So I just bought this computer as a replacement upgrade for an older verion of the Envy 360. Both of em use the AMD APU, the new one is using the much faster Ryzen APU. Here's the major problem and I would like to return the product because of this..., The new Envy has only 256mb of vram, the old one has 512mb. Because of the that all the content creation software I use, Photohshop, 3dsmax, and Substance Painter, do not fuction well. Photoshop requires a minimum of 512mb to use the gpu enhanced interface. Substance Painter now constanly get's corruped video memory in the display of what I'm working on. 3dsmax viewports have a serious dedgridation in the quality of the display, making it harder to use. Now on my older Envy computer those programs all work without those issues.
Now I know APU's they share there sytem memory with the cpu and gpu, so even though I got an memory upgrade to 16gb, I didn't get any upgrade to vram. The way APU's work is that there's a setting in the bio's that allocates memory to the vram, and after checking I see there's no access to that. I tried support, and I was told I needed to buy a better computer.
No where on the product page of the Envy x360 z15 is the vram mb listed, it only mentions the cash size, and that it's Vega graphics. I feel like I was miss informed.
I bought this computer as an upgrade, but for me it's really a downgrade. I bought the computer on march 23, it was shipped march 31, I recieved it april 6th, now today I want to return it (april 19) but it's telling me it's not eligible for return.
Please help, either improve my vram memory by changing the setting in the bio's or let me return this product as now it's just usless to me. I would even consider store credit.