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Notebook Video, Display and Touch topics
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    I just bought HP Envy 13-ah0006no and so far I´ve really liked it, but on the product description there was a mentioning that this particular model could support 120hz refresh rate (with brightview maybe?). I can't seem to find a solution to enable that. I've installed and updatet the integrated Intel HD graphics drivers and have also installed HP software and in windows control panel I've tried to change the refresh rate to 120hz from default 60hz, but I don't even get an option to change it to 120hz.. Am I missing something here or doing something wrong? 


      I bought the laptop from this site: The site is unfortunately in finnish language, but at least there is a mentioning that this laptop supports 120hz refresh rate.


    Help would be appreciated... 



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    Does it have  hdmi 2.0?

    Does it support HDR video  streaming?

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    Hi, I was wondering if someone can help me with the following.

    I cannot connect to an external monitor or TV using a HDMI cable.

    I have two display adaptors within the laptop an Intel(R) HD Graphics 4600 and a NVIDIA GeForce GT 740M.

    The problem I am having is that I have to disable the Intel HD graphics 4600 display driver so that I can see my laptop screen. If this driver is enabled then I get a black laptop screen. When it is disabled then I can work away great just with the laptop screen. The problem I am facing is when I have to project onto a monitor or tv through HDMI. I have to plug in the HDMI cable and then enable the intel driver. I can only do this by plugging in the HDMI cable into the laptop. This allows me to see my laptop screen and use the F4 key but the problem is it detects the monitor or TV, it just doesn't project. If I then remove the HDMI cable from the laptop then my laptop screen goes black and I have to reboot with the HDMI cable plugged in so that I can then disable the intel display driver to allow me to use the laptop screen again.

    The only other way that I can disable the driver is if I boot into safe mode.

    I have tried multiple unistalls and installs of the drivers both from the manufacturer and from HP but this hasn't rectified the problem. There was no issues when I was using Windows 8. This has happened since I upgraded to Windows 10.

    Hopefully someone can point me in the right direction.

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    Has anyone else had any success in dealing with their spontaneously cracked HP Spectre screen? I have contacted HP, and like others I was quoted $400 to fix this. It is a simple cracked, which seems unlikely to have been caused by excessive force or trauma I would have caused. It seems a lot of folks have commented on this (search the forum of "HP Spectre spontaneously cracked screen - loads of queries has to how handle), but I haven't seen a resolution other than to call HP (I did it, they say not their fault). The screen and computer has not had excessive wear and tear. At best, and the only thing I could that would have caused this is that the computer (a laptop) was out in the cold a couple times as of recent (and by cold, not excessive ~10F). I would seem a defect in the screen, and then the subsequent cold/warm would cause it to crack as it did. 


    Has anyone found a less expensive way of fixing the screen - $400 seems outrageous for something I didn't cause (and I've broken cell phone screens before, so I have an idea of what it takes to break screen - never broken a laptop screen).



    Thanks for your assistance

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  • 12/17/18--18:43: Screen share
  • I've got an Envy 13 model ad106laand obviously, there's no HDMI port but the question is if the USB C can send image to an external screen.

    Thanks for the reply!

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  • 12/17/18--18:46: Freezing touchpad.
  • Hello, I am having trouble with my touchpad. This has been happening for the past few months, and I am not sure why. My cursor sometimes freezes, and won't resume unless I power off my laptop/restart it. Sometimes I am lucky, and don't have to constanly reboot but often other times it is a unavoidable issue that is quite annoying. I have looked around for a possible answer to my situation, but yet to have found a solution that works best for me and my product. I would appreciate help, and if more information is needed about my situation then please ask away. I want to know if this is something that can be fixed, before I buy a mouse. Thank you.

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    My daughter used my HP Folio Notebook on a tiled floor and I mistakenly momentarily stepped on it. Now it's showing a white screen. I hit the screen a few times, then the screen got its colour back but it was flickering. When I restarted it, it was just white till now. Please help.

