Quantcast
Channel: Notebook Video, Display and Touch topics
Viewing all 64989 articles
Browse latest View live

FUNCTION KEYS stop working on my brand new ENVY 17 inches Notebook

0
0

The FUNCTION KEYS just stop working this week on my brand new ENVY 17 inches Notebook.

I cannot activate the backlight on my keyboard, mute the music or do anything else with the FUNCTION KEYS.

I see online that many people has the same problem. How can that be fix ?

THANKS in advance for your help.

 

JON


Camera

0
0
In Skype calls, my camera turns off, and doesn't turn back on unless I end the call, and restart it, it's really annoying especially when hosting group calls.

Spectre x360: Touch screen stopped working

0
0

I purchased Spectre x360 convertible laptop at the start of August.  I had the computer for 3 weeks and the touchscreen and pen functions stopped working.  I called HP and they had me send the computer to a repair center.  Below is the paste of my original posts under a different thread name that was probably too specific due to the model number.  Wanted my experience to be viewable by others having difficulty with Spectre laptops:

 

Original Thread: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-13-4196ms-touchscreen-stopped-functioning-and/m-p/5815337/highlight/false#M139533

 

 

 

Bought this computer at the first week of August.  Set it up and used it for 3 weeks.  Enjoyed the flexibility of the convertible funtion and regularly used the touch and active stylus features.  

 

Then the touch screen and stylus functions stopped working. After multiple attempts to reactivate the features (i.e., restart, new pen battery, software updates) I contacted HP support.  My assumption was that the hardware was bad, the screen had failed in some way, because the software didn't even recongize the touch ability any more.  HP support ran me through the standard solutions, so again restart, etc.  Then they wanted to reset Windows, revert back to the shipped version of the software, erasing all my files, apps, and software that I had migrated from my old computer.  That computer had been recycled at this point.  So I would be left to start over.  My feel was that it was a hardware issue, so why go through the pain of having to reset up the machine.  After some coaxing by the rep, I relented and reset windows.  No help.  The software still could not recognize touch or pen functionality. 

 

Next step was to send the machine in for repair.  They told me it would take 14 days.  That seemed like a long time to go without a computer.  I asked for a replacement machine.  The computer was only 3 weeks old.  They refused.  And no compensation was offered for my lost time.

 

Now 4 weeks later, I still do not have my computer back and have recieved no info directly from HP.  I called in 10 days ago  and after being hung up on and redialing the number 8 times, I finally got through to a live person.  She stated there was a backlog in parts needed to repair, that it would take another week.  Again I asked how I would be compensated for the fact that I paid full price for a working computer and was now going without one.  They gave me a number to call once the computer had been returned.

 

Now 10 days later, the HP Customer Support website still says that the computer will be shipped back to me on the 16th of September, no updates have been given to me via email or phone, and no computer has been sent to my home.

 

I called the number they gave me during my call 10 days earlier (I was guaranteed it was a direct line to customer service) It was a different number that went into the same automated call directory that hangs up on customers that have sent their machines in for repair.  I hit zero until someone picked up (at least 100 zeros).  They are now telling me that parts won't be in for my computer until October 24th.  That would be two months without a computer.  How is that customer service.  I asked them to just send me a brand new computer.  They said they couldn't, I did the usual and asked for a supervisor.  I'm on hold now.   If this was an apple product, it would have been replaced on the spot.  

 

I really liked the computer while it was working, but am wondering why HP doesnt stand behind its own products and refuses to treat its existing customers with respect.

 

Third Update: The HP Support Rep contacted me to let me know my case would be closed, and the shipment date of the computer back to me is still "expected" to occur on October 12th.  The expected phrase doesnt really give me any confidence, and I'm frustrated that they are trying to close the case before I have the computer in my hands, effectively ending my contact avenue with their customer service group.  

 

To recap, I do not have the computer back, much less know if it is correctly repaired,

I do not have a factory warranty extension, as was discussed between me and the HP rep, 

and, I do not have an active cusomter service case number.

 

Also some guy from HP emails me every time I post to this site, Jeff Christopher, but he always asks for the same information, i.e.; user name, CSO reference number, etc.  Its an HP customer relations profile, but he doesn't seem to help at all and my customer service experience keeps getting worse.

