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Notebook Video, Display and Touch topics

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  • 08/19/18--04:59: HID touch screen
  • i have been trying to find and Download the touch screen driver for probook 450 G2 and i can´t find it who knows where to find it??


    0 0

    I've read through some previous posts on this issue that directed the poster to the compatibility page, however I did not see the Elite x2 listed as one of the PC options. This is a work computer that I was issued and the stylus that came with it was gone. I searched around and found somewhere that the Active Stylus was compatible with my device. I do have it connected correctly but it will not write. I'm guessing it's not really compatible. Which stylus should I get to be able to write on my Elite x2. Thanks!


    0 0

    I'm considering a new or refurbished HP laptop computer. However, I'm confused by the term "DisplayPort". Does HP's "DisplayPort" support HDMI connectivity? If so, does HDMI connectivity require a special adapter or cable?


    0 0

    Hi, I recently bought a HP Spectre x360 and the laptop's working great! The pen's controls were a bit confusing to begin with but I eventually got around its quirks and am getting the hang of using it. 


    Everything's going well, except I'm wondering if there's some way to turn off my pen to conserve battery.

    Unlike maybe the tilt pen, my pen only has two circular buttons and does not have a light next to the clip to indicate whether it's on or an 'eraser' button at the back of the pen. for reference, this is what it looks like: https://www.ebay.com.sg/itm/HP-Stylus-Active-Pen-for-HP-Spectre-x360-HP-original-pen/123292726780?hash=item1cb4d1b5fc:g:-~AAAOSwyD9bZw21

     

    When I first turned on the pen, I didn't even press either of the two buttons; I simply inserted the battery and it turned on itself. Is there any smarter way to turn it off other than removing the battery? Some threads have said that the pen turns itself off after not coming into pressure contact with anything after 1min but I'm not sure how to test whether that's true or not. 


    0 0

    I recently had to recover my laptop because the USB ports were not working properly. I traced the root cause to a Windows update.  I've recovered my laptop following instructions found via the HP Support website. However, I no longer have sound and my video is choppy or doesn't function at all. Both of these items were working properly before I recovered the laptop.

     

    My focus today is to fix my video issues, which I believe may also be related to the lack of sound. I've applied several HP fixes but it seems the problem is getting worse. HP support is not willing to assist; hence, my note to the Forum. I haven't completely installed all my personal software because I'm afraid I'll have to recover the system again to fix this problem. I might add this laptop is only 10 months old. 


    0 0
  • 08/19/18--15:51: using proper port
  • How do I properly connect my computer to my Sharp Aquos tv.  I do not have a HDMI port, and my USB port will connect, but that doesn't work.  


    0 0

    please can you upload the driver or a link to download it. i have envyx360 15m with Ryzen 7 2700u vga 10 and the colored swaped and it slow in gaming 


    0 0

    Display Driver Problem.jpghi


    0 0

    I tried to connect a 3rd party's USB Type-C dock which include 3 USB-A, HDMI and Ethernet port with USB PD support.  The USB PD and 3USB-A ports are working.  However, the system failed to enable HDMI support with a warning message that DisplayPort incompatible detected.

     

    As I know, the USB Type-C dock, I got, works good with my Samsung phone to provide HDMI output.  I assume this should be a compatible issue between the dock and the Spectre X360.

     

    Please let me know what kind of USB Type-C dock(Thunderbolt 3 based, or USB 3.1 based?) would be compatible with the Spectre X360.  If there's a way to fix or work around the issue I got, please also advice me and thanks in advance.


    0 0
  • 08/20/18--02:13: Hp spectre service
  •                                                                      HP SPECTRE ac059tu
                                                                         SL NO-5CD7495T8P
                                                                    Laptop Issue (CASE ID 5017045395)
                                                                        
                                                                        
    Nilasish Halder <nilasishhalder@gmail.com>
        
    Jul 11
        
    to dion, in.ced, consumersuppor., hpservicesuppo., er.tamoghna, Gaurav, Bhupesh, GWL
    Dear Sir ,

    Myself Nilasish Halder a customer of your company since long years .But  today  i  feel really  very  disappointed with your  customer  service.I  have bought  a laptop cost of more that  1.5L but  i  am not  getting  the proper service as you  have promised to  give at  the time buying  the laptop.