    Update: I connected my display to a TV and it's showing fine and also when I turned it on after putting the HDMI, it showed a black colour in a small area. I'm getting scared here

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    horizontal line at the top of the screen from left to center in the laptop for past three months 

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    i have start buttom press on my laptop display black 5 to 10 mints

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    I have a hp pavillion 360. The touchscreen can be turned into a tablet. When I use it in the tablet mode and try to enter the pin the virtual keyboard with the numbers doesn't come up, I have to use the fisical keyboard. I've tried to remove the pin and use the password in letters but doesn't come up that keyboard neither. What can I do?

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    What is the process and cost to replace a broken screen on a HP Spectre x360 convertible? Is it best to have HP do it? Warranty is expired.

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    Hi All,

    I had HP Travel Dock, for one HP Envy, at work,  but, few days ago, the HDMI output and the LAN connector on the dock, stopped working

    I bought HP Spectre USB-C Travel Dock, as a replacement, but, there was no picture, when i connected the HDMI cable, from the Dock to the Monitor (LAN worked fine)

    I returned this Dock, because it was not working as expected, and I thought it was only for HP Spectre Series only.

    I bought another Dock (goobay usb-c premium multiport dock), and, this one is universal, but, there is still no picture from the HDMI output, on the dock. LAN is working fine.

    I was told that the HDMI cable might be damaged, but, i get a picture, with the same HDMI cable, when i connect the cable directly into the laptop's HDMI port.

    Please, help.

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    I can not adjust the brightness of the screen - I see on the screen displaying  the slider, but the brightness actually does not have any change.

    I tried several ways suggested on this forum (update monitor adapter, update video card adapter, remove video card adapter and download from HP support and update it), but it does not work.


    Thanks for the help in advance!

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    I was using my USBC port on my ZBook 360 for a second monitor feed and then it just stopped working.

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    When I'm working on my notebook, the screen sometimes starts dimming or brightening itself without my interception.   I just installed anew battery aa weeek ago

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  • 12/18/18--09:52: hp envy loose screen hinge
  • It’s a new laptop arrived Defective, Whom to contact?

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  • 12/18/18--10:40: Damage to laptop screen
  • Hi,

    I have recently damaged the outside of the screen (where the HP logo is when the laptop is shut).

    There is now a dent and I was wondering if anyone knew if I am able to get the dent out? 

    The laptop is only 3 months old.

    The screen itself isn't broken, just the "lid" is dented.


    Any help would be much appriecated. 


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  • 12/18/18--11:10: Screen Issue
  • Hello,


    I would like to know if this kind of issue already needs some repair? My screen on my laptop have a "Keyboard" like stuck on the screen. Here's how it looks like :



    Tried wiping it but it's not working. Hopefully someone can give me advise.


    I'm not using my laptop that much  by the way.

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  • 12/18/18--11:56: Camera doesn't work
  • Hello,

    When I want to open my camera, i get "We can't find your camera"? In the beginning it worked but +-2months ago it doesn't anymore.

    What now?


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    I purchased an HP Gaming Pavilion 15-cx-0056wm in the last week and things seemed to be going fine.  However, today, I have had the laptop screen go blank on me.  I was using the laptop to expand the screen with my televsion via the HDMI. The television display continued to work fine as a computer monitor, and the music I was streaming continued to stream and play (so it isn't a crash).  However, there was nothing but black on the laptop screen.  


    The first time it happened, I put the laptop to sleep then woke it up, and all was fine.  But about 45 minutes or so later, it blacked out again, and again the extend screen (my TV) was working.  I should note that Windows didn't default all of my open apps to the Television monitor, which means Windows thinks the other screen (laptop screen) is still operating.  The laptop didn't seem to be getting hot as I was just doing some word processing, nothing GPU or CPU intense.


    I'm hoping there is an easy solution to this, but know that hope is likely misplaced and the issue is probably some connection with the laptop board and the LCD screen.