stopped working. Nothing happens when I press them. I tried checking the BIOS screen to make sure action keys were enabled and they are, so I'm not sure what the problem could be.

 

my hp probook 6460b display blank screen after downloading and installing bios

March 24, 2017, 11:43 pm

≫ Next: display adapter in conflict

≪ Previous: Action Keys Enabled but not Functioning

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I have tried to download and install bios from hp website suddenly my laptop start to stuck when i move mouse i decided to restart but after restart my laptop didnt display anything only blank screen with caps lock blinking.i have tried to hold windows key plus B button nothing happened i have try too holding windows key plus V nothing occurs i really need help in this the thing i can say Bios is corrupted.

display adapter in conflict

March 25, 2017, 8:53 am

≫ Next: I need driver for Hp pavilion dv6000 video driver for win7

≪ Previous: my hp probook 6460b display blank screen after downloading and installing bios

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After installing video drivers laptop stop responding on window start up logo i did a windows fix it took driver out then it loads  i went into device manager 1 of the 2 video adaptors is in sonlict i have tryed every suggistions that i can find with out fixing the problem so i cant run my laptop with out video drivers please help . Ian Sabido

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I need driver for Hp pavilion dv6000 video driver for win7

March 25, 2017, 9:59 am

≫ Next: Probook 4530s resolution problem

≪ Previous: display adapter in conflict

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i would like to know how to download hp  pavilion dv6000 video driver for windows 7

Probook 4530s resolution problem

March 25, 2017, 11:59 am

≫ Next: Touch screen not working or showing and Hardware or devices

≪ Previous: I need driver for Hp pavilion dv6000 video driver for win7

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please i need help i want to change the dedicated video memory it's 64 mb and i cant change it. i have probook 4530s with intel grafic card 

some one tell me how can i change it 

Touch screen not working or showing and Hardware or devices

March 25, 2017, 12:43 pm

≫ Next: Keyboard replacement Pavilion 15-p075sa

≪ Previous: Probook 4530s resolution problem

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My HP 2000 notebook PC I don't see the touch screen in the area where the hard drive is that talks about the mouse control I am not able to use the touch screen and I know this has touch screen I bought it from a pawn shop so you can you tell me how to figure out if they took the touchscreen out or how do I put touch screen back in

Keyboard replacement Pavilion 15-p075sa

March 25, 2017, 1:08 pm

≫ Next: Iris Graphics 520 does not exist? Also issues with OLED display with HP Stylus Pen

≪ Previous: Touch screen not working or showing and Hardware or devices

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F5 keys constantly engaged

 

 

Hi I have a similar problem but with f5 key. It is not stuck but on the test a you showed in the article it fails and is mark as a pressed without anyone touching a keyboard. 3 rounds of removing and cleaning did not change anything.

 

Do I need to replace whole keyboard? How do I remove it for this model of Pavilon? 

 

Pavilion 15-p075sa

 

Exept that battery is not detected by a diagnostic program and is not charged by a system as a result. Connection was cleaned and do not have any visible signs of damage.

 

Kind regard

Iris Graphics 520 does not exist? Also issues with OLED display with HP Stylus Pen

March 25, 2017, 1:19 pm

≫ Next: Can I use docking station with just Thunderbolt port?

≪ Previous: Keyboard replacement Pavilion 15-p075sa

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June, 2015, I purchased Spectre x360 i7-6500U with following spec (it is copy from my order confirmation email)

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•Security Software Trial

•Office Software Trial

•3-cell 56WHr Lithium-ion Battery

•No DVD or CD Drive

•Backlit Keyboard (ash silver)

•Intel 802.11ac WLAN and Bluetooth® [2x2]

•HP TrueVision Full HD WVA Webcam with Dual Digital Microphone (ash silver)

•13.3" diagonal QHD UWVA BrightView OLED-backlit multitouch-enabled edge-to-edge glass(2560 x 1440)

•Windows 10 Home 64

•256GB Flash Solid State Drive

•6th Gen Intel® Core™ i7-6500U Processor + Intel® Iris™ Graphics 520 (For 16GB memory)

•Onboard 16GB Memory

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This is a custom with OLED and Intel Iris Graphics chip.

I had multiple issues with this PC, PC gets too hot, HP Active Stylus (J4R51AA) did not work and so on..

My warrenty will expire in June, 2017 so I sent this unit back to HP support. They sent me back with a receipt showing

===

The following Items Were Repaired / Replaced:

System Board

Display

Hard Drive (Re-Imaged)

Heatsink Fan

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After I re-installed my personal files and software, I ran HP Support Assistant and Balarc. The result shows this PC now got Intel HD Graphics 520 (not Iris) and Generic PnP Monitor (13.0" vis, December 2015) (not OLED).

 

I did online chat with HP agent today and addressed these issues. The agent was keep saying "Your unit is working fine", yeah my unit is working fine but what about the my original Iris chip and OLED display? I have not checked whether stylus is working now since I have returned it, but even if it works, if the display is different, it is not fixed.

I have following issues and doubts right now,

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1. Maby there is no such a thing called Intel Iris 520 Graphics. Then why did HP advertised it as an option? I specifically picked this PC with Iris 520 chip. There was another option for Intenl HD 520 at lower price. If Iris 520 does exist then why did HP replaced it with standard 520 graphics chip?

2. Maybe OLED display does not work with HP Stylus Pen?.... only Generic Display will work? If so why did HP advertise it? I have a copy of HP rep saying "HP Stylus is compatible with your PC".  

3. Why did HP replaced OLED to Genetic Display?  If the Balarc report is not accurate, how can I check the spec of my display? HP replaced it because OLED display generates more heat and also not compatible with HP stylus? This is also why they replaced my graphics chip to standard Intel 520 chip?

 

HP is definitly hiding something here.... Does anyone have similar issue as mine? I am very upset with this situation.