    Firstly , i  am mentioning  my  problems which  are recently  occurred on my  laptop.

    1.Laptop  having  heating  issues.
    2.Performance not  so  good as your  company  claimed.
    3.Laptop  having  lagging  issue.
    4.Lastly it  has hanging issue.

    Now, my  problem is recently  i  have found a blur mark on my  laptop screen and when i  have communicated with  your  customer  service which  has taken a very  long  time to  be connect and also  they  are  not  able to  provide proper solution.

    While communicating  with  one of  your  customer  executive told me that  i  have used my  laptop  roughly that is  why  this  issue occurred .Do  you think  when person buy  such  a precious laptop  he /she can use the laptop  roughly.It  seems they  are not  much  more concerned about  my  issues.

    Whenever  i  face any  issue i  used to  connect  your  customer  executive it  took long  time to  answer  and they  took a week to  provide proper solution  .Do you  really  feel that  this  is  justified to  your  customer.

    Sir , I  am facing issues since long  back  and i  urged for a proper solution. I  think  you  can get  my  logs about  my  usage from your  database . Please take care my  case properly  and i  want  to  replace it on immediate basis.

    Please  look into  this  matter  closely  .

    Hoping  for the best.

    Thanking  you,

    Good Night.





    Thanks and Regards



    HP Service Support <hpservicesupport@hp.com>
        
    Jul 12
        
    to me

    *****DEAR CUSTOMER, WHILE RESPONDING TO THIS EMAIL, KINDLY CLICK ON "REPLY ALL". ALSO, PLEASE DO NOT MAKE ANY CHANGES TO THE CONTENT OF THE SUBJECT. IT WILL ENSURE FASTER RESPONSE*****
     
    Dear Mr. Halder,

     Good Evening!
     
    At the outset let me introduce myself, my name is Dipika and I am Customer Relations Case Manager for the complaint raised for your HP unit.
     
    We sincerely regret for any inconvenience caused to you. We acknowledged your complaint and we assure you that we will provide you the best possible resolution on the concerns raised. We wish to address your needs and provide the best solution available to resolve your issue as per warranty obligation.
     
    To discuss on this I have been trying calling you on provided mobile number. However, I was unable to reach you. Request you to share convenient date & time so that we can discuss on this case further or alternatively you can reach me on below mentioned contact number.
     
    I would appreciate a reply at your earliest convenience. Thank you.
     
    For any feedback, please write to my manager Arijit Kundu.

    Email id hp-india_manager_relations@hp.com

     Warm Regards,

    Dipika

    Case Manager
    India Customer Relations
    PPS CSS, Asia Pacific & Japan
      Telephone No: 18002006297-ext(100620)
    HP PPS Service India Pvt. Ltd
    Salarpuria GR Tech Park, Akash Block | Khatha No.69/3 Whitefield Road | Bangalore – 560066 | Karnataka India
    Working Hours – (Monday To Friday, 9:00AM To 6:00PM)
     
    Disclaimer :

    This e-mail, and any files transmitted with it are "HP Confidential" and intended solely for the use of the individual or

    entity to whom they are addressed. If you have received this e-mail in error, please discard the message and notify me

    directly. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted,

    corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability

    for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.


    Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Please review the HP Support Disclaimer in your own language / ????: http://www.hp.com/support/emaildisclaimers


    to hp-india_manag., HP
    Dear  Dipika
    Share date-13-07-2018
    time-12.50pm to 01.30pm
    Mobile No-9836317989/9903833313


    On Thu, Jul 12, 2018 at 8:24 PM, Nilasish Halder <nilasishhalder@gmail.com> wrote:

        Dear  Dipika

        Share date-13-07-2018
        time-12.50pm to 01.30pm


        Thanks and Regards



    Nilasish Halder <nilasishhalder@gmail.com>
        
    Jul 13
        
    to dion, in.ced, consumersuppor., HP, hp-india_manag.
    Dear Sir ,

    Myself Nilasish Halder a customer of your company since long years .But  today  i  feel really  very  disappointed with your  customer  service.I  have bought  a laptop cost of more that  1.5L but  i  am not  getting  the proper service as you  have promised to  give at  the time buying  the laptop.

