i bought this notebook for dvd play only and it doesnt play .not tech savy and not young so .i put in disc and nothing its windows 8 

New HP Pavilion laptop worked perfectly until a few weeks ago. I must have inadvertently done something, because now I cannot see emoticons that I've typed, such as smileys, etc. Others on Facebook and elsewhere report seeing them, so it is something at my end. Help please.

I have a new Pavilion (HDMI) which I am trying to connect to a (new) Dell P2314H monitor (DisplayPort). I have an adapter cable.

When I press f4 and then 'Duplicate' the monitor wakes up, displays the Dell logo, then 'Entering power save mode' and goes back to sleep. The DisplayPort option is selected on the monitor.

How can I make the monitor display correctly?

Hi,

I have the beats edition HP envy 14 200ea laptop. I have recently installed windows 10 and I can not find a working driver for the AMD Radeon HD 6630m graphics the laptop comes with. 

I have tried using AMD's catalyst control centre installer which checks what your system is running and installs the relative driver but to no avail. Catalyst control centre will not open at all.  Changing the compatibilty properties does nothig either. If i change the bios settings for the switchable graphics from fixed to dynmic the laptop seems to boot and function properly but the screen remains blank after the blue windows logo and circualr loading wheel dissapear.

As I understand, the graphics are the intergrated dynamicly switchable type which means the driver must be provided from hp specificlly for the laptop model and operating system?

If so will there ever be a driver for my laptop running windows 10 and is there any other work around?

Its very fustrating with my laptop running on the Intel HD 3000 CPU graphics. It gets unbearably hot and sounds as if it is about to take off most of the time  

Really hoping someone out there has a solution! Thanks!

I have a touchsmart laptop that is out of warranty by a year. The bezel on the monitor has cracked at the left hinge and now is flimsy and comes apart when opening or closing the lid, even thoug the laptop has been properly cared for. Is there a part that I can purchase to fix this? This seems to be a common theme with these laptops.

I have problems with the f2 and f3 keys to adjust the screen brightness , I guess it's because I do not have any video driver installed, I would like to send me one ,please help me HP

Recently i bought Hp AMD E1-2100 Notebook....

Here it is very slow in performance....When i play Video it stills again and again and runs very slow and Video result is also sooo irritating....

When i use Any App like Adobe photo shop it become very slow even take a lot time to move courser from one side to another...

Plzz recomend me Better Solution for this Problem..

Thanks

Regard:Aadi

Hello everyone

I'm seeking serious help here.

First, i got this laptop a month ago with Windows 8.1 Installed. There was no problems with it at all.

I upgraded to Windows 10 at release. It was running great with no issues at all (apart from some driver issues that was fixed with updates).

But recently My laptop doesn't go to shutdown or even wake up from sleep. It gives me a black screen infinitly.

This happened after i updated some Intel drivers.

Plus, the integrated Intel HD Graphics drivers keeps crashing often while playing some videos. It's give a message that Intel HD driver crashed and recovered successfully.

This didn't happen when i first upgraded to W10, it's appeared recently (a week). And i tried downloading the driver from HP website but it was mistakenly for HD 5500 (mine is 4400) and couldn't be installed. 

I downloaded from Intel website, but didn't fix anything. Tried Intel Update Utility, found newer drivers but didn't fix the problems too.

Upon further inspection with "powercfg /energy" command i got the following message below:

It appeared there are some problems with USB ports too.

I can provide more info if necessary.

Thank You.