 

Frustrated, no direct answers, no resolution of the accute problem of a broken touch screen, and no confirmation as to how HP will make it right.  

 

I assume HP will ship the laptop back to me, in the next couple of days. I hope the screen works as designed.  At that point I will have to call back and spend hours on the phone with customer service to try and get HP to honor the discussion I had with the customer service rep regarding the factory warranty extension.

 

 10-13-201612:34 PM

Fourth Update: HP has notified me via email that my expected delivery date is now October 17th.  Another 5 days on their estimate. 

 

Still no contact about the warranty extension that was discussed 3 weeks ago and no further contact regarding the status of my laptop.  Not sure what the issues are or if there is an expectation that that they will be resolved. 

 

I have been without a computer for nearly 8 weeks now.  An HP has done nothing to try and compensate me for my lost time due to the lack of a personal computer.

 

10-17-201602:58 PM

Fifth Update: Called HP Service Center today.  They esentially told me the same thing that is listed on the customer site connected to my CSO#; The expected shippiing date is 10/17/2016.  When I told them that was today and I wanted to know if it shipped yet, they told me that parts were on back order (which is what they told me 4 weeks ago).  When I asked them to verify the issue with the repair center, they said they did not have a way to contact the repair center and that they would like to send me an HP gift card.  I blew up at them.  

 

Had I known I would be in this position 4 weeks ago, I would have asked them to build me a new machine with the same specs (which would have taken 3-4 weeks) and send me a complete replacement.  Now I'm torn between the idea that my computer is on the verge of being repaired and may be shipped to me in the next two days, or that it has been sitting in a bin in a repair shop and will not ever be looked at, and I should just cut my losses and start a replacement order that will take another month to fulfill.

 

What bothers me is that the customer service people do not have a direct line to the repair center.  It appears that they are looking at the past history and notes, but they do not know the current state of the repair process.  Makes it hard for me to make decisions about what should happen next.

 

Again, I'll sign off as usual:

 

I do not have the computer in my posession,

I do not know when it will be shipped,

No one from HP contacts me regarding the status, I always have to initiate the conversation, and

I have gone 8 weeks without a computer and HP has not looked for ways to compensate me for my lost productivity

 

Extremly frustrated about my experience and wondering why a new customer, who orders a computer today, will get immediate attention from HP, whereas I have to chase them to get responses.

 

Sixth Update:  I have spoken to the case manager at the Customer Service center.  They have given me a spec sheet for a new computer to replace mine.  We reviewed the specs verbally (my concern was that I would end up with a computer different than the one I bought).  Their process is to provide the spec sheet via email and have me confirm that I will accept the replacement computer.  Within a few minutes of hanging up the phone the rep sent me an email with the written spec sheet that was supposed to reflect what we had agreed to on the phone.  But the email gave me specs for a 15 inch Pavillion computer.  Very different model than mine.  It had other specs that did match mine, and I'm thinking my C/S rep was just copying and pasting quickly and grabbed info from another case.  The concern I have is that if there is a lack of precision in the simple excercise of emailing me a confirmation, there is a posibility I'll end up with the wrong computer when I open the box. 

 

I responded that the email was wrong, and before I even sent the reply back the C/S rep had already sent a corrected email, but without an explaination or commentary.  Poor email etiquette.  I confirmed the correct email and asked that they send me a confirmation sheet once the computer had been ordered so I could confirm the specs again.  I also asked that they give me a 2 year warranty on the new computer, just as a form of compensation for my lost time and to give me assurance that if I have further problems with this model I'm safe.  He said no at first, and then looked through his notes.  It sounded like someone was standing behind him and prompting him on his responses.  He confirmed they would extend the warranty, but I would have to call back after I got the computer in the mail.  They're trying, but it just sounds like they don't exactly know what they can and can't do and it just causes me concern.  I just want a machine with the specs I paid for, in good working order, in the shortest time possible. 

 

They are telling me that the computer will be built and shipped on October 31st.  I have doubts, since they have missed every other date they've given me.  Further my maching was a Microsoft special edition, which just means that it didn't have any bloatware on it.  I asked that they reimage the drive on the new computer with my models factory image.  Their solution was to send me the hard drive from my old computer.  Not helpful.  I'll have to go through the new computer and uninstall all the bloatware and deal with any conflicts that causes me for the rest of the time I use the computer. 

