Touchscreen driver missing, device manager not detecting - windows update or new hard drive issue?

February 13, 2017, 12:05 pm

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Hi,

I own an Elitebook 850 G3 with 64 bit windows and touch screen. I recently purchased and refurbished with new SSD drive and upgraded the RAM. The touch screen was working about a week ago and I recently noticed that the touch screen no longer works and the device manager does not show "hid-compliant touch screen" device. Furthermore, scanning for recent hardware changes has no effect and my "touch and pen settings" show no device available. 

 

I've been trying to see if there is a driver fix or if this is because of the Windows 10 update that installed itself about 3 days ago. To make it more interesting, I upgraded the hard drive last week, so either one could be the cause. Any thoughts? Help! Thanks in advance

 

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Pavilion 15-au063nr screen replacement

February 13, 2017, 12:06 pm

≫ Next: I've lost the Base System Device and RICOH Bay8Controller

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Hello,

 

I unfortunely got a crack in my Laptop screen and I'm thinking about replacing it myself. (since support told me it's a 600$ repair) 
I already watched the instruction videos here on the page and I got a good idea on how to do it.
My problem starts though with removing the display bezel. In the video (for a 15-ab000 model) one simply has to remove the screw covers to get to the screws. My model doesn't have the screw covers on the bezel and I don't seem to find the screws.
How can I remove the bezel on my model then?

Also which replacement screen would be the right one?

Thanks for reading!

I've lost the Base System Device and RICOH Bay8Controller

February 13, 2017, 1:50 pm

≫ Next: HP Spectre x 360 display cracked, no insult/accident that would have caused it

≪ Previous: Pavilion 15-au063nr screen replacement

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I recently lost the Base System Device and now the graphics on my laptop are distorted.  I'm a 77yr silver surfer without much knowledge of how to fix it.

 

 I was told to go into Device Manager and update he Base System Device and the RICOH Bay8Controller.  When I I clicked the update icon on the first one it just never downloaded anything.  I tried three times - the last time waiting 3 hours to see if it would work.  When I tried the RICOH icon it said there was no base system installed.  Then I either lost the place where I shoul look, or can't remember.  Unfortunately I did not write down where I was in the Device Manager screen.

 

I went on the HP download site but don't know what to download and where it should be.  Please could somebody advise me  - preferably in fairly simple terms?

 

Many thanks

 

 

HP Spectre x 360 display cracked, no insult/accident that would have caused it

February 13, 2017, 8:04 pm

≫ Next: What is wrong with my laptop screen?

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Hi! I am not sure what to do. I opened my HP Spectre x360 Convertible laptop tonight and the screen is severely cracked. The computer was not dropped or stepped on so I cannot figure out why it is this way.  I don't even know who to contact regarding this issue. The warranty just ended Dec 24, 2016. I need to get it replaced but need some guidance in this issue. Thank you!

What is wrong with my laptop screen?

February 13, 2017, 9:19 pm

≫ Next: Cracked Screen

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Hi, I just bought my laptop online recently. After using it few days, i aware that sometimes the screen can be like this (pic attached). Please help. I just bought it and afraid that it will cost me so much to fix. Please advice.  Thank you.

Cracked Screen

February 13, 2017, 9:48 pm

≫ Next: my LED screen is moving in to pink colour

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I need help figuring out how to get this screen fixed. OF COURSE it cracked after the warranty expired but Im started school today and really need this fixed. Your help is appreciated

my LED screen is moving in to pink colour

February 13, 2017, 11:45 pm

≫ Next: Many Backlight bleed near bezel!

≪ Previous: Cracked Screen

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my lapotop screen is showing out in ligth pink colour when i have been booted.later on after spending some time of it then it is setting up to the original display automatically with only a straight pink coloured line on the upper portion of screen.i am unable solve this issue with updating graphics drivers .please help me guys.

Many Backlight bleed near bezel!