Power Efficiency Diagnostics Report

Computer Name HP-Z 
Scan Time 2015-09-09T07:44:46Z 
Scan Duration 60 seconds  
System Manufacturer Hewlett-Packard 
System Product Name HP Envy 15 Notebook PC 
BIOS Date 03/18/2015 
BIOS Version F.42 
OS Build 10240 
Platform Role PlatformRoleMobile 
Plugged In true 
Process Count 124 
Thread Count 1820 
Report GUID {7fdd9bc4-18f9-4af6-9617-28ea6c458890}  

Analysis Results

Errors



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Input Device 
Host Controller ID PCI\VEN_8086&DEV_9C31 
Host Controller Location PCI bus 0, device 20, function 0 
Device ID USB\VID_09DA&PID_010B 
Port Path 2 



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Root Hub 
Host Controller ID PCI\VEN_8086&DEV_9C26 
Host Controller Location PCI bus 0, device 29, function 0 
Device ID USB\VID_8086&PID_9C26 
Port Path  



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Validity Sensors (WBF) (PID=0050) 
Host Controller ID PCI\VEN_8086&DEV_9C26 
Host Controller Location PCI bus 0, device 29, function 0 
Device ID USB\VID_138A&PID_0050 
Port Path 1,5 



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Broadcom 43142 Bluetooth 4.0 Adapter 
Host Controller ID PCI\VEN_8086&DEV_9C26 
Host Controller Location PCI bus 0, device 29, function 0 
Device ID USB\VID_0A5C&PID_216C 
Port Path 1,7 



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Generic USB Hub 
Host Controller ID PCI\VEN_8086&DEV_9C26 
Host Controller Location PCI bus 0, device 29, function 0 
Device ID USB\VID_8087&PID_8000 
Port Path 1 



CPU Utilization: Processor utilization is high


The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%) 6.23 



Platform Power Management Capabilities: PCI Express Active-State Power Management (ASPM) Disabled


PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings



Platform Timer Resolution: Platform Timer Resolution


The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units) 10007 
Maximum Timer Period (100ns units) 156250 



Platform Timer Resolution: Outstanding Timer Request


A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000 
Requesting Process ID 6708 
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Maxthon\Bin\Maxthon.exe 



Platform Timer Resolution: Outstanding Timer Request


A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000 
Requesting Process ID 8088 
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Razer\Razer Cortex\main.exe 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name Maxthon.exe 
PID 7380 
Average Utilization (%) 1.50 
 Module   Average Module Utilization (%)  
\Device\HarddiskVolume4\Program Files (x86)\Maxthon\Core\Webkit\MxWebkit.dll 0.62 
\SystemRoot\system32\ntoskrnl.exe 0.25 
\SystemRoot\System32\win32kfull.sys 0.10 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name Steam.exe 
PID 7720 
Average Utilization (%) 0.39 
 Module   Average Module Utilization (%)  
\SystemRoot\system32\ntoskrnl.exe 0.12 
\Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll 0.05 
\Device\HarddiskVolume4\Program Files (x86)\Steam\bin\vgui2_s.dll 0.03 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name main.exe 
PID 8088 
Average Utilization (%) 0.36 
 Module   Average Module Utilization (%)  
\SystemRoot\system32\ntoskrnl.exe 0.10 
\Device\HarddiskVolume4\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\a60407f3be68f78c08f92470170d47d5\WindowsBase.ni.dll 0.03 
\Device\HarddiskVolume4\Windows\assembly\NativeImages_v4.0.30319_32\PresentationCore\ffaa9902a9d7148d8350a479b37aa3c6\PresentationCore.ni.dll 0.02 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name IdleMaster.exe 
PID 4428 
Average Utilization (%) 0.34 
 Module   Average Module Utilization (%)  
\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll 0.06 
\SystemRoot\system32\ntoskrnl.exe 0.04 
\SystemRoot\System32\win32kfull.sys 0.03 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name ServiceHostApp.exe 
PID 10884 
Average Utilization (%) 0.25 
 Module   Average Module Utilization (%)  
\Device\HarddiskVolume4\Users\abdel_000\AppData\Local\Pokki\Engine\libPokki.dll 0.24 
\SystemRoot\system32\ntoskrnl.exe 0.00 
\SystemRoot\system32\hal.dll 0.00 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name System 
PID 4 
Average Utilization (%) 0.23 
 Module   Average Module Utilization (%)  
\SystemRoot\system32\ntoskrnl.exe 0.12 
\SystemRoot\system32\hal.dll 0.04 
\SystemRoot\system32\DRIVERS\bcmwl63a.sys 0.02 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name csrss.exe 
PID 676 
Average Utilization (%) 0.23 
 Module   Average Module Utilization (%)  
\SystemRoot\System32\win32kfull.sys 0.13 
\SystemRoot\system32\ntoskrnl.exe 0.07 
\SystemRoot\System32\win32kbase.sys 0.00 