 

Again, not a lot of confidence about this.  If they meet their shipping estimate, I will have gone over 2 months without a working personal computer.  I have had to spend many hours in chat sessions and on the phone to get this far and I am, as of today no better than I was after I shipped the computer to them on September 1st.  Over the years I have bought many HP prodcuts, PC's, Printers, Calculators, Laptops - This is the first one that let me down, but it has been such a horrible experience to work with them.  I only had the computer functional for 3 weeks.  So it is strange to have spent this much time and frustration on a item that I hadn't really got to use that long.  

 

You would have thought someone along the way would have tried to soften the blow of HP's problems by giving me an extended warranty or small amount of cash back, or thrown in a printer or a calculator or something.  I'm not trying to get free stuff, that wouldn't fix my problem but at least it would let me know they were sorry for the trouble their process has caused.  But I've had to explain to them why a warranty extension is appropriate in this instance, and they still talk to me as if I am being unreasonable.  When I asked for a two year warranty on the replacement, the rep said, "well this is an expensive computer we are giving you, it has expensive upgrades".  I said, "I know, I paid for those upgrades when I bought that computer 3 months ago, I'm not getting something that I haven't already paid for, the extra year of warranty will just make up for the time I've lost".  

 

I know they're only allowed to operate within certain policies, but this is an extrodinary situation, so you would think someone that reviews the interaction would make an exception and just toss in a 3 year full warranty with accident protection and a note that says they hope I continue to be a loyal customer and sorry for the trouble.  

 

At this point I'll just be amazed if I get a computer back, and even more amazed if its actually the same model as what I originally had.

 

Seventh Update: HP missed the shipping estimate they gave me.  Not surprised.  The customer service rep has called me a couple of times during the build process to let me know they are working on it.  But I'll confess, that was because I emailed and asked how it was going.  He called yesterday to let me know the item had shipped and that he had emailed a shipping confirm.  He said the new computer would arrive on November 8th.  When I entered the tracking number into FedEx's website, it stated that the item had been requested for shipping, so a sticker had been placed on the box, but the box had not left the factory yet.  Also, FedEx estimated the arrival date as November 9th.  So the customer service rep fudged the date.  I assume he thought it would be an easier conversation if it was a day earlier.  At this point what difference would a day make when they are already 8 weeks past due in resolving their problem.  Kinda silly, all he accomplished by giving me the wrong date is to confirm to me that HP cannot accomplish things on time.

 

The replacement computer was supposed to be shipped on October 31st.  My original computer was supposed to be sent back to me by September 16th.

 

How does something like this happen and HP not try and make it up to me?  A top of the line convertible laptop stops working, and they fall down at every stage of the resolution process and they wouldn't even pay for next day shipping.

 

I know this post isn't being read much because I used a very specific thread name for my computer model.  Think I'm going to repost it under a simpler thread name so others can benefit from my experience.  If you have screen troubles with your HP laptop, do not let them talk you into a repair, have them immediately replace the computer, the extended build time may seem like a long time to go without a computer but it's nothing compared to working with their customer support group, who cannot even talk to the repair center.  And the repair center must not have the ability to make screen repairs.  If you have a Spectre x360 or any Spectre laptop, just hope you don't run into screen issues.

 

envy 15t laptop screen will not timeout and go black

0
0

 I have set my screen timeout to turn off after 5 minutes but it doesn't turn off. I have tried updating to latest HP provided driver to no avail.  I have the Nvidia GTX 850M.

Need Windows 8 64-bit driver for Alps touchpad on PC Notebook HP Pavilion - 14-v203la (ENERGY STAR)

0
0

Need Windows 8 64-bit driver for Alps touchpad on  PC Notebook HP Pavilion - 14-v203la (ENERGY STAR)  to fix scroll.

How to get rid of a black bar that is on the left side of laptop screen?

0
0

There is a black bar on one side of my laptop screen. I though by restarting my computer it would go away,  but it hasn't. Any suggestions on getting rid of it.

Computer runs, screen is black.