February 14, 2017, 1:40 am

≫ Next: Pavilion x360 screen not turning off

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Hi,

 

I hope someone can help me.

 

I bought my laptop 1 week ago and I found many backlight bleed so I asked at the shop to change the same laptop but sadly also this one has this problem.

 

My question is: but is it normal to have these lights 

??? They told me yes and they didn't want to change the laptop again.

 

waiting for some anwer.

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Pavilion x360 screen not turning off

February 14, 2017, 7:11 am

≫ Next: HP Active Stylus Copatability

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I have it set to turnoff the screen when on power after 5 minutes.  It never turns off unless I force it to sleep (I have it set to never sleep on power).  On battery it works properly. 

 

I have nothing plugged into the laptop and have installed minimal software since I got the laptop a few weeks ago.

HP Active Stylus Copatability

February 14, 2017, 9:18 am

≫ Next: Elitebook 8540p touchpad turned off windows 10

≪ Previous: Pavilion x360 screen not turning off

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I am trying to see if the HP Active Styulus will work with my HP Stream 11 x360 but I am not finding anything that will let me now if it will. http://support.hp.com/au-en/document/c05166879. On that page my computer is not listed so I was wondering if anyone knew if the HP Active Styulus actually is compatable with my HP Stream x360.

Elitebook 8540p touchpad turned off windows 10

February 14, 2017, 9:25 am

≫ Next: Touchpad Issues

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My cat walked across my keyboard and now the touchpad is turned off, cursor frozen. When the laptop turns on there is a temporary logo showing a touchpad with a forefinger on it and a red slash through it. 

 

I am am using Windows 10.

 

i tried removing the battery, I tried the function keys, I tried going into controls.

 

HELP

Touchpad Issues

February 14, 2017, 12:14 pm

≫ Next: Broken Hinge?

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Hey, I have just bought a ENVY 2-1 laptop but I am having nothing but trouble with the touchpad, mostly due to the right/left buttons being integrated into the pad itself and not being seperate.

 

My first main issue is that I cannot perform a left click 90% of the time. The click will either not go through, or it will but i will not be able to click and hold in order to highlight multiple folders, or it will go through but after the click has gone through the right button will click also leading to the right click menu appearing (Even though I am way out of the right click area I have assigned in the options). I get slightly more success if the pointer is not moving before i click and also if the laptop is on a laptop pad and not on my lap. Doubling tapping the pad works but I would rather have my physical buttons.

 

I have tried altering all the synaptic pointing device with no success and by reducing the pointer area, the touchpad area itself is clean with nothing else over it, and I have tried reinstallign drivers but the current drivers will not uninstall. A usb mouse also works. Does anyone have experience with this issue?

 

 

A second smaller issue is that my mouse pointer stops dead sometimes if my thumb rests upon the area where the left mouse button would normally be. As I'm used to having my hands in this position from previous laptops this is a pain. Is there anyway round this?

Broken Hinge?

February 14, 2017, 12:56 pm

≫ Next: 2013 Ultraslim Docking Station Displayport Sleeps?

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I've just read many pages of stories from customers with broken hinges.  Mine seems to have just broken but I can't work out how to post in the same discussion.  Hopefully this will find it's way to the correct area.  Would appreciate any help? Thanks.

2013 Ultraslim Docking Station Displayport Sleeps?

February 14, 2017, 1:07 pm

≫ Next: Random Purple Screen. Help??

≪ Previous: Broken Hinge?

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After laptop goes to sleep in dock, it will not reconnect to an external display through the displayport. Dock must be unlocked and re-locked for computer to re-scan and find the displayport connection. I already installed the docking station firmware from the HP drivers site. How do I make the dock's displayport wake when the laptop does?

Random Purple Screen. Help??

February 14, 2017, 2:20 pm

≫ Next: HDMI connect not working

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Hello.

