Have had my new HP Envy for 6 weeks. It has i7 6700HQ processor with 16 MB Ram and uses the Intel 530 graphics (i.e., no discrete graphics). Still receiving the "Intel Graphics stopped working and had been restarted" issue even after two online chats with HP. Appr 30 events within the 6 weeks (using it maybe 3-4 hours each day). Am now considering if I should retrurn the PC.
First chat resulted in updating driver to 10.18.15.4281 (8/31/2015), Second session tech disabled option in IE to use graphics adapter for rendering web pages. Neither have worked. HOWEVER, my gut feeling isthat this is a software driver issue between with Intel 530 graphics, 6700HQ chipset and/or Windows 10 and not a hardware issue, thus still hoping for a resolition. Appears HP techs do not know how to fix it.
SO QUESTIONS:
Is this a common issue with all HP ENVY Notebooks running W10? If not, may support returning it.
Has anyone who have experienced this issue had any luck in a solution?
Two things I would like to try are:
- Install the latest Intel Graphics 530 driver for 6th gen processors as stated on Intel side, which is 15.40.14.4352 (1/28/2016). Not sure HP install will let me do that.
- in the registry, change the graphics adapter timeout to 8 seconds. (default is 2 secs). This solution is from Microsoft.