Hi
I have a problem and would appreciate any help.
I recently updated my HP DV7 3030EW , Windows 10 64-bit and upon completion of upgrading from Windows 7 to Windows 10 suddenly neither of my shift keys are working.
I have plugged in an external keyboard and the functions work fine as does it using the virtual keyboard.
Caps lock works fine but it does not allow me to use the uppercase special symbols such those using shift+1 through = and the others. But that is normal I believe, as the caps lock does not allow me to use special characters using virtual keyboard either.
I have tried the various suggestions made by others in posts/replis, such as trying an external keyboard, turning off 'sticky keys' , changing region and language settings, uninstalling all keyboard drivers restarting and reinstalling new ones.
I have even fully upgraded Windows 10 and reset the BIOS to default status.
Now I am completely stuck as where to go further. Please advise.
Thank you in advance.
Sincerely
Joe