0
0

Just a little backround on my laptop.  It's about six years old, and has 8 gig of RAM and optional ATI Radeon graphics.  It has been used heavily as I do electronic medical records with it as well as personal stuff.  It's not turned off very often; I just keep it in hibernation.

 

One day a couple of weeks ago I had several tabs open in Chrome, one of them being SiriusXM streaming.  My back was turned as I was with a patient and all of a sudden I heard a buzz coming from the audio that lasted a few seconds, then no sound.  When I finally looked at the computer, the screen was black, but everything else was running (leds, hard drive, fan, etc). 

I pulled the AC power and the battery, restarted Windows in safe mode, and had a display.  I then deleted the video drivers for ATI and Intel, then restarted the computer.  It came back with the screen looking fairly normal to before it went belly up, and also had sound.  Windows then automatically reloaded the video drivers (during which time a box came up and told me the ATI driver didn't exist) and then prompted me to restart.  I did, and sound, leds, hard drive, everything came up except black screen again. Well, I repeated this several times, even went and downloaded the ATI driver off of the site, with the same result.  At that point I decided to use the computer as it was after the first restart and select "restart later" so it wouldn't go back to the black screen.  It worked like this for a while, until a repeat of the original incident of audio buzz and black screen.

I talked to an IT friend who suggested I clean the RAM's contacts.  Did this and went through the same process as above.. same result.  So at that point I decided to dump all my personal files onto an external HD and restore Win 7 via the HD's D: partition.  This was also because for some reason all of my printer drivers were gone as well when viewed in "System" and I wasn't able to restore them either.

Well, I did the restoration from D:, restarted and got the message "Windows will now configure your computer".  Then, black screen.  So, I restarted in safe mode.  Screen came back.  Message again about Win configuring computer.  Then a pop-up box, "Windows cannot configure in safe mode, now restarting your computer".  Well it did, and you guessed it, black screen.

So I'm figuring I'm screwed at this point.  I took the laptop apart hoping I could pull the video card upgrade and maybe that would solve the problem.  Well, there isn't a card.

Given the age of the computer and it's use, I don't want to waste money on a new hard drive if that isn't the problem.  Because of the two incidents of the sound going bad followed by the black screen, I'm thinking a motherboard problem.  If anyonne has any other ideas I'd appreciate it.  Otherwise, I think I'm going to have to get a new laptop.  Thanks!  -Matt

sleep mode

0
0

Hello I have a hp pavillion 11-n012na notebook running windows 10. My problem is the screen keeps shutting down after 20 secs or so I have changed the power settings and displ;ay settings to never but still no change, just shuts down and goes to the password  prompt can someone please help?


Spectre 13 Low FPS and audio Issue

0
0

I bought this product a week ago, since the first day i experienced very low FPS even with the lowest graphic settings (5-18 fps averge). I already tried to update drivers, i only have 2 programs installed, the CPU temperature is stable and low. 

There is also another issue,  while using headphone the volume keeps goind up and down , sounding distorted. ( Sorry if i am putting this in Notebook video section but couldn't select more than one)

I know that this pc uses integrated graphics, but seems strange that a good processor like this one can't even handle such low graphics. 

Kind regards,Giovanni

face recongnition camera not working

0
0

I just bought my envy x360 convertible laptop but face recongnision camera doesnt seem to be working anymore. FAce recongnition was like the first line password to my laptop but not working anymore ..any idea what to do?

VIDEO DXGKRNL FATAL ERROR - Windows 10

0
0

Hello,

 

I have laptop HP ProBook 4545s with two ATI graphic. One is HD 7420G, another HD 7650M and use Windows 10.

 

Have problem with bluescreen and "VIDEO DXGKRNL FATAL ERROR" message after Windows logo loading. I'm make clean installation of Windows, but it did not help. When I go in safe mode and disable 7650M, I can use my laptop. If install drivers, got black screen after 10 sec and laptop restart. After that I must go again in safe mode to disable 7650M.

 

Thanks,

 

Marko S.

640×480 video mode is missing in my Notebook

0
0
One or two games requires 640×480 videomode...But in my Notebook it found missing....
I checked screen resolution ..I have tried in many ways...but still the error remains same.

Help to fix this problem...