    Firstly , i  am mentioning  my  problems which  are recently  occurred on my  laptop.

    1.Laptop  having  heating  issues.
    2.Performance not  so  good as your  company  claimed.
    3.Laptop  having  lagging  issue.
    4.Lastly it  has hanging issue.

    Now, my  problem is recently  i  have found a blur mark on my  laptop screen and when i  have communicated with  your  customer  service which  has taken a very  long  time to  be connect and also  they  are  not  able to  provide proper solution.

    While communicating  with  one of  your  customer  executive told me that  i  have used my  laptop  roughly that is  why  this  issue occurred .Do  you think  when person buy  such  a precious laptop  he /she can use the laptop  roughly.It  seems they  are not  much  more concerned about  my  issues.

    Whenever  i  face any  issue i  used to  connect  your  customer  executive it  took long  time to  answer  and they  took a week to  provide proper solution  .Do you  really  feel that  this  is  justified to  your  customer.

    Sir , I  am facing issues since long  back  and i  urged for a proper solution. I  think  you  can get  my  logs about  my  usage from your  database . Please take care my  case properly  and i  want  to  replace it on immediate basis.

    Please  look into  this  matter  closely  .

    Hoping  for the best.


    Nilasish Halder <nilasishhalder@gmail.com>
        
    AttachmentsJul 16
        
    to HP, hp-india_manag.
                                                                            please ignore previous mail.              

    Dear Dipika ,

    Myself Nilasish Halder a customer of your company since long years .But  last 1 month   I  feel really  very  disappointed with your  customer  service.I  have bought  a laptop cost of more that  1.5L but  i  am not  getting  the proper service as you  have promised to  give at  the time buying  the laptop.

    ============================================HP REPLY===============================================

     *****DEAR CUSTOMER, WHILE RESPONDING TO THIS EMAIL, KINDLY CLICK ON "REPLY ALL". ALSO, PLEASE DO NOT MAKE ANY CHANGES TO THE CONTENT OF THE SUBJECT. IT WILL ENSURE FASTER RESPONSE*****

     

    Dear Mr. Halder,

     Good Evening!
     
    We have received your email along with the snapshots of S/N of the unit and reviewing your case in Management now. Please bear with us for some time, we will get back to you soon and share our final stand with you regarding this case.

     Thank you for your patience and co-operation with us.

     
    For any feedback, please write to my manager Arijit Kundu.

    Email id hp-india_manager_relations@hp.com
     Warm Regards,

    Dipika

    Case Manager

    India Customer Relations

    PPS CSS, Asia Pacific & Japan
     
    Telephone No: 18002006297-ext(100620)

    HP PPS Service India Pvt. Ltd

    Salarpuria GR Tech Park, Akash Block | Khatha No.69/3 Whitefield Road | Bangalore – 560066 | Karnataka India

    Working Hours – (Monday To Friday, 9:00AM To 6:00PM)



    Nilasish Halder <nilasishhalder@gmail.com>
        
    Jul 18
        
    to dion, in.ced, consumersuppor., hp-india_manag., HP
    Hi  Sir,

    Thanks for  your  feedback. But  tell me one thing  when i  am telling  that  such  incident  not  happened with  me then why  you  are arguing ..

    Please extend your  support  for  replacement  of  the product.

    This  type of issue just  not  occurred only  because of  unintentional damage .It  could be related with  hardware defects also .

    If  you  are not understanding  the problem then sent  a representative and ask  to  check  . Each  and every  time if you  are  telling  that  you are giving  the service on charging basis then why  you are claiming that  free service and free replacement before buying  the product.

