Product: HP 15 AB029TX
OS: Windows 10 x64 Home
RAM - 12.00GB
HDD - 1.00TB
Processor: i5 5500U
Graphics: Intel HD 5500 + Nvidia Geforce 940M
Issue Number 1:
My drivers are upto date downloaded directly from this product's page on HP website, still HP support assistant is showing drivers are out of date namely : Graphics (both), IMEI and Ethernet.
I tried updating driver via support assistant multiple times but it always fails. In the end I downloaded and installed the Drivers from HP support page for this unit, still I am getting alerts to update drivers.
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ISSUE Number 2:
While playing videos online on youtube [HTML5 not flash] the video gets green for a second and it happens almost every 10-20 minutes. Disabled hardware acceleration, still facing the problem. Also, I am not able to play games as good as it should on Nvidia geforce 940. (on performance mode, with power adapter)
I think I did a mistake buying HP switchable laptop and should've gone with Lenovo Z51 instead. This is my second HP laptop after Envy 6 1002TX (hinge problem) and still facing a lot of problems.
Heat is minimal but performance is very poor.
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ISSUE Number 3:
I most of the time keep my laptop on sleep mode, when not in use for 3-4 hours, but when I open it again, most of time I face these problems:
i. Sometimes after entering password, I press enter but nothing happens and I have no choice but to restart PC losing all my work.
ii. Sometimes the buttons becomes non-responsive I can't click anything from the password box to buttons like Wifi and Ease Of Access.
Even if I get on the system it takes about 1 minutes to work properly and in that 1 minutes it works slower than a snail. I have never seen such laptop, not even HP G4 or G6.
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ISSUE Number 4:
The left side USB 3.0 is quite funny, one of my Toshiba 3.0 External HDD doesn't works on it, when I connect it, there's a connection/disconnection loop, while all other device works properly. The same HDD works fine on the other USB 3.0 port on right side.
I tried everything like with power cord attached, changing power scheme to high performance, changing USB suspension settings but to no avail.
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ISSUE Number 5:
This one is worst of all, while playing games (on all games) sometimes the game character/object (car for instance) starts moving automatically either left or right without me pressing any key and when I tap on the right/left turn key (A or D) it stops moving automatically, the problem is not there while using any external keyboard.
ISSUE Number 6:
Tried contacting HP through chat support multiple times, they never reply. The dialog stops on "Connected. A Hp representative will be in touch...." and even after waiting for hours, no reply. Is this your service?
This laptop is not even a month old (bought on 27th Aug). I was buying Lenovo but due to budget problem I had to go with HP again and I am getting this kind of support.
Note:
1. Don't tell me to reset/refresh PC. Tried, it doesn't works.
2.Don't tell me to fall back to W8.1. If the drivers are not stable with W10 why did HP uploaded it and Why would a 2015 laptop with 5th gen processor and couldn't work with latest OS.
I have seen how lousy HP is to update drivers for the system. My previous laptop Envy 6 didn't even get W8.1