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Notebook Video, Display and Touch topics
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    Hi! I've got this notebook HP 15-bw540ur. This notebook has AMD Radeon™ 530 Graphics.

    I've installed drivers from this HP link, but it installed Radeon 540 driver. Also I tried AMD drivers. But these also have not installed 53- series drivers. Please, say how install correct video driver for my notebook? So that there is Radeon 530 driver. Thank you! :)


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  • 06/21/18--14:33: Video Issues on Notebook
  • The video on my notebook has been messed up for a while, using Chrome I can watch videos on Netflix and Youtube with no problem but on other sites, the video is often discolored, with a gray tint to it. On other browsers and the Hulu and Netflix apps it is zoomed in very far and is also discolored. If anyone has an answer, I'd really appreciate it. Thank you.

     

    HP Notebook

    Model: P1A95UA#ABA

    Operating System: Windows 10 (64-bit)


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    Hi, I have lost the charging cable for my AC300w watch. Can any one please advise me where I can get that?


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    I want to connect my new HP Pavilion laptop to an 2008 Asus monitor. The laptop seems to have HDMI as well as USB, and the monitor a VGA port. The monitor also has a square port, and I tried to connect a VGA to square port lead, but that didn't work. Any ideas?

     

     

     


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    Hi!
    I have a big problem. The last week, I recieved a update for Windows 10, it's called April update. After I updated my notebook, the graphics has stopped working. 

    Captura de pantalla (2).png

     

    I tried:

     

    and nothing is working :C


    I talked with AMD support and they said that in DxDiag I have the 43 error but the Windows' forum isn't help.

     

    When I installed the HP graphic drivers, in the past, I can see 2 AMD options in the deskotp when I press right button on my mouse but today I see only one.

     

    Captura de pantalla (7).pngCaptura de pantalla (8).png

    This is my computer's data and the graphics data:

    ------------------
    System Information
    ------------------
          Time of this report: 6/20/2018, 16:15:11
                 Machine name: DESKTOP-IGSMNA0
                   Machine Id: {3A3FDF43-7210-4E7B-BC74-AFA4768092E2}
             Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 16299) (16299.rs3_release_svc_escrow.180502-1908)
                     Language: Spanish (Regional Setting: Spanish)
          System Manufacturer: Hewlett-Packard
                 System Model: HP Pavilion Notebook 
                         BIOS: F.45
                    Processor: AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G (4 CPUs), ~1.8GHz
                       Memory: 12288MB RAM
          Available OS Memory: 11724MB RAM
                    Page File: 4958MB used, 9197MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 96 DPI (100 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Not Available
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.16299.0015 64bit Unicode
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
          Display Tab 2: There is a problem with AMD Radeon R8 M365DX device. For more information, search for 'graphics device driver error code 43' 
          Display Tab 3: There is a problem with AMD Radeon(TM) R6 Graphics device. For more information, search for 'graphics device driver error code 43' 
            Sound Tab 1: No problems found.
              Input Tab: No problems found.
    Card name: AMD Radeon R8 M365DX
            Manufacturer: Advanced Micro Devices, Inc.
               Chip type: AMD Radeon Graphics Processor (0x6900)
                DAC type: Internal DAC(400MHz)
             Device Type: n/a
              Device Key: Enum\PCI\VEN_1002&DEV_6900&SUBSYS_80B5103C&REV_81
           Device Status: 01802400 [DN_HAS_PROBLEM|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
     Device Problem Code: 0000002B [CM_PROB_FAILED_POST_START] 
     Driver Problem Code: Unknown
          Display Memory: Unknown
        Dedicated Memory: n/a
           Shared Memory: n/a
            Current Mode: Unknown
             HDR Support: Unknown
        Display Topology: Unknown
     Display Color Space: Unknown
         Color Primaries: Unknown
       Display Luminance: Unknown
             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\amdxc64.dll
     Driver File Version: 22.19.0180.1025 (English)
          Driver Version: 22.19.180.1025
             DDI Version: unknown
          Feature Levels: Unknown
            Driver Model: Unknown
     Graphics Preemption: Unknown
      Compute Preemption: Unknown
                Miracast: Unknown
     Hybrid Graphics GPU: Unknown
          Power P-states: Unknown
       Driver Attributes: Final Retail
        Driver Date/Size: 25/10/2017 07:00:00 p. m., 1701688 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: Unknown
               Vendor ID: Unknown
               Device ID: Unknown
               SubSys ID: Unknown
             Revision ID: Unknown
      Driver Strong Name: oem38.inf:cb0ae41453f32348:ati2mtag_TopazDS:22.19.180.1025:pci\ven_1002&dev_6900&subsys_80b5103c&rev_81
          Rank Of Driver: 00D10000
             Video Accel: Unknown
             DXVA2 Modes: Unknown
          Deinterlace Caps: n/a
            D3D9 Overlay: Unknown
                 DXVA-HD: Unknown
            DDraw Status: Enabled
              D3D Status: Not Available
              AGP Status: Enabled
           MPO MaxPlanes: Unknown
                MPO Caps: Unknown
             MPO Stretch: Unknown
         MPO Media Hints: Unknown
             MPO Formats: Unknown
        PanelFitter Caps: Unknown
     PanelFitter Stretch: Unknown
     Card name: AMD Radeon(TM) R6 Graphics
            Manufacturer: Advanced Micro Devices, Inc.
               Chip type: AMD Radeon Graphics Processor (0x9874)
                DAC type: Internal DAC(400MHz)
             Device Type: n/a
              Device Key: Enum\PCI\VEN_1002&DEV_9874&SUBSYS_80B5103C&REV_C5
           Device Status: 01802400 [DN_HAS_PROBLEM|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
     Device Problem Code: 0000002B [CM_PROB_FAILED_POST_START] 
     Driver Problem Code: Unknown
          Display Memory: Unknown
        Dedicated Memory: n/a
           Shared Memory: n/a
            Current Mode: Unknown
             HDR Support: Unknown
        Display Topology: Unknown
     Display Color Space: Unknown
         Color Primaries: Unknown
       Display Luminance: Unknown
             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\amdxc64.dll
     Driver File Version: 22.19.0180.1025 (English)
          Driver Version: 22.19.180.1025
             DDI Version: unknown
          Feature Levels: Unknown
            Driver Model: Unknown
     Graphics Preemption: Unknown
      Compute Preemption: Unknown
                Miracast: Unknown
     Hybrid Graphics GPU: Unknown
          Power P-states: Unknown
       Driver Attributes: Final Retail
        Driver Date/Size: 25/10/2017 07:00:00 p. m., 1701688 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: Unknown
               Vendor ID: Unknown
               Device ID: Unknown
               SubSys ID: Unknown
             Revision ID: Unknown
      Driver Strong Name: oem38.inf:cb0ae4148824bf85:ati2mtag_CarrizoDS:22.19.180.1025:pci\ven_1002&dev_9874&subsys_80b5103c&rev_c5
          Rank Of Driver: 00D10000
             Video Accel: Unknown
             DXVA2 Modes: Unknown
          Deinterlace Caps: n/a
            D3D9 Overlay: Unknown
                 DXVA-HD: Unknown
            DDraw Status: Enabled
              D3D Status: Not Available
              AGP Status: Enabled
           MPO MaxPlanes: Unknown
                MPO Caps: Unknown
             MPO Stretch: Unknown
         MPO Media Hints: Unknown
             MPO Formats: Unknown
        PanelFitter Caps: Unknown
     PanelFitter Stretch: Unknown