    I  want  to  replace the product  as soon as possible.If  is not  possible then i  have to  involve legal experts.

    This  is  really frustrating guys. I  am spend my  1.5L bucks for  buying this product .That  may  be peanuts for  you . But  it  really  matters to  me .


    Again , Hoping  for  the best.


    HP Service Support
        
    Jul 23
        
    to me

     *****DEAR CUSTOMER, WHILE RESPONDING TO THIS EMAIL, KINDLY CLICK ON "REPLY ALL". ALSO, PLEASE DO NOT MAKE ANY CHANGES TO THE CONTENT OF THE SUBJECT. IT WILL ENSURE FASTER RESPONSE*****

    Dear Mr. Halder,

    Good Evening!

    We are awaiting for the diagnosis report from service center. Once we will receive the same, will elevate your case to our higher technical team regarding all of your concerns and get back to you.


    Thank you for your co-operation with us.
     
    For any feedback, please write to my manager Arijit Kundu.

    Email id hp-india_manager_relations@hp.com

    Warm Regards,
    Dipika
    Case Manager
    India Customer Relations

    PPS CSS, Asia Pacific & Japan

    Telephone No: 18002006297-ext(100620)

    HP PPS Service India Pvt. Ltd

    Salarpuria GR Tech Park, Akash Block | Khatha No.69/3 Whitefield Road | Bangalore – 560066 | Karnataka India

    Working Hours – (Monday To Friday, 9:00AM To 6:00PM)


    HP Service Support
        
    Jul 27
        
    to me

    *****DEAR CUSTOMER, WHILE RESPONDING TO THIS EMAIL, KINDLY CLICK ON "REPLY ALL". ALSO, PLEASE DO NOT MAKE ANY CHANGES TO THE CONTENT OF THE SUBJECT. IT WILL ENSURE FASTER RESPONSE*****


    Dear Mr. Halder,


    Good Evening!


    We are awaiting for the final diagnosis report from service center. Once we will receive the same, will elevate your case to our higher technical team regarding all of your concerns and get back to you.


    Thank you for your co-operation with us.

    For any feedback, please write to my manager Arijit Kundu.

    Email id hp-india_manager_relations@hp.com

    Warm Regards,

    Dipika

    Case Manager

    India Customer Relations

    PPS CSS, Asia Pacific & Japan

    Telephone No: 18002006297-ext(100620)

    HP PPS Service India Pvt. Ltd

    Salarpuria GR Tech Park, Akash Block | Khatha No.69/3 Whitefield Road | Bangalore – 560066 | Karnataka India

    Working Hours – (Monday To Friday, 9:00AM To 6:00PM)



    Nilasish Halder <nilasishhalder@gmail.com>
        
    Jul 24
        
    to dion, external.ceo-c.
    Hi Team ,

    Today one representative visited my location to check the laptop issue.Hope he has already  communicated what  issue he has faced during  working  on my  laptop.Still I am going  to tell you  what are issue detected in my laptop.

    1.Heating  problem:-It is creating  a huge heat almost 50 deg centigrade (Snap has been captured by  your  representative)

    2.Hanging issue:-After opening  my  laptop it  is hanged multiple times which not  be recommended at all and specially being  a customer  i  am not accepted.

    These two  are the major  issues.Now urging  you  as well as your  team to change this laptop as soonest possible time as i  am not  able to  work properly  with  this product and it is causing  a huge loss on my work as well as my business.

    The defect is detected with  this  model number .

    I will appreciate your  feedback on this. But  this time i  want a positive feedback. Don't tell me that the heat  is generating  as i am not working in a air conditioning room :) . Jokes apart i  am seriously waiting for your response and being  a customer  i  don't want  to lose the relation that  we have with  your company since long back.


    Thanking  you ,

    Hoping  for  the best.
    CASE ID 5017045395 - DIPIKA CRM:0008882000860
    Nilasish Halder <nilasishhalder@gmail.com>
        
    Jul 13 (11 days ago)
            
    to dion, in.ced, consumersuppor., HP, hp-india_manag.
    Dear Sir ,

    Myself Nilasish Halder a customer of your company since long years .But  today  i  feel really  very  disappointed with your  customer  service.I  have bought  a laptop cost of more that  1.5L but  i  am not  getting  the proper service as you  have promised to  give at  the time buying  the laptop.

