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Unable to detect install touchpad

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 I have carried out a full clean install of Windows 10 1703 build 15063.250 on one of my HP Stream Notebooks 11-d007na's. Bios version F.07. I have installed the missing drivers highlighted in device manager and everything seems to work fine apart from the touchpad. I have tried to install the Synaptics_v19_0_19_1__C__x86-x64_Win10__Signed__MS_Win10_UXUIHID_I2C File from the Synaptics website and the file SP71867 from the HP website without success. No hardware appears in Device Manager and no Synaptics software installs.

 

My other Stream on W10 1607 has Synaptics Clickpad V2.0 installed using driver 19.2.4.10 and Bios version F.08.

 

I have been searching on the internet but have found similar people with the same issue on different machines. Some indacate it is a Windows 10 issue and others a manufacturer issue? 

 

Could someone please advise me which direction to take.

 

TouchPad mouse doesn´t work

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Hi, I have got a couple of weeks old Notebook whoms TouchPad mouse suddenly stopped to work. According to Device Manager it´s enabled and working correct, but it doesn´t. I have tryed to found guidelines to fix it by means of Google, but nothing has helped me. I have updated and restored and checked everything but nothing has helped me to get it work again correct. I haven´t had courage enough to do a hard reset yet or to go back to factory settings. What to do ?????

Integrated privacy screen on HP Elitebook 840 G3

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Hi, I am trying to enable the Integrated Privacy Screen on an EliteBook 840G3 by pressing Fn+F2 and it is not working.

 

I do not know if I am doing anything wrong, should I enable anything or how to check if I have that option on my machine.

 

Could you please help?

 

 

Thanks,

HP ProBook 450 G2 connected to a projector will not show dual screens.

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Good Morning,

 

I have an HP ProBook 450 G2 connected to a projector. Until today the projector would show the screen from the laptop on the laptop and the projected screen both. Today it won't. It will only display from the projector and the laptop screen goes black.  Unplug the VGA cable and the laptop screen returns.   I have restarted the machine several times both with the projector connected (via VGA cable) and not connected. I've pressed the FN F4 button as well. Any suggestions? Thank you!

Warranty and touchpad issue

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  • I bought my HP Spectre x360 on 15/02/2017. When I checked the warranty online, it said "Your product’s warranty expired on February 17, 2017".
  • How is it possible that the warranty expires in two days? I am also unable to contact technical support because I cannot get past this message.
  • I have been having touchpad issues; my touchpad appears to not be working, and there is no pointer on the screen.
  • It's been two months, I didn't expect to have any issues this fast. Please let me know if there is any way you can help. 

Touchpad unresponsive; moves by itself

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A few of the Probook 450 G1 laptops that we have here at my organization have shown signs of touchpad issues. The touchpad will often be unresponsive and sparatic. If trying to click, for some reason this will type the letter s on whatever field is highlighted. We have noticed this issue on more than one of this model of laptop. 

Here is a very unprofessional video of the issue. During the video, you will see that the curser will jump left and right very often and randomly. I at one point I typed a few lines of "asdf" to ensure that the keyboard is working; it was working properly. However, you will see later in the video that when I click the touchpad, it automatically types a few letter s's.  I did not type those myself.

 

A restart will fix the issue, and it may not even happen again for months on end. When it does happen, its very hard for users to get past it. Even saving their work is interupted by the keystrokes that are brought on by this issue.

There is a mouse pointer box that keeps appearing on my screen in the lower left corner.

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Fairly new laptop. I have restored it to factory twice, to no avail. 

webcam

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Hi

I'm trying to do an online interview but everytime i try to do it, I get the message "your camera is in use by another program". I haven't used my webcam since i upgraded to Windows 10. Can anyone help please?

Thanks

 


Final comments on Spectre x360 screen and special thanks to Huffer

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I received the hdmi to usb c adaptor, tried it with my LG 4K monitor and everything worked great. I thought I was having problems with the sound until it dawned on me the monitor did not have speakers (duh!). I also discovered I had to choose the external monitor as my only monitor in order to get 4k. Again "duh". I am guessing extend would work as well.

 

I love being able to close the HP and use it like a skinny flat tower. For the usb A port I connect an adaptor that has 3 usb ports, and an ethernet port if needed. So I can connect a keyboard and mouse with another port for another hard drive, flash drive, or SD card adaptor. I use 1 usb c port for power and the other for the monitor. I am going to return the $70 hub BestBuy sold me as it is not needed.

 

For me the Spectre may be the perfect machine I have been searching for. I wanted to do some 4k film editing and wanted to use a higher definition monitor for photo editing and after talking to an HP salesman on the phone thought the 13" Spectre would not work. Thanks to forum help, especially Huffer, I learned it can project 4K. I will not need it much but for the few times I will it is great to have. I could care less about 4k on a small 13" screen. i have had some pretty decent laptops - a Lenovo Thinkpad W540 (I would often get the dreaded blue screen when hooked up to an external monito), a Yogo Pro 2 (after a little more than a year the paint started wearing off the keys), and recently a Dell XPS 15 (all kinds of issues that would come and go - for example there was a time it would always turn back on when I wanted it to shut down, then without me doing anything the problem went away). The Spectre I have has 16 gb Ram, 500 SSD, and i7 processor that many small think laptops don't even have as an option. I think for what it has it is very reasonably priced. I have no idea how many HP employees view this forum but if they do then hats off the HP engineers for designing a great maching in my view!

