The screen is not working. It appears to be off in dim or normal lighting, and can see a faint image when in very bright light. The screen started acting up within months of purchase from Best Buy. At first it would work most of the time, and just go black when opened all the way. Best Buy was of no help. Told us it was not fixable under any warranty and was from "abuse of the machine" I know this is not the case as we have babied it.
The screen gradually got worse over the last couple years, but as long as we didn't open the lid too far it would be ok. However 3 days ago the screen quit lighting up at all, regardless of position. Since the machine is no longer under warranty, I decided to open it up and check to see if the cord to the display was seated firmly. All connections were firm, and there was no obvious (visible) damage to any internal components. I put the machine back together and it worked in one position for a few hours, before cutting off again. The bios were updated as well as the graphics drivers, however the screen still did not work.
I *think* it may be the LCD/LED backlight that is causing the problem since I can see the display in a brightly lit room/area or if i shine a flashlight on it.
Does this sound like the backlight is the problem? If not, what do you postulate is the issue?
Where can i find the replacement part?
Do I need to replace the entire screen assembly?
What would be the aproximate price for the parts?
Does it include a replacement sticker for the "speakers" on the bottom of the screen?
Is there an authorized HP repair location in the Savannah, GA area?
Thank you.