Hello,
I have been having problems with getting nothing but a black screen for about a year now. The laptop is able to boot up and I run it on an external monitor. The backlit screen comes up once in a while, but I am never able to see the laptop as a laptop, only as a desktop.
The problem actually went away for about a month, then one big Windows update came on May 29, 2015, and the black screen has been there since.
I have read all the other procedures to remove battery, plug in cable, hold power key, and so on and so forth.
Nothing has worked, and this is frustrating due to the fact this laptop is only 2 years old and have only had a working screen for one year.
Any suggestion for a solution would be much appreciated. If I can get this laptop running again, my trust with HP will be regained for my next computer.
My laptop is a HP Envy dv7-7240us
Thank you