 

So far using the laptop as a desktop as been a great experience. I have not had any noise or heat issues (of course I have not pushed the maching much yet). This was the easiest time I have ever had setting up a computer. Finally, I hope no one minds this post as I justed wanted to share my experience and maybe this could help other non geeks avoid the mistakes I made. I also wanted to thank those on this forum, and again especially Huffer.

 

 

HP 4-1115dx Touchscreen not working in windows 10

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hello, 

are there any drivers available for this model for touchscreen to work?

 

thanks

HP Spectre X360 Heat Issues

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Just received a new HP spectre x360 Device.  Have been using it now for about 3 days.  I have noticed that during usage the upper left corner on the front of the device gets extremely hot.  My concern is for the life of the  device.  Is this amount of heat normal for this specific model?   Should there be any concern that the harware will fail at some point in the near future based on this amount of heat?   

 

Your help is greatly appreciated in this matter.  Please advise.

Random Cracked Screen

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Today I went to open my HP Spectre x 360, and the whole left side of my screen was cracked. It was just sitting on my desk in my room since the last time I opened it. One of the cracks is about 3" long across the middle of my screen. I have no idea where these cracks came from, but after reading through other discussion posts, this seems to be an extremely common issue and a product defect. The crack is making my touch screen act up and stop responding when the cracks appeared, so I had to disable it.

 

My computer is still under warrenty, but I am having a hard time finding where to go about contacting customer service. It seems to me that people who had this issue had to pay a hefty amount a money to get it repaired, and I am EXTREMELY disappointed that a laptop I just purchased a couple of months ago broke like this, and now one of the main features that I purchased it for (the touch screen) is no longer working. Does anyone have any recommendations of the best/cheapest way to get this fixed?

Different apps on my taskbar disappeared, how do I get them back?

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Some apps from my taskbar disappeared, how do I fix it?

My HP is displaying a blank screen but the buttons turn on. I've followed all the steps I just help

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I followed all the steps like trying to hard reset taking the memory cards out nothing is working at all

HP Pavilion Notebook dedicated graphics not getting updates?

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Hello.


I bought myself this laptop november 2015 and this model has a AMD Radeon R7 M260 dedicated Graphics  card which is running AMD Dual graphics with the integrated AMD R6 graphics card. I haven't really had any problems with this setup but today I figured I would play some Factorio, and well the game apparently requires an update from AMD to the graphics driver to run properly. Fair enough, but only then I remembered that HP does the drivers for the laptop, I can't use AMD's drivers. Well okay, so were there any new drivers from HP? This is were I discovered that there have not been any new updates for the drivers since august 2015 (Like 3 months before I bought it). To be honest, Factorio is not a graphics heavy game and I am really dissapointed that the graphics card is basically unsupported by HP. Is there any way of getting the hotfixes from AMD for my laptop or am I just screwed?


Second Monitor added-need to figure out how to have a second application open

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Hello-I just added a second monitor to my Laptop. Im using a 32 Flatscreen TV.  I am connected via an HDMI cable and my laptop screen is also projected to my TV monitor. How can I use the Flatscreen so that a different application is open as to what I have on my Laptop (I work as an appraiser so I would like to work on my appraisal on my laptop while I have MLS open on my Flatscreen). I would like to make it work with what I have. Any help is greatly appreciated. Thanks!

Function keys not working

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None of my function keys work at all.  I have updated the BIOS, checked to insure the keys are enabled in the BIOS.  I didn't see any keyboard or hotkey drivers in the downloads on HP.com

 

Any ideas?

pen jitter

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Hello everyone,

I am having a problem with jitter using the pen in Onenote. I notice that the jitter gets bad when I have the brightness up to 100%. If I keep the brightness to 0% or 25% it is not too bad. I also noticed that I don't get the jitter if I am in a dark room. I am just wondering if anyone else has this issue. I have already talked to customer support and they tried updating the drivers but it has not helped. They asked me to send it in but this laptop is a daily driver so I really don't want to turn it in if I don't have to. If anyone can help me so I don't have to turn it in it would be much appreciated.

 

How to use a second monitor trough hdmi conection

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Hello,

            Actually I can't add a second monitor in order to work with two monitors.

 

graphics driver update

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hi i am vasanth , using hp15 win10 (64) . Recentiy i checked for my graphics card update (intel (R) HD Graphics 5500) via hp assistant and also manually form hp website, it shows my graphics card is upto date . but i find new update for my graphics driver in intel website then i download it and tried to install it but it does not intall . i tried in so many ways but failed .

give a solution for this problem.

                                                                                                                               -thankyou.

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