    Firstly , i  am mentioning  my  problems which  are recently  occurred on my  laptop.

    1.Laptop  having  heating  issues.
    2.Performance not  so  good as your  company  claimed.
    3.Laptop  having  lagging  issue.
    4.Lastly it  has hanging issue.

    Now, my  problem is recently  i  have found a blur mark on my  laptop screen and when i  have communicated with  your  customer  service which  has taken a very  long  time to  be connect and also  they  are  not  able to  provide proper solution.

    While communicating  with  one of  your  customer  executive told me that  i  have used my  laptop  roughly that is  why  this  issue occurred .Do  you think  when person buy  such  a precious laptop  he /she can use the laptop  roughly.It  seems they  are not  much  more concerned about  my  issues.

    Whenever  i  face any  issue i  used to  connect  your  customer  executive it  took long  time to  answer  and they  took a week to  provide proper solution  .Do you  really  feel that  this  is  justified to  your  customer.

    Sir , I  am facing issues since long  back  and i  urged for a proper solution. I  think  you  can get  my  logs about  my  usage from your  database . Please take care my  case properly  and i  want  to  replace it on immediate basis.

    Please  look into  this  matter  closely  .

    Hoping  for the best.

    Thanking  you,


    Nilasish Halder <nilasishhalder@gmail.com>
        
    AttachmentsJul 25
        
    to dion, external.ceo-c.
    Dear Dion,

    23-07-2018 one representative visited my location to check the laptop issue.Hope he has already  communicated what  issue he has faced during  working  on my  laptop.Still I am going  to tell you  what are issue detected in my laptop.

    1.Heating  problem:-It is creating  a huge heat almost 50 deg centigrade (Snap has been captured by  your  representative)

    2.Hanging issue:-After opening  my  laptop it  is hanged multiple times which not  be recommended at all and specially being  a customer  i  am not accepted.

    These two  are the major  issues.Now urging  you  as well as your  team to change this laptop as soonest possible time as i  am not  able to  work properly  with  this product and it is causing  a huge loss on my work as well as my business.

    The defect is detected with  this  model number .

    I will appreciate your  feedback on this. But  this time i  want a positive feedback. Don't tell me that the heat  is generating  as i am not working in a air conditioning room :) . Jokes apart i  am seriously waiting for your response and being  a customer  i  don't want  to lose the relation that  we have with  your company since long back.

    Thanking  you ,

    Hoping  for  the best.
    CASE ID 5017045395 - DIPIKA CRM:0008882000860

    Thanks and Regards


    Nilasish Halder <nilasishhalder@gmail.com>
        
    AttachmentsJul 31
        
    to dion, external.ceo-c.
    Hello Sir,

    I am really very sorry to disturb you again as i am not getting proper solution about my laptop issue.

    I sending request repetitively but i think your team is least bothered about my issue.Sir can i expect a proper solution regarding the issue.This issue has been highlighted to you as well as your team last couple of weeks very well and hope that they are well conversant with my issues.But I think you and your team least bothered about my issue.Do you know due to this issue  i am even not able to work properly thus it causes a massive impact on my customers also.

    Sir my heartiest request to you as well as your team to treat this issue on priority basis.When ever i write a mail you directly forward the mail to your teams and what happened there is no progress and eventually the outcome became 'zero'. Do you think that it is actually i deserve?

    Sir i spent my 1.5 lakh to buy this laptop from your company that is just because your reputation even i can also buy it from other company . But i think i made a wrong decision.

    Your team is saying that they want to format the whole laptop where format has been done multiple times but still we didn't get any proper solution and same issue (hanging and temperature ) is still persists.Also there are a number of problems still there in my laptop and that has been already escalated to your team as well.It is also not possible to extract gbs of data each and every time to format my laptop because it is a time taking job as well.