Can't upload photos from my iPhone

0
0

The import photos popup no longer pops up, and I tried to manually go to my pictures and click "import" but it does not recognize my cell phone. Even when it does (in the past) it will only recognize a few photos (out of hundreds) to import. My iTunes is up-to-date. I have ran out of space on my phone and need to import these photos as soon as possible. I've tried everything I can but am still unsuccessful. Any instruction would be extremely helpful, thank you. 

HP Pavilion g6 Notebook PC Brightness Funtion Key doesn't work after Win10 upgrade

0
0

HP Pavilion g6 Notebook PC Brightness Funtion Key doesn't work after Win10 upgrade

I searched the solution like these:

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Brightness-Control-Hotkeys-are-not-working-after-windows-10/td-p/5178024/page/5

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/F2-and-F3-Brightness-Keys-Not-Working-on-DM4-3050US-Laptop/td-p/1476283/page/6

But my monitor is already enabled as follows. My image adaptor is also all right.

微信截图_20161104232611.png

 

However,the latest version of my monitor is very long time ago (in 2012 Smiley IndifferentSmiley IndifferentSmiley Indifferent).

微信截图_20161104232844.png

I bought my labtop in HongKong in 12/032012 usually I use the labtop of the company. But II think this HP labtop is still in good condition and I will continue to use it.

So, pls. help to me to solve this problem. I will be very very appreciated for your help!!

 

screen flickering

0
0
I have pavillion g6 2231tx. I am using it since 3 years. Since last one year I am facing this problem. Laptop screen flickers at some angle, if I adjust the screen angle then it stops but now it has become worst. Is there any way to fix it by myself? I don't want to go to service centers because I know they have only one solution i.e., change the display. And it will be very costly.

Auto rotaion

0
0
My laptops auto rotaion is not working and eve the option for it is not being shown anywhere.
It woul be great if i could get help for it.

Obscuring Black Bars + Lines on Text and Fonts

0
0

I purchased a new HP Notebook 1 week ago and have experienced recurring obscuring black bars and odd defacing of lines of texts.  This occurs in Internet Explorer, my email program (AOL) and also in Microsoft WORD.  I performed a system restore that this eradicated the problem for a few days.  Then, Windows 10 forces upgrades, and the problem reappeared. 

 

Then, I altered Windows 10 to the default program build, and that also eradicated the problem.  Then, 2 days later, the problem appeared again.  I have difficulty believing that HP, a reputable company, and the builder of my last 3 computers, would release a product with pre-loaded software that would do this. 

 

I would appreciate knowing how this display "bug" can be permanently corrected.  Otherwise, will I be facing restoring the windows operating system twice a week throughout the next 3 years of ownership?

Increase dedicated VRAM

0
0

I have the Spectre x360 with 8gb RAM and Gen 5 i7 with integrated Intel HD Graphics 5500. I would like to increase the amount of dedicated video memory allocated. It is currently set to 128mb.

 

I've looked in the BIOS settings, but there is no option to change VRAM allocation. I've also tried running registry editor and looking for the GMM folder under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Intel so that I can create the a new registry value, "DedicatedSegmentSize", which some others have reported to work online.

 

So, how do I increase dedicated VRAM on the Spectre x360 with Windows 10?

HP Envy 15 Laptop - Arrow Keys Page/Up down not working, only numbers work

0
0

 HP Envy 15 Laptop - Very frustrating when I start up laptop, the arrow keys in the number key pad do not work, only the numbers, so Page up down also don't work.  How do I swap from the numbers working to the arrows/page up and page down.

 

I had thought I'd found the solution, being Control F2, however this now doesn't work.

 

Appreciate any advice.

 

Many thanks

 

hdmi to vga monitor

0
0

i have a HP laptop a new one just sold my old Pavillion which worked fine with vga to vga and i am seriously regretting it. This is the 3rd hdmi to vga cable i have had in the last 2 months. 

 

i teach IT and i need a monitor to create workbooks and this new laptop is on its last legs. if hdmi is going to be on all laptops now then i will persevere, if not, i want a laptop with vga. i will sell this new one.

 

anyone experiencing this issue? This is really a pain in the derrier.

 

i really need advice or a vodka!

 

thank you so much Smiley Happy

Viewing all 64989 articles
Browse latest View live




Latest Images