Before we start to solve and/or discuss my issue, let me tell you first that my English isn't not very good, so forgive me for any misunderstanding or impolite in words and sentences.
okay, let's head to the main object.
I'm using an Elitebook 8560W Mobile Workstation which purchased about 2~3 years ago. It works very well until 7 days ago.
Informations of my PC:
1. Serial Number:[Moderator Edited Serial Number
2. Product Number: SN717UP
3. Contact number: [Moderator edited phone]
4. Alternate contact number: [Moderator edited phone]
5. Best time to contact you: Anytime
6. Country you are currently located: VN:Vietman
7. Email [Moderator edited email]
8. Operating system: Windows 7 x64 Professional (I tried to reinstall many versions of Windows: 32bit, 64bit, 7 Pro, 7 Ultimate, 8, 8.1...etc but nothing changed)
Now, I am having a problem with the display driver on my computer that causes it to freeze up, the screen goes flash, and then an error message appears telling me "Display driver NVIDIA driver stopped responding and has successfully recovered."
my HP 8560W is using a NVIDIA Quadro 1000M GPU
I'm a 2D Graphic designer. I works daily with Adobe Photoshop, Adobe Illustrator and CorelDraw, and sometimes play some light game. Everything are O.K untill 1 week ago. My works and games are respond normally, but when I'm using nothing which needs graphic performance (stuck at Windows desktop, web surf...etc...) , it give me a error after a screen flash.
through 7 days recently, I did many things: re-install the Operating System, change between some versions: Windows 7 Pro, Ultimate, Windows 8, tried many version of the graphic drivers (on both NVIDIA homepage and HP homepage) , but problem still exists.
i did many search and research through Internet: I see that many people got a face-off with this issue. Someone got it repaired after a re-install, someone doesn't, someone needed to change their graphic card
you can ask your technical team, I mean it's a very-big problem: both NVIDIA and AMD confirmed that they still don't know what exactly make this issue happen, and if it happen to anyone, it's not lucky with them, in almost case they'll have to call warranty service of change the graphic card, sometimes change the whole computer
I'm a graphic designer, i'm using graphic software everyday and this issue made my job not done well. I'm so angry.
I'm very busy, so I give these information above to you, hope that you can report it to your technical support team to give me any way to fix it, or did a warranty or change my laptop to another one, or at least give my a new same graphic card ( as I known, this HP 8560W laptop have a replacable graphic processing unit).
you have to keep it in-time, because my device's warranty is going to an end (15/5/2015) - as you can check it through my part/serial number
I chat with your technical supporter last evening but he/she sent me a driver of an AMD product, instead of NVIDIA ???
I have to repeat that I tried re-install OSes and drivers with many different mixs of them but issue still exists.
After a long search&research over Internet, include this HP support forum, I saw many people and many reports of this issue, and HP (maybe both NVIDIA and AMD, too) still don't have any perfect solution for this issue. All you done is just ask us (your customers) to update BIOS, reinstall OS & drivers, change the TDR Time Delay value in registry... I tried all but I got no luck... I mean, there's nothing you can help until someone sent their PC to the HP warranty service, or to change to the new PC, something like this link: http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/Display-driver-stopped-responding-and-has-recovered/td-p/447259
So, in this case, I live in Vietnam and I can't bring my PC to U.S to receive your best support, and my warranty is come to an end. I need your answer about my issue, is there anything you can do for me ? Like fix this problem, or change my PC to another one, because many people can't do anything when they face this issue. If not, I'm so dissappointed of HP's support, even if I love Elitebook very much, but my next PC will not be HP's anymore.
Thanks in advance!
btw, here's my GPU's hardware IDs