    Sir now i am really wanting a proper way out from this issue either you back my whole amount which i have spent to buy this laptop or to change the laptop.

    This is really very much irritating each and every day  took the follow up to relove my issue and your team is providing unlegitimate solutions.Your team is just wasting their time as well as my time.

    Do you think if i escalated the issue in the social media it will bring very good reputation to your company..

    And one more thing please don't forward this mail to your team and ask them to check this issue. Because at the end it will bring the same result and that i don't want.

    I hope you understand my problem and hoping for the best.I beg sorry in case it hurts you at any point.

    Thanks


    Thanks and Regards

    Nilasish Halder
    Mob :  9903833313
               9836317989
    3 Attachments


    Veera Raghava, Nirmala
        
    Aug 1
        
    to me

    Dear Mr. Nilashish,
     Good day!

     This is further to our telephonic conversation, I appreciate you taking the time and giving us a detailed summary of your service experience.

    As discussed now, please share the purchase bill,we shall investigate the complete details and revert with the best possible solution available at the earliest.

     Should you need any further information please feel free to write back, we would be more than glad to assist you.

     Assuring the best possible support at all times.

    Warm Regards,

    VNirmala.

     Begin forwarded message:

        From: Nilasish Halder <nilasishhalder@gmail.com>
        Date: July 30, 2018 at 9:56:54 PM PDT
        To: dion@hp.com, external.ceo-communications@hp.com
        Subject: Laptop Issue (CASE ID 5017045395)

        cid:image001.jpg@01D42998.DD9B5760

    Nilasish Halder <nilasishhalder@gmail.com>
        
    Aug 6 (10 days ago)
        
    to Veera
    Dear Nirmala,

    Please update as soon as possible.


    Nilasish Halder <nilasishhalder@gmail.com>
        
    Aug 7 (9 days ago)
        
    to dion, external.ceo-c.
    Hello Sir ,

    Unfortunately  again I  am writing this mail to you  as still I am not  able to  get  any  proper ,  better no solutions from your  team and i  am still waiting  for for the same.

    Its been long time the issue has been raised to  your team .

    Sir , can you  please help  me to  sort  out  these issue as soonest  possible time as i  am also having  my own business and which  is  very  much  impacted due to  this.

    Can you please  tell me what  processes are going  on or  you are not  interested with  my issue any  more that is not  clear  to  me .

    Now , your spoke person has been changed but eventually things remain same .

    Neither your  team contacted me properly  nor  they  give proper solution.


    Thanks ,


    Nilasish Halder <nilasishhalder@gmail.com>
        
    Aug 7 (9 days ago)
        
    to dion, external.ceo-c.
    Hello Sir ,

    Unfortunately  again I  am writing this mail to you  as still I am not  able to  get  any  proper ,  better no solutions from your  team and i  am still waiting  for for the same.

    Its been long time the issue has been raised to  your team .

    Sir , can you  please help  me to  sort  out  these issue as soonest  possible time as i  am also having  my own business and which  is  very  much  impacted due to  this.

    Can you please  tell me what  processes are going  on or  you are not  interested with  my issue any  more that is not  clear  to  me .

    Now , your spoke person has been changed but eventually things remain same .

    Neither your  team contacted me properly  nor  they  give proper solution.



    Thanks ,


    Nilasish Halder <nilasishhalder@gmail.com>
        
    Aug 13 (3 days ago)
        
    to dion, external.ceo-c., consumersuppor., Veera, er.tamoghna
    Hello Sir/Madam ,

    As I have given multiple reminders regarding my laptop issue but till now no fruitful result came.Thus it tends me to lodge a legal action agianst your comapany in consumer forum(DOCKET No.863826) as you have left no other option for me.

    I have also informed to you that your techical teams are not responding me properly neither they are communicating with me properly , seems you didn't take this issue seriously.

    What do you think sir ??

    Do you think that my complain is not a complain.my money is worthless.Sir i have spent my Rs.1.5 Lakh bucks to buy this laptop.Do you really take care each and every customer in the same way?

