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Bad Repair from service Department

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My laptop screen stopped working.  I sent it in to HP Service to be repaired (paid more than I wanted and lost all the data on my hard drive). So now 12 days after the 90 day service dept warrantyexpired, my laptop screen won't tun on, and the machine reboots every 20 seconds as long as there is power.

 

I took off the back cover to make sure the memory and hard drive were seated properly and noticed that there were at least 2 screw left off. (What concerns me is that I can hear something rattling around in the laptop and think it could be one of the screws).  

 

I am refusing to pay to have this serviced and your support team told me there is no way to fix this without me paying to have it fixed.

 

I feel like when it was serviced last it was not put together properly.

 

Is there anything I can do without this costing more money asside from complaining about this on twitter and youtube? 


hp g62-b11et atı sorunu

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hp G62-b11et ..... ekran kartı ATI Mobility Radeon HD 5000 serisi ama intel kullanılıyor yardımcı olurmusunuz? 

How to drag using touchpad?

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Just received the laptop my ordered during BlackFriday. And found it is really difficult to choose some text to copy using draging on Touchpad. This remindered me the same experience with a old HP laptop several years ago.

 

Would you please give suggestions on how to select text? Because select is a popular action, it is really inconvenient. Thanks.  

HDMI Display to LG TV won't reach edges of screen

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Hello. I have my computer set up to display on my TV through an HDMI cable. But the display won't reach the edges of the TV. Any help would be greatly appreciated!

Installed windows 10. Brightness hotkeys don't work. Toggle is non existant.

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sg.PNG

 

 

 

I freshly installed windows 10. I updated the drivers and the hot keys don't work. There is no toggle to adjust brightness at all. When I use the basic display driver, the hot keys work to adjust the brightness but the brightness doesn't dim. The manual toggle appears, but the buttons are then greyed out and won't allow me to apply the changes. 

 

I downloaded the latest AMD driver from the hp site but when rebooting it states that the driver is not compatible with the software. I went to the AMD site itself and tried downloading the latest driver there, again, it was not compatible with the Radeon 8610g. 

 

Since there was a battery recall, my laptop currently is running off a plug in power source. I did look up the power options and tried adjusting the brightness through there, again nothing happened. 

can't turn on keyboard backlight

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hi,

I just got a probook 440 g4

Y7Z88EA

it seems it should have keyboard backlight, but I cannot turn it on

it's actually missing the specific icon on the keyboard....

 

any advice please ?

Cracked/Broken Screen

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My toddler accidentally stepped on my laptop and now the screen is cracked. I'm just wondering what the steps are to get the product or the screen replaced? I currently have an active warranty and an extended one till Feb of 2017. Please and thank you.

touch screen problem for (HP STREAM X360 CONVERTABLE PC 11)

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Hello everyone,

 

I'm done to reinstall the Windows 10 on my Notebook. But when I open it, the touch screen are doesn't work. I search any driver on your "software & driver" page but i didn't find it. here are my link that i check.

and here are some information for my Note book

 

  • NOTEBOOK MODEL   = HP STREAM X360 Convertible PC 11
  • PRUDUCT NUMBER   =  K6Z08EA#A2N
  • OS                                   =  Windows 10  64

 

I hope you can help me or this issue.

 

Thank you!


Kaby Lake Spectre x360 13t external displays via DisplayPort flicker/flash, sometimes freeze laptop

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Hi,

 

I just got the new Kaby Lake (Intel's 7th gen) Spectre x360 and ran it through its paces. It seems to be a solid machine, but there's one serious issue so far - external displays flashing on and off, at least when hooked up with a USB-C Thunderbolt 3 to DisplayPort adapter (this one from CableMatters: http://amzn.to/2gKQrVR.

 

  1. What happens when I connect external monitors (1 or 2-3 via DisplayPort MST) is sometimes they work fine.
  2. Sometimes, if I disconnect and reconnect, they start flashing on and off.
  3. Sometimes, the whole laptop freezes upon connection (happened twice today so far).
  4. And finally sometimes the externals are not working at all - the system detects them, but selecting Extend or anything in multi-monitor mode just reverts back to Single.
  5. Oh, and this happens once: http://i.imgur.com/Su9zInD.png http://i.imgur.com/qG9K8yC.png - the external display got stuck in a 640x480 generic mode and would not turn on.

As you can see, it's a cluster@$%*.

 

Here's a video of the flickering/flashing (case #2 above): https://youtu.be/OkngFs_h2xk.

 

Both the laptop and the 7th gen Intel chip are relatively new, so I haven't been able to find a thread discussing potential culprits, or fixes from HP. Here's a similar issue with EliteBooks http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/External-Dual-Monitors-and-Laptop-screen-issue-EliteBook-840/td-p/5516803, but I don't know if they're related.

 

I do have a buddy with the same system who's gone through several USB-C hubs already and returned each one due to flashing, so I think the problem lies deeper, probably with Intel's HD Graphics.

 

I don't want to give up on this laptop and go back to my Dell Latitude E6520 (which is a 6lb clunker, or like 10lb with the battery slice), so I hope HP can look into it. Reliable use with external monitors is a must these days for any home or business user (I happen to be both).

 

There's an ongoing discussion on Google+ here about this: https://plus.google.com/u/0/+ArtemRussakovskii/posts/4sF6o9tbR9s.

 

Thanks for any help.

