Hi HP,
My HP Pavilion Touchsmart 14 Sleekbook has some problems. Within a year my laptop battery does not charge, so I had replaced the battery. But now my touchscreen stops working after upgrading to Windows 10. I had already troubleshoot the touchscreen step-by-step, but nothing works. So please tell me a proper solution for solving this problem.
Regards
Gaurav
After spiking a little tea on my keyboard, and quickly cleaning it off, my cursor has frozen. Windows is all ok.
I may have hit a key sequence in trying to clean the keyboard.
any ideas how to activate it again, please?
Btw... Can't do a hard reboot as recommended for other models, as the battery is screwed in.
Thanks!
after connecting the cable not showing on tv
i accidently stopped touchpad how do i get it back
Hi,
Touch screen stopped working.
Tried OS and device settings to no effect. System seems to think there is a touch screen but it won't even respond to calibation.
Booted into UEFI mode/tests. Touchcreen tests just as unresponsive. So I think I have a hardware problem.
Fixes? services? Costs? or just go on without touch?
MN: 14-n018us
Product e8a80ua#aba
Thanks
John
Hi I am from the Caribbean. I broke my laptop screen and need to have the digitizer changed. Where can I get a replacement digitizer?
There seems to be a problem with the memory card reader, until last weekend it was working perfectly for the 3 cameras I hve memory cards for. As soon as I put a card in [either 32gb or 16gb] the following message appeared. This card needs formatting.
I didn't format but when I put the card back in the 1st camera the screen flashed... Memory Card Error. I then tried the card from my 2nd camera and the same thing happened... message appeared on laptop screen...this card needs formatting, then when put back into camera... Memory Card Error appeared.
I find it very hard to believe that it's a coincidence as it's happened with two different Canon digi cameras and two different cards?
Are the cards corrupted now? Is the memory card reader faulty and is it the cause?
I am very reluctant to put the memory card in from my 3rd camera into the reader slot, as the cost of replacing the other two Sandisk Memory Cards will be expensive enough.
I am using the HP 17-g121wm Notebook. The screen will randomly shut off 2-5 minutes after booting up, sometimes sooner. The computer will still be running, but the screen itself will be black (the backlight seems to remain on, though). No matter what buttons I press, nothing makes the screen come back on, so I have to push the power button to shut the laptop off and back on.
This problem does not occur when I boot into Windows, but when I boot into Linux (I have tried Ubuntu and Arch linux), this problem persists.
I have tried starting grub with the kernel parameter "nomodeset", but when I do this I am unable to enter a graphical environment because the amdgpu driver depends on Kernal Mode Set (KMS) without nomodeset.
I would prefer to use Linux on this laptop for programming and development, preferably Arch Linux. So any help would be greatly appreciated.
Power port where the power cord attaches broke. A simple and definitely 'hardware' problem. Laptop still under warranty (until September 2016). It couldn't be recharged but I used it as the battery drained - took latest backups, and used it for some functions before boxing it up and sending it in. Fully functioning with no issues when it went in the box they sent.
Support calls me to say there is liquid damage to motherboard. Umm...no there isn't. At least there wasn't when I sent it in. I got on a call with a Case Manager ('James') who said they could repair mother board for a bit over $400. I said there was nothing wrong with motherboard unless they caused the damage. A little while later he emailed with an offer of 50% less than his original quote. Didn't research the state it was delivered in, just looking to get cash.
Next day I got a call that warranty was invalidated, contradicting what James had said and the email from him.
HP can't get the story straight, and is dancing around honoring the warranty. Already been without laptop over a week and they have offered no resolution. I've sent a number of emails in response to his, and nothing back.
A few months ago, i upgraded from Windows 7, to Windows 10. After that my Intel(R) HD Graphics 4600 will crash between 5 - 20 times a day. Everytime it crashed a message shows up and it says that the Intel card is for Windows 8.1. I have downloaded the most recent version of the card from HP, Intel, and Windows, and nothing is working. What should I do?
Trying to setup webcam in Skype, I get message that Skype can't turn on video. Webcam listed is HP Truevision Full HD. Driver is shown to be up to date and working properly. I've looked for the camera application but can't find it and there's nothing on the HP Support web site. Can anyone help resolve this problem.
Hi,
I see a sky blue or cyan color vertical line on my HP Pavilion dv6 laptop (beats audio version).
i checked the device manager- network adapter- Microsoft Teredo Tunneling adapter had issue.
I tried to to follow the steps mentioned on the link provided below, by uninstalling the microsoft teredo driver on my laptop.
http://www.dell.com/support/article/us/en/04/SLN295633/EN
however, the issue still persists. i do not know how to fix it.
