Hello,
Ever since I enrolled my HP 2000 2d24DX notebook for windows 10 upgrade, it's screen display stopped working.
I now see it either as Blank or Vertical Lines and cannot work on it without connecting an external Dell Monitor.
I have since received the Windows 10 upgrade and the OS was successfully installed. I was hoping the new operating system's display drivers will fix the issue but it has NOT.
Since then, i have upgraded the HP Support utility, looked for HP updates, Installed whatever was suggested, looked for Windows updates which there are none. I also got it to check if there was a problem with the display drivers and it said I had the most current drivers.
Have been tried to do the BIOS reset to factory settings but so far with no success.
Any suggestions on how I can get this issue fixed? Since I have to use the notebook with an external monitor, the notebook has become as good as a desktop.
Thanks and regards,
Atul