    Thank you :)


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    Any update on this ? I'm having the issue and it is very frustrating. All of the proper settings are checked and everything is up to date. If I have an active window in front of chrome, I can't scroll on chrome either. 


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    A few months ago my laptop screen went completely blank after months of not using it. I've tried everything. Please help, I need this fixed without spending a lot of money, and I need it for school. 


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    I've just ordered HP Pavilion 15-bc302nm. Turns out when I was taking over the boxed laptop that it says on the box that display is just FHD LED, there is no mention of IPS which was stated on the dealers website and which is why I choose this particular model. Even on HP website specs say it is SVA not IPS display and nowhere can I find a version with IPS display, except on dealers website.

    Is there anyway someone from HP can give me an exact information if this is IPS screen or not, I mean is there even such screen on this model, and if it is how can I be sure of that. How can I check it, because I am not at all trusting the dealer at this point.

    Thank you!


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    I am interested in the new Pavilion Gaming Laptop 15 with 1060 Max-Q graphics, but I am very picky about the display quality. In the configurator I have three options for the display:

     

    1)15.6" diagonal FHD IPS anti-glare micro-edge WLED-backlit (1920 x 1080)

    2) 15.6" diagonal FHD 144 Hz IPS anti-glare micro-edge WLED-backlit (1920 x 1080)
    3) 15.6" diagonal 4K IPS anti-glare micro-edge WLED-backlit (3840 x 2160)
     
    I don't care for 144Hz or 4k, I just want good uniformity, contrast, close to 100% sRGB. Can you tell me what are exact models of the panels? Are they from AOC or LG?

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  • 06/22/18--02:37: screen
  • recently i had my laptops screen bent by a football. as my laptop is insured i took it to the tech shop i bought it from and they said that they would let the insurance company know and that they would then come and get my laptop and take it to a HP factory in spain (i live in Portugal). after receiving my laptop back i have noticed that they have messed it up. the entire screen frame is coming off and the glue is failing, they also forgot to put a piece of the hinge back. my laptop is now falling to pieces. What can i do?


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  • 06/22/18--04:22: Touch Pad
  • Hi,

         HP Envy 17inch Touchscreen laptop.... I'm having a problem with my touchpad,it doesn't want to right click, anyone there with the same issue? Lucky for me it's a touchsmart so i can right click on the screen, but the left click is working.

     

    PLEASE HELP!

     

    Regards,

     

    Rudi

     

     


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  • 06/22/18--05:20: Video graphics drivers
  • Hi,

    In accordance with the above stated subject, I've been having issues with figuring out what the problem might be with my pC where gaming is concerened. I'm running on Nvidia grahics but I don't know if I can install another graphics driver as it's an intel core i7?