Please assist me with this issue.
Thanks,
Sowm
I plan to try to install Windows 10 on my HD42xx/HD5470 based HP laptop.
Does anybody have any experience with that yet?
For the second time, Windows 10 Update has automatically installed a "critical update" that causes the touch screen and audio to fail!
First time I managed to do a System Restore to get back to functionality, and when it installed again I re-ran the original Intel Atom Z3000 series driver set (HP file sp72926 signed Oct. 2015), which restored functionality while allowing the Windows Update.
The second time (25 June 2016), I tried reinstalling the drivers but this time it aborted and forced a rollback, leaving me without touch or sound.
Finally I hit upon a solution! Device Manager revealed that the I2C drivers were failing to load properly (Code 31 errors).
I opened up the "Drivers" folder of the unpacked sp72926 and found a folder "I2C" there. Inside was a set of files including an .INF file. I right-clicked it, selected "Install" and voila! Sound and touch instantly returned, without even the need for a reboot (although I did one just to make sure).
No problems for the past several hours. Appears fixed to me!
Device Manager reports 5 listings of "I2C Controller", all by Intel, all version 604.10143.1010.2969, all dated 2015-06-08
When I updated the I2C driver using Device Manager, Windows Update downloaded and installed version 604.10154.1010.7150, dated 2015-10-01. Reboot will determine if it still works properly.
EDIT: The updated I2C driver appears to work well. Audio and touch fully operational. No other side effects. SOLVED!
EDIT: An explanation of HID over I2C (Inter-Integrated Circuit) can be found here:
https://msdn.microsoft.com/en-us/library/windows/hardware/jj127208(v=vs.85).aspx
Bonjour,,
je me suis récemment acheter l'édition limité du Notebook Star wars et dans les documents de la boîte j'y retrouve le feuillet: About the content included with your HP special edition. Sur celui-ci il est indiqué que je suis sensé retrouvé un icone impérial sur mon bureau hors il n'y en a pas. L'appareil était le dernier en magasin et était donc en présentoir les vendeurs l'ont ''préparer'' avant de me le laisser ensuite. Je voudrais savoir comment retrouver cet icone car après tout j'ai choisi cet appareil pour ses fonctions spéciale. La corbeil n'est pas non plus en forme de Death Star comme elle devrait l'être...
Merci beaucoup.
"Display driver AMD driver stopped responding and has successfully recovered"
I keep getting that message and a black screen when I'm either playing games or using Photoshop
Any suggestions?
Thanks
Hello,
I'm trying to open a game but I keep getting an error saying that I need to "turn on hardware acceleration"
I've seen a tutorial with those steps.
1. Choose Start > Control Panel.
2. Double click Personalization and select Display Settings.
3. Click Advanced Settings.
4. Click Change Settings on the Troubleshooting tab.
5. Move the Hardware Acceleration slider to Enable
My problem is with point 4. ... I can't find Troubleshooting tab.
These are the only tabs I find : Adapter, Monitor, Color Managment, Intel HD Graphics Control Panel
I have HP Notebook - 15-ay013dx
Hi
i have very annoying problem.
My graphic card is not working right. I have HP pavilion dv6 Notebook, and i lost my (ATI 6490M graphic card driver and cata. switchable program).
i tried every method.. even download and install the driver from the hp support. but when i try to install the two driver i fail.
1. when i try to install the driver that allow the switch between the two graphic cards an error pups in : (The computer does not meet the minimum requirements for installing the softwar)!!
this is the link
this link:
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55098.exe
2. When i try to install the ATI/amd driver with cata. and error pups (install fail) but the install continue ... and then the screen flashes (it's normal during vga install) but then the screen goes black and freeze.
and when i restart the computre it freezes at the loading screen (that mean's problem with graphic card) and i must restore my pc from safe mod.
This link:
http://whp-hou9.cold.extweb.hp.com/pub/softpaq/sp55001-55500/sp55092.exe
PLZ help me ..
Note: I can't use system recovery due to changing the hard drive and do not have any recovery disk/USB!
i upgraded to windows 10, and surprise surprise my touch screen is gone. no drivers, no hint of it anywhere on my pc settings, i tried finding a link on HP's website to redownload the software, no such luck, you would think for such a common problem hp and microsoft would get there act together and provide a patch. Any ideas anyone. thanks
bought a
HP Notebook - 15-ac185no (ENERGY STAR)
i cant find out anywhere how much ram it supports
nothing on web page and now way to sent an email when you click contact hp wich means hp dont care ???
