NEW HP 15-B153NR Pavilion Touchsmart laptop.
Functioning Emachines 19" monitor with VGA input (tested on working desktop)
NEW HDMI to VGA cable
When hooking up second monitor to laptop, monitor is black. Says no connection. I cannot get a picture on it.
I updated to Windows 8.1, then came here and updated ALL drivers. Still nothing. Just checked Windows Update, no new updates available. I can safely assume this is not a driver or software problem. I can safely rule out hardware as I have 2 identical cables, 2 identical monitors and 2 identical laptops. I have mixed & matched them all together to no avail.
I also spent 45 minutes looking on HP's website for a phone number to call for support. I had no success there either, unless I want to pay extra for it.
Please help, this is VERY disheartening and I believe will be the basis for a product return if I cannot get this resolved.
Thanks,
Jon