 

P.S. I'm a technical user and a software engineer, so I'm not afraid of challenges getting this fixed. HP level 2+ support, I'm here to help you figure out the solution.

pen pressure not working on my hp convertible

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I wanted to know if the problem is due to the stylus im using (just a normal cheap stylus) it works fine but pen pressure doesn't work and I would like to know if its due to the stylus or something else and if its because of the stylus, which stylus works best and also allows pressure sensitivity.

fingerprint reader HP ProBook 4530s win10

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Hello!

 

Does anyone know what is the correct driver for the fingerprint reader on a ProBook 4530s?


I'm running windows 10

 

Thank you.

ZBOOK 15 G3 - Problem only on a second screen with grafics software

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Scenario: Workstation Zbook 15 G3 RAM 24GB SSD 250GB

OS: Win10 Pro x64 patched;

Graphic Card: Nvidia Quadro M1000M - 2nd monitor VGA (but tried DP and DVI and tried also different monitors).

SolidWorks: 2016 SP 5.0;

Vers. Driver Nvidia (as request by Solid Works (http://www.solidworks.it/sw/support/videocardtesting.html)): 354.61 

The internal graphic card (Intel) was disabled by BIOS (to make sure that works only nvidia card (suggested by technical HP)).


Whenever you select a design component, a window appears and disappears like a blink.

The entrainment and enlargements \ reductions no anomalies. The problem occurs only if the design is placed on the secondary monitor.

SolidWorks has already been reinstalled without any improvement (tried also a different version, SW 2015 - same problem).

Also the system Win10 was reistalled but problem still remain.

 

The problem does not occur on the same Zbook with Win 7 Pro x64 (same graphics driver).

 

Next the picture of the problem:

 

problem solidworks.png

HP Pavilion x360 - Windows 7

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Hello 

 

I am in need of an Intel Virtual Button Driver to support Windows 7.

 

Thanks for you help!

black dot on screen

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BLACK AND WHIGHT DOT SHOW ON MY SCREEN...MY LAPTOP COVER IN ADP WARRANTY...SO I WANT TO KNOW THAT DOES BLACK DOT COVER IN ADP OR NOT....IF YES THAN HOW TO SOLVE MY PROBLEM..?

Video issue DV7-7243cl

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My experience level - high. Been at this since 1982, (my first computer was a Heathkit H-89 I assembled myself from a kit). My problem - computer has black pixel clusters (all sizes) randomly on screen. Ran every hardware test I could find. Passed all tests OK, NO problem. Replaced memory chips, problem is still the same. Replaced the motherboard, Problem is still the same. Back peddled the operating system to Windows 8 with a new hard drive, problem still the same. Plugged in an EXTERNAL monitor into the vga connector. Set for extend and BOTH monitors have the same problem (also tried duplicate), but they are not the same pixels at the same time. Bought an ASUS USB Video monitor, installed the drivers and fired it up. SAME PROBLEM. I'm well beyond reality here. It is beyond me how a hardware video problem can transfer itself to an external USB monitor. After the VGA external monitor I was convinced it was a software problem, but a different operating system, which means different drivers, should have showed me some kind of change. It didn't. This is really anoying. Sometimes there are only a few pixels flashing on the screen, and sometimes there are so many, the screen becomes unreadable. The only hardware that is common between the two setups is the Intel i7 processor, the display and the case. This problem is present with the computer coming up cold, or being left on overnight (not a heat related problem). Any new ideas would be welcome.


Upgrade laptop HP 450 G3 HD screen

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From the below link I see 2 screen models are supported on the HP Probook 450 G3.

I currently have the HD screen one (1366x768) and want to upgrade to FullHD (1920x1080)

 

http://dwn.alza.cz/manual/7621

 

By just changing the models would it work ? - I mean changing from the HD display to the FHD

 

Thank you,
Grigore

Display Driver Problems

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I just purchased a HP Notebook - 15-ba016na (ENERGY STAR) laptop and noticed that the display driver in windows device manager reads to be Microsoft basic display adapter, when I be the driver for an AMD Radeon R5. I have tried all 3 drivers available on the HP Software and Driver Downloads website without any success. I have windows 10 version 1607. I also went to the AMD Radeon webstie and downloaded there driver tool and arrived at the same results. In all cases the result was an extreme shrinking of resolution. After using a display driver uninstaller I was able to regain my Microsoft basic display adapter so that I can still work with a relatively normal resolution.

Does anyone know if there are problems with the Radeon Drivers?

Thanks!

 

fehlerhafte Anzeige,eingefrorener Laufbalken des Touchpad

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fehler2.jpg

sorry is german Lang.

Installiert ist windows7 Ultimate SP1 mit den Anzeigetreiber von HP.Da der Mauszeiger mit den HP Touchtreiber nachlief ,habe ich den Win10 Treiber von Synaptic (ver. 19....)installiert ,trotzdem kommen die Anzeigefehler des Scrollbalken.Beim Restart der SynTPenh.exe  sind die Fehler kurz weg um irgendwo wieder nach unbestimmter Zeit zu erscheinen.Was kann das sein?

Ein Update auf Win10 kommt nicht in Frage.Danke

HDMI; input or output-only?

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I only need to know if the HDMI port is output-only, or is it capable of input as well?

 

If it is input-capable, does it require setup to use it in this mode?

 

I'd like to transfer video from a tape in my HDMI-capable Sony Handycam directly into my computer for video editing.

 

My computer is an HP Envy Notebook M7-N101DX, Model M1W07UA.

 

Thank You.

Can My Studio G3 Keyboard Stay Lit 24/7?

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Is there a way to keep my keyboard continuously lit? I do a lot in Civil 3D and having lit keys is a must. 

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