Hello, HP commuity.
I'm writing to report something that happened to my HP ENVY 15-j012la and maybe get some help. Around dec. 23-24 I was playing Heroes of the Storm as I regularly used to do, but suddenly the screen of my pc glitched in the middle of the match. I play the game in low settings, because the laptop uses to heat.
I've tried to reset the OS to the factory settings, but the result was still the same. Let's say that there is a horizontal line that crosses the screen by the level of the URL bar on Google Chrome. From the line up, it can all be seen properly. From the line down, though, it is very hard to do so. Sometimes I get pink vertical lines all over the screen, everything is pink or looking like in high contrast. And some other times, the screen starts going even more crazy by doubling what's on it and shaking a lot. You can't even tell which is the real mouse cursor. You see double, I mean.
I tried to connect the laptop to the TV with an HDMI cable and on the tv it looks normal. Made a screenshot using the sniping tool and sent it to my phone to see how it looks and it looks normal. I can infer it is the screen itself, then. I made a couple of pictures with my phone as I'm writhing this post to help you better understand my situation.
I had the pink screen a few minutes ago, but then it changed to the crazy shaking and doubling.
Would like to know if there is a way to fix this. To know if this is a known issue and maybe get a few suggestions that can help solve it out. Or do I have to take it with a technician? Looking forward to any ideas.