I would like to know if anyone has had any success in getting HP to recognize and remedy what seems like a perpetual video chip problem? I bought my laptop in December 2010 and similar to other posters, the screen went black about 2.5 years after purchase (June 2013). Diagnosis - bad ATI video chip. Their supposed remedy - 50% off a new motherboard with only a 90 day warranty (really?). Or, better yet, 50% off a brand new HP laptop up to $200. Yes, just what I want - another opportunity to spend more money on a brand and company that refuses to come clean with their customers. I am so angry that all the video chip issues as surfaced in this forum are not enough to cause them to action with a recall. As customers we need to be persistent, especially if we have other HP products in our homes. I have 4 other HP products and I refuse to let this go. I urge everyone to keep up the complaints. Our problems are not isolated issues and they should not be treated as such.
↧