Hello guys, I bought my HP 14-r000ne Notebook about two weeks back, and since day 1 when I was configuring i ran into a problem. I have set that the display to turn off after 10 minutes, and when it does and I try to turn it on again by moving the mouse or hitting the keyboard keys nothing works and the screen keeps blank while i can see the lights on the keyboard and the hard disk light are on. the only way to turn it on again is by having it goes to sleep mode then it would work.
Same thing happens if i turn it off (as in windows 8, the laptop doesnt completely turns off, when I try to put it back on, it starts but also the screen remains blank), the only solution here is to keep pressing the power button so it goes to a complete shutdown, or changing the power option and uncheck the fast turn on option.
What I did then, is I have gone to the advance troubleshooting and made a system refresh, where things worked fine for about two weeks, until today the problem started again exactly like before.
Any suggestions on what to do?
thank you