I recently bought a HP x2 12-b017ca. Laptop works great and didn't have any issues until now. I ordered a HP Active Pen from HP which listed my computer as compatible. Once I received it, tried it, didn't work. So after some troubleshooting I called HP Support. After spending 2+ hours of getting transfered alot and disconnected I eventually got a person that told me it wasn't compatible but it clearly states on the HP website it is. Therefore he told me to call another number to confirm if it was compatible.
During my time on hold I was able to get the pen to work however it was very glitchy, skipping and sometimes it wouldn't recognize it at all. I tried calibrating the pen, checked for updates, etc. with no success. So call the number and they stated it was compatable and it sounded like this was a more common problem with this pen so I returned it.
I purchased a Dell Active pen, it works better than the HP but not great. Still glitchy and skipping. I'm not sure if there is something broken the laptop or just a poor design/bug which affects all units. The touch screen works great with no issues at all, even works flawlessly with my Adonit Jot Pro pen.
Is there anything I can do my self (lose connection, update, etc.)? I prefer not to spend 2+ hours with phone support and if I have to send in I'm out a laptop for a month or more.