I was watching YouTube on my HP Laptop and all of a sudden the screen turned purple. I hadn't moved or touched it and it just..went purple. I have searched for help and tried to fix this but no luck. When it happened, I was in shock. I have had it for about 6 weeks. I immediately turned it off and started panicking (I panic over the smallest things and even thought it would explode). Has anyone else experienced anything like this?

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HDMI connect not working

February 14, 2017, 3:20 pm

≫ Next: Dodgy connection or broken screen?

≪ Previous: Random Purple Screen. Help??

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I'm unable to connect my computer to any HDMI enabled monitor. I've tried monitors from 3 different manufacturers, and no one works.Other computers do connect to those 3 different monitors. I've tried a HDMI to HDMI cable and a HDMI to DVI-D cable, no luck with either cabel.

I've followed other posts that recommended pressing the Windows key + p and trying different projection styles. No luck.

I've downloaded HP Support Assistant and installed/updated any drivers that it found out of date. Windows Update is set to automatically install new updates. 

 

Any help resolving this will be greatly appreciated.

Dodgy connection or broken screen?

February 14, 2017, 3:42 pm

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I suspect this issue began when my laptop fell from a 2ft coffee table about 2 months ago.

 

My screen is now stuck on bright white with criss-cross vertical and horizontal lines.  Before this, it started phasing from a normal screen to one with pink or green, with vertical stripes.  The mouse did not move whilst it was phasing, suggesting (to me at least) that there was a temporary disconnection (now permanent) between the screen and the computer.  The screen has never gone completely black, though.

 

I can (and could) temporarily restore a normal screen by giving the monitor repeated hard whacks on the left hand and right hand side (sometimes the top, but less normally), but the temporary fix lasts less and less time.  Whacking the body of the laptop does not seem to make a difference.

 

I have taken the screen out of the laptop frame and have looked at the main connector at the back of it - it seems to be in flush/tight.  There is a smaller connector on the right which is perhaps less firmly connected, but I presume that works for the webcam and microphone...

 

I would be grateful for any advice with what might have gone wrong.  I'm not sure whether it is my screen which needs replacing, or the monitor cable (the silver/grey fabric-covered cable) that runs from the screen to the body of the laptop, or whether something else might have come loose (inside the body of the laptop?).  It would be good to know whether I need to start buying parts.

 

If it is the cable that needs replacing, then I had thought the thread below would be relevant, but it does not seem to explain how to replace the cable (just the screen).  Does someone have a link to a video which shows me how to replace the cable on something similar to an Envy 17?

 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-White-Screen/td-p/3714144

 

Again, I'd be grateful for any help.  Thank you very much for your assistance.

Screen is green when using camera

February 14, 2017, 5:41 pm

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When I try and use the camera for video chat the screen is green. How do I fix this??

Drivers

February 14, 2017, 5:53 pm

≫ Next: Laptop Display Failure

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please i want all drivers with win 8.1 x64 bit , because it'snot found on site

Pavilion g6-2162se Notebook

serial : 5CD23846D1

product : C6B14EA#ABV

Laptop Display Failure

February 14, 2017, 7:24 pm

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I recently purchased a refurbished HP Pavilion 17 laptop and was in the process of installing Norton Utilities 16.  The installation program reported a failure due to the need to update the chipset drivers.  After downloading a driver package from AMD that was supposed to fix the problem, installing it, and restarting, I checked the device manager section for IDE/ATAPI controllers to see if the update was successful.  It was not, and I decided to investigate the AMD website for options.  I found an AMD Radeon software package that was supposed to scan and update any drivers it found out of date.  As the software was completing it's installation, I noticed that the display went blank.  I didn't think much of it, considering that it may have been updating display drivers, but the display never came back on.  After a hard restart, the screen displayed the HP logo and I assumed it was ok.  Once the logo went away, the screen wouldn't display anything.  Did the AMD software wipe out my display drivers?  Has anyone else experienced this issue?