Good afternoon everyone.
I recently bought this fantastic laptop. It came with Windows 8.1 installed and when the free upgrade to WIndows 10 came around I jumped at the chance, I had no idea that doing so could cause such problems!
Basically since installing 10 I have had what appear to be compatability issues with the graphics card drivers. When using a web browser the page intermittently stutters and there is a slight delay before the PC responds again. SOmetimes I get an error message along the lines of "the graphics display has stopped responding and was re-set" or sometimes "........ has been blocked from using the graphics hardware". This seems to happen any browser, I've tried Chrome, Internet explorer/Edge, and firefox.
Is this a known compatability issue? I have made sure all relevant software is up to date (drivers etc) but nothing seems to work.
Here is my hardware profile, I hope you guys can help. If there is no solution can I revert back to windows 8.1? (It's been more than a month since I upgraded).
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150930-1750)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY 15 Notebook PC
BIOS: F.18
Processor: AMD A10-5750M APU with Radeon(tm) HD Graphics (4 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 7386MB RAM
Page File: 3285MB used, 5253MB available
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode
Card name: AMD Radeon HD 8650G + HD 8750M Dual Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor SDI (0x990B)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_990B&SUBSYS_198A103C&REV_00
Display Memory: 6219 MB
Dedicated Memory: 2763 MB
Shared Memory: 3456 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1401 (English)
Driver Version: 15.200.1055.0
DDI Version: 11.2
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3