    Then i am sorry to say such a heinous service that has been provided by your company that no one should buy any laptop from your company.

    Also i would like to focus on your technical department as the solution they are providing is absolutely rubbish and very silly to me.Your executives visited my place to check my laptop issue multiple times and they have tried to figured out the issue by best suitable option that they can do..Even they have also reported  to your concerned department that laptop having issue .But your team members have taken this issue very lightly  that they don't think to take anh necessary action reagarding this issue rather they have spend couple of months of mine  by just saying that we are consulting with higher management..

    Can you please tell me  how much time it will take to make a decision?

    Can you please produce which kind of consultation were going on over there reagarding my laptop issue ?

    I don't know what is wrong in your company either your team mates are not well synchronized or they thought that we can skip this issue by just saying will get back to you in few days .After that they dont  feel to notify me by making a simple call or mail about matter.But when i used to approach them they simply neglect me.

    Here I am facing lots of challeges with my laptop for which i am also not able to do my business work properly.But neither you give me a solution nor you agree to change my laptop.

    Every person has its own optimum limit of patience.I personally belief that i have cooperated with your team members from my each and every possible way.But now there is no question that you are not much bothered about the issue.

    I have been harrased mutiple times by your company and your team members and to be very honest i am very much tired now.

    Thanks

    Nilasish Halder <nilasishhalder@gmail.com>
        
    AttachmentsAug 18 (2 days ago)
        
    to servicehead, opsmanager, north.kv, hp-india_manag., Girish, michael, michael_dell, donald_carty, ronald_garriqu., michael_cannon, paul_bell, tcook, wehelp, vbaminee, dion, er.tamoghna

    Dear HP Team ,

     

    I have communicated multiple times about my laptop issue which has not been fixed yet .Now you are telling that my issue has been raised to your global team.Now tell me is that really that much of critical issue that you raised it to your global team.

     

    Secondly, the way you are behaving with your customers is really disappointing me. Being a customer i lost all the trust from your company as well as technical department.The issue is going from last couple of months and you are still deciding what to do.

     

    Again i am just reminding you about my issues which are mentioned below.

     

    1.Laptop heating issue : Snap attached for your reference.

    2.Blue mark on my  laptop screen.

    3.Laptop Keyboad issue.

    4.Laptop hanging issue: Which has been taken care by executive by visiting my place mutiple times and formatting done multiple times but no improvement shown by this.

     

    Now , why are you not understanding that there is a issue with the product.I have requested you many times that due to this issue i cannot work properly and also my business is getting affected by this.

     

    Dear CEO : I have seen you not so much bothered about my issue .Multiple times i am raising my concern but you always forward this to your so called technical department who are actually not able to understand the problem even they dont have proper manner to talk with the customer.It seems you really have no interest.

     

     

    However , I must say that the most pathetic service i have experienced that no one should experience that.



    Thanks and Regards

    Nilasish Halder
    Mob :  9903833313
               9836317989

    On Fri, Aug 17, 2018 at 4:49 PM, Veera Raghava, Nirmala <nirmala.veera-raghava@hp.com> wrote:

        Dear Mr. Nilasish,

         

        Thanks for your email.

         

        This is further to our discussion now, please be informed that the technical team is validating the complete case history with the global team and shall revert to you with the best possible solution at the earliest.

         

        Thanks for your understanding and support here.

         

        Warm Regards,

        VNirmalaScreenshot (1861).pngScreenshot (1862).pngScreenshot (1863).pngScreenshot (1864).pngScreenshot (1865).pngScreenshot (1866).pngScreenshot (1867).pngScreenshot (1868).pngScreenshot (1869).pngScreenshot (1870).pngScreenshot (1872).pngScreenshot (1873).pngScreenshot (1874).pngScreenshot (1875).pngIMG_20180818_113749.jpgIMG_20180818_113756.jpgIMG_20180818_113805.jpgIMG_20180818_113813.jpgIMG_20180818_11381344.jpgIMG_20180818_113813555.jpg


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    Screen goes blank and truns green from time to time.