Information



Platform Timer Resolution:Timer Request Stack


The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000 
Requesting Process ID 6708 
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Maxthon\Bin\Maxthon.exe 
 Calling Module Stack  \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 
 \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll 
 \Device\HarddiskVolume4\Windows\SysWOW64\winmm.dll 
 \Device\HarddiskVolume4\Program Files (x86)\Maxthon\Addons\Misc\MxAddonMisc.dll 
 \Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9158_none_5091b51ebcb97cdc\msvcr90.dll 
 \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll 
 \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 



Platform Timer Resolution:Timer Request Stack


The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000 
Requesting Process ID 8088 
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Razer\Razer Cortex\main.exe 
 Calling Module Stack  \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 
 \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll 
 \Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll 
 \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll 
 \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 



Power Policy:Active Power Plan


The current power plan in use

 Plan Name  OEM Balanced  
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e} 



Power Policy: Power Plan Personality (On Battery)


The personality of the current power plan when the system is on battery power.

Personality Balanced  



Power Policy:Video Quality (On Battery)


Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Balance Video Quality and Power Savings  



Power Policy: Power Plan Personality (Plugged In)


The personality of the current power plan when the system is plugged in.

Personality Balanced  



Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)


The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



Power Policy:Video quality (Plugged In)


Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Optimize for Video Quality  



System Availability Requests:Analysis Success


Analysis was successful. No energy efficiency problems were found. No information was returned.



Battery:Battery Information



Battery ID Hewlett-PackardPrimary 
Manufacturer Hewlett-Packard 
Serial Number  
Chemistry LION 
Long Term 1 
Sealed 0 
Design Capacity 45120 
Last Full Charge 45120 



Platform Power Management Capabilitiesupported Sleep States


Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported false 
S2 Sleep Supported false 
S3 Sleep Supported true 
S4 Sleep Supported true 



Platform Power Management Capabilities:Connected Standby Support


Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported false 



Platform Power Management Capabilities:Adaptive Display Brightness is supported.


This computer enables Windows to automatically control the brightness of the integrated display.



Platform Power Management Capabilities: Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 0 
Idle State Count 3 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2601 
Maximum Performance Percentage 100 
Lowest Performance Percentage 28 
Lowest Throttle Percentage 3 
Performance Controls Type ACPI Performance (P) / Throttle (T) States 



Platform Power Management Capabilities: Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 1 
Idle State Count 3 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2601 
Maximum Performance Percentage 100 
Lowest Performance Percentage 28 
Lowest Throttle Percentage 3 
Performance Controls Type ACPI Performance (P) / Throttle (T) States 



Platform Power Management Capabilities: Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 2 
Idle State Count 3 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2601 
Maximum Performance Percentage 100 
Lowest Performance Percentage 28 
Lowest Throttle Percentage 3 
Performance Controls Type ACPI Performance (P) / Throttle (T) States 



Platform Power Management Capabilities: Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 3 
Idle State Count 3 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2601 
Maximum Performance Percentage 100 
Lowest Performance Percentage 28 
Lowest Throttle Percentage 3 
Performance Controls Type ACPI Performance (P) / Throttle (T) States 



Device Drivers:Analysis Success


Analysis was successful. No energy efficiency problems were found. No information was returned.

My laptop is Pavilion entertainment system, dv7  model

When switching my laptop on the power is getting through but it is not booting up and the screen remain black. I have triedremoving battery and hold get the power button whilst removed from the power supply then, reconnecting power supply only and switching on but it has had no effect. The flashing LED are present but I have counted these and there is no sequence at all just continuous, even after 15 minutes the power supply stays on and the flashing continues.

