Hi, a mate gave me his laptop (hp pavilion dv6355ea) to have a look at. He said it was knackered and would not not boot into windows. When it was running, he said it kept asking for a display driver, then one day he put it on and the was nothing, just a black screen. I took it from him and tried repeatedly to use the recovery option from the HP recovery partition but to no avail. I then after some time managed to get the F8 menu up and got into safe mode, I ran a couple of programs (ccleaner & malwarebytes) to see what malware etc was in it. After deleting what was found, I then restarted the pc and again it would not boot in windows, just the black screen again. After several attempts I managed this time to go into the BIOS and set the boot order as I wanted to reinstall windows vista for him.
After the installation of vista, which all went well. I went to the HP website and downloaded all the drivers for the dv6355ea laptop. I installed them all (restating when asked) that cleared all the exclamation marks up in the device manager (it was running like a new pc). I then connected to my own internet connection, did a full HP update follow by a full Window update. Restarted the machine a couple of times just to make sure all was ok, and it was. I then began replacing the backup of his personal stuff ie his photos, music, and a few movies.
This is where the trouble started, all the movies were in folders apart from one a Barney avi / xvid (approx 650mb). I wanted to see the picture quality of it, a few seconds after double clicking it, the screen gave 5 or 6 quick flashes of a BSOD then rebooted to a whitish/ grey screen, not the normal black. I am unsure of what happened since I had it all running fine.
Now when the laptop is powered on, I am confronted with this whitish / greyish screen. None of the usual buttons are working ie F2, Del, F5, F8, F10 or F11 (Recovery for HP). I have tried swapping the ram about, then tried one stick then the other. I even tried the ram from another HP laptop. I then removed the hard drive for another, still would not post/ boot. So that leaves me to think either the screen or the graphics chip, I'd go for the latter myself. Also whilst working on the laptop it very hot, I have given you as much information as I can on the laptop.
Yours Sincerely