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  • 08/20/18--06:29: Function keys
  • Good morning. I woult to ask you if there is an option in bios (for example) to default enable function keys instead of default enabled hotkeys. I have to work with function keys, and now, i have to remember to press betweekn "fn function" + "block maiusc" to enable function keys. It's impossible to do that everytime i startup the notebook!

    Thank yuo so much


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    Someone help me soon

     

    I need a response..

     

    I've a PAVILION 23 ALL-IN-ONE EUROPE ITALY vers.  name,  23-b335el , (solo monitor computer, without case) and I want to connect with my Tv in the HDMI version but my computer doesn't have any HDMI - RVG - S-Video hollow for the connection.. Does the HDMI ADAPTER in USB version be ENOUGH to satisfy the functioning and finally could I connect the monitor to my television? Or is it IMPOSSIBLE'????

     

    Screenshot_2018-08-20-08-48-09.pngScreenshot_2018-08-20-08-48-17.png

     


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  • 08/20/18--10:03: Clearly visible subpixels
  • Hi everyone! 

    So 2 days ago I bought myself a new HP Pavilion - 15-cs0852nd notebook because I really liked the design and specifications of it. When I got home and booted it up I immediately noticed that, when something on my screen is blue, I can clearly see lines between the rows of pixels. Weirdly this only shows dramatically with blue colors, not red or green colors. It almost seems like the blue subpixels are smaller and therefor leave a line between the rows of pixels. I have had many notebooks before, even ones with lower resolution screens (this one is Full HD) and none of them showed these lines so clearly. Is this a defect? Is there anything I can do (aside from not showing blue colors) to fix this? 

     

    Picture of the problem below. Please note that on the picture other pixels show to but with the naked eye those are not visible during normal use. The 'white' lines between the blue pixels are. 

    IMG_2479.jpg


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    My screen isn't working, but when I hit the power button it lights up. my laptop has been dropped 2 times over a year ago.


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    I am facing this issue and everything, drivers, windows 10, ect. is up to date. I would love a solution for this as I like the synpatics touchpad except for the fact that I can't game with it.


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  • 08/20/18--18:49: Spectre black screen
  • 2nd time it's gone to this black screen since we've had it. I've done the hard reset and unplugged the battery wire. Same issue.

    I called the tech support number and was on hold 25 min and some change only to be hung up on. I hope this method is more customer friendly

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    I actually have 3 different issues.

     

    First, I am trying to hook up an external monitor to my HP 9470M laptop using HDMI to VGA Cable Gold-plated 1080P HDMI Male to VGA Male Active Video Adapter Converter Cord.

     

    For some reason when I hook up this cable (it is brand new) to my laptop it does not recognized the external monitor, so I need help on how to make this work, preferrably where I can have both my 14" laptop screen on and the external monitor which is a large screen on at the same time.

     

    The operating system is Windows 10 pro. 

     

    THe second issue.  When I right click in a blank space on my taskbar the list that the shows up does not include Properties or Open to Windows Desk top, so I would like to know how to fix that as well.

     

    Third, for some reason there seems to be no way to get to the desktop, rather the things you normally see when you click on the Windows Logo icon are what is one what would be the desktop.  When you click on the Windows Logo icon it does nothing.

     

    Not sure why that is happening as typically I put all my shortcuts on my desktop and I cannot do this the way things are working currently.

     

    Hope you can solve my problems.

     

    Thanks, Bruce [edit]


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  • 08/20/18--20:21: Intel HD Graphic drivers
  • Hi, drivers Intel HD Graphics are not installed, "This installation package is not supported by this type of processor," tried to download versions from the HP website and Intel, windows 10 pro x64


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    Hi, i have a striped screw hole on the left side under the hinge and close to the power button. Every time I opened my screen it made it worse and now the surface around the power button to the hinge is cracked. In addition, I have to tilt the screen in such a way  or push it down so not to have a black screen which happens all the time I turn on the computer or it goes to sleep. I have tried different screws but all the time they become loose and affects my screen. Thank you!


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