Request for urgent reply as I have job applications saved that need to be sent in today! I know alway back up!

My laptop's display turned red or simply it displays multi colour which doesn't look good. What can I do to fix this problem? Should I have to replace this display? If you want to know how it happened then even I don't know. This morning I opened my laptop and found this problems.

Hello, ever since I upgraded my HP Probook 470G2 (r5 m255 i5 4210U) to Windows 10 I have been getting an error every time I put my computer to sleep or try to launch a graphics program with the integrated graphics (HD 4400). The error is:
VIDEO_TDR_FAILURE (igdkmd64.sys). This indicates there is a problem in Intel HD Graphics driver. I have reinstalled every graphics driver with the one for my laptop from your site (http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6943843&lang=en&cc=us) for Windows 10 64 bit. I still get the same error sometimes when BSOD happens. Furthermore, my laptop would sometimes when watching films on it, go blank and reappear with a notification popping up saying: Intel HD Graphics driver (win 8.1) has failed and successfully recovered.
To sum up:
-tried reinstalling all the drivers
-every driver I have installed is from HP Support site from my laptop

-still getting errors and BSODs

I would like to upgrade my Envy Touch 15-j053cl from a 15.6-inch HD BrightView LED-backlit touchscreen display (1366x768) to a Full HD 1920x1080, IPS display. Is this possible and what is the part number?

Thanks for your answers.

my laptop go suddenly in sleep mode

The system has two graphical units:

Intel HD graphics 4600

nVidia Quadro K1100K

I am not able to rotate the screen from landscape mode to portrait mode (or rotate at all), both the build in screen and external monitor (I have tried two different monitors) using the normal hotkeys (Ctrl+Alt arrows). I have also tried the Intel HD grafics controlpanel, here the option is greyed out:

display -> screen resolution -> advanced settings  (Intel HD grafics controlpanel - tab)

Lastly using the nView desktop manager (nVidia) by creating a hotkey using the the Hotkeys Manager did not work either, I only sometimes see a short flick and then nothing happens.

I really hope there is a solution to this short-coming...

Earlier a guy from Microsoft support did a remote access thing on my laptop and he reinstalled the graphics driver on my laptop but now I can't find that driver in the Device Manager, and when I look for the driver on the HP website it says there aren't any drivers availabe for my laptop. Can anybody help?

 I have just bought a laptop and there seems to be no adjustment controls for screen contrast. I can adjust brightness only both in the keyboard buttons, as well as in the display color and brightness calibration settings. Please, let me know how I can adjust contrast, as it is fundamental to my work in photography.

Regards,

Hello, I have the same problem with win8.1's last update. My pilots are up to date, and i don't know what to do. I have been using this PC for more than two years without any problem, and I'd be happy to keep it working properly. 

Hi, I am having trouble with my laptop. When I turn it on the screen is blue and it says 'shutting down", this has been going on for days. I press esx and ctrl + Alt + del and nothing happens. Justi wondering what to do? 

Thanks

On an HP Envy 17, using Windows 10 and IE 11.

From time to time I wish to change the screen size from (almost) full screen to a few centimeters smaller. I can do this by dragging the top, bottom, left or right side of the screen to the size i want. NB I am not using the maximum button.

When using IE or Google the screen size can be made smaller or larger, but after exiting, the next time I use IE or Google the screen is allways back to almost full screen size.

If I use Chrome, changing screen size remains as set until screen size is changed again by dragging the edges.

Thanks for any advice given.

I own several HP Beats version laptops (purchased a couple years ago) and I can now only set the display settings to a max of 1366x768 after the upgrade to windos 10.  I was not able to find any new drivers that address the issue.  In windows 7 I was able to set the display to 1920x1080

I would rather not downgrade back to 7 (to get the better settings) but I do need the 1920x1080 settings in order to use certain corpoate software and see all of the data

Thank you for any help