Screen goes dark, not pitch black like it's all the way off, just dark with a backlight glow to it. Pressing keys will not bring it back, but whatever I was working on will be affected by keystrokes, so the computer still functions. The display simply does not show until I restart. (meaning, I can do things on the computer, but I can't see what's going on)
My power and display settings are set to "never turn off" (yes, on everything)
As an experiment, I set the computer and display to "sleep with I close the lid". The next time the display went dark, I closed the lid, then reopened. The screen was still dark, but pressing the spacebar DID recover the screen. My programs were still waiting for me exactly where I left off typing.
I have contacted technical support twice. We have double checked the sleep and power settings. We have updated the BIOS. We have updated the GPU drivers.
Now they are telling me to completely recover Win10 (lose all data), because they don't know what to do.
I doubt this will fix the problem, so I am looking for ideas. I thought it might be a heating issue, but the temps look normal and I run the laptop on a hard surface to keep the vents open.
New laptop under warranty. Purchased July 31, 2016. Problem existed from the beginning.
anyone willing to help me tackle this issue before I chuck it back to HP as a lemon?
This should not be happening on a brand new laptop.