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    I've been having this problem for over a year now but i cannot seem to play games on my laptop and i even reset my whole laptop. Whenever i open up a game from steam or open a game such as fortnite i have major lag issues and the graphics are awful . Please help. 


    0 0
  • 06/22/18--09:23: AMD problem
  • Hi

    i have problem with my AMD VIDEO CARD    ((dv6   win7 64 bit ))

    all drivers are installed but it does not work ...as pictures 

    Thanks

     

    amd.JPGpes.JPG


    0 0

    I have bought a pavillion laptop but the HDMI port doesn't seem to be working for projecting visual.
    I have checked the leads and they are working on another lap top.
    I have tried restarting with the HDMI in at the start and it still won't pick it up.
    I have checked I've got duplicate on display.
    When I go to display in windows settings it doesn't seem to identify the other display it just says 1/2.
    The HDMI does seem to pick up the sound- just not the display.
    I need the laptop for presentations so really need some help with what to do here.
    Many Thanks
    Rhian


    0 0

    BLUF: Laptop keyboard doesn't work (both physical and on screen) and no, uninstalling/updating drivers doesn't work.

     

    Like several others, my keyboard stopped working, completely. The computer does not recognize it's existance at any point (to include booting up). It worked fine on 18 june, but on 21 june it decided it didn't want to anymore. No updates happened in that time, although on 21 june an update did happen after the keyboard stopped working. I've deleted drivers, updated drivers, but nothing seems to work. To make things better the onscreen keyboard won't pop up so I can't type using anything now.

     

    The only solution I've seemed to see is to reset my entire computer, losing everything on the computer. THIS IS UNACCEPTABLE. If this is a known problem (based on the number of posts I've seen on this subject), HP / Microsoft should have a better fix. I'm just glad I have a desktop computer that I can ask for help with.

     

    Any help that doesn't involve deleting everything in existance on my computer would be great. If that's the only solution, then that will be useful for my future purchasing decisions as well.


    0 0

    Hi there!

     

    This is my first post there, so excuse me if I've choosen wrong board. 

     

    So about an month ago (as far as I know) I've updated my Win10 to 1803 version and now I can't go back to the previous one . Fn+f5/f6 combination doesn't work (the one with f4 too) and it's annoying that I can't change my brightness level via keyboard. And yes, I've got the latest updates of anything possible (even BIOS). I've tried to install the newest drivers from Intel's site (ofc those valid for my HD 520) but I couldn't because something blocked it. And it seems that the newest Intel's graphic drivers available on HP's site are dated 04/2018, so before Windows Update. Any ideas what to do? I don't want to reinstall my OS, I'd rather downgrade to the previous build or something like that.

     

    Have a nice day! 


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    I have the exact same problem with a recently purchased Omen 15 8750h gaming laptop.  I see no intel UHD630 adapter and when I try to install the intel driver from HP's site it says I don't meet the requirements. 


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    I have read and tried everything suggested, nothing has helped.

    I go to Device Manager/click on Human Interface - there are 2 items under that; nothing more/no HD compliant touchscreen shows. Touchscreen disappeared after the most recent Windows update.

      I have clicked Device Manager/Action/Scan Devices and restarted-NOPE

     I have looked under Bios nothing-NOPE

    I've run every troubleshooting option, used HP troubleshooter-Nope

    I've done a recovery back to the previous Windows update-still nothing and not working

    I tried to reset further but cannot do so.

    I've looked on HP site and there is NO driver to download for HD Compliant touchscreen

    I've looked on Windows and there is NO drive to download for HD Compliant touchscreen

     

    OK, you guys are supposed to know this stuff, do I have to uninstall Windows 10 and reinstall?  Will I lose my files if I do? My computer came with 8.1 and I upgraded without any problem to Windows 10 the month it came out. 

     

     

    Or, smash the computer with a giant rubber hammer? 

     

     


    0 0

    I've been running my HP ENVY x360 m6 laptop with 3 monitors:

    • the laptop (Microsoft Basic Display Driver),
    • an external monitor connected with HDMI (Intel HD Graphics 620, I believe), and
    • an external monitor connected with VGA via a USB-to-VGA adapter (Trigger II External Graphics).


    But the Windows 10 Creator's update in May failed to complete, and took me to the infamous Green Screen. The only way I could get into Windows was to back out a graphics driver (sorry, I don't remember the details). When I finally booted up, I found that:

    1. My HDMI monitor is not detectable at all. (Also tried the HDMI connection with a different HDMI cable on the TV, but got "no signal".)
    2. Some of the Display Settings on both working monitors are disabled
    3. My laptop monitor has become darker (this is one of the disabled options)

     

    I've since used the HP Support Assistant to install all recommended updates (including Intel HD Graphics Driver, ver. 24.20.100.6025), and Windows itself has installed another update. However, nothing has improved.

     

    I'm assuming it is a driver issue, but maybe that settings somewhere got changed. Surely, someone else has experienced this!

     

    Please help! I want my system back to full potential!