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Touch pad isn’t working

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Logged on to my laptop and when trying to move the mouse-touch pad it doesn’t work or move.

Need Stylus Recommendation - New Laptop

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I've seen lots of posts concerning stylus issues with the Envy x360 having convertible touch screen and digital inking capability.  The gist seems to be that the screen doesn't support a stylus . . . which seems odd.  Does anyone have a recommendation as to what stylus is a good fit with my machine . . . the finer the point on the stylus the better.

HID - Compliant Touch Screen (Driver Missing)

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The touchscreen on my Pavilion x 360 is AWOL. It doesn't even show up in the component listing for an F2 scan. I've done all the steps in David's note above with no success. Somewhere, there has to be a place that can tell me how to remind my device that it does have a touchscreen.

 

THoughts?

 

dejected dan

what does the red light below spacebar mean?

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this light has never been lit before

 

Laptop sent for repair - LoJack shows no activity for 5 days

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Well, the title above says it. I sent the laptop for repair last Wednesday. Fedex said it could not deliver because the business was closed. For the last couple days the message I am getting is that Repairs "On Hold" but I haven't seen a new delivery date. I did a support chat when it couldn't be delivered then it showed that it was the next Monday 27th.

 

But I just located the laptop using LoJack and it shows that it hasn't been turned on since the 21st of November when I shipped it. Well, that's the last time it was able to get a location. 

 

After arriving from China, I only had the laptop 3 weeks then I sent it back because it came with a feint blue spot that is ignorable, and occasional flashing vertical lines (5% of the time, usually with graphics). If you don't look for the blue spot and the background is not white in that area, you can ignore it. You realy could live with the flaws if you're not too picky. It's kinda like that sprained arm that only hurts when you test it to see if it's hurting. I really liked the laptop while I had it because the screen is so incredible. It really is, even with the flaws. So I am starting to think that this too good to be true 4K laptop really was too good to be true and that I should have saved myself the trouble that comes with expecting a perfect product at little over half the price that a similar laptop sells for. Now I just want it back before it falls into the black-hole that is apparently HP's repair service. This is my 4th HP laptop and HP really has gorgeous screens. The other high-end laptop I had was the DV8 which had an incredible 1080p screen and I enjoyed that laptop a whole lot. But I am wavering now. 

 

I am starting to fear that I am falling into the same horror story as others who claim their laptop was MIA for weeks. Honestly I want them to just ship the laptop back to me and stop playing games. If anyone from HP sees this and can rescue the laptop for me and send it back to GA, I would appreciate it tremendously.

 

Thanks,

Jamaican Dave

Occasional flashing vertical lines

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Having those 2 things (title) on laptop.

Thanks

Need Hp display panel for replacement

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Please help me to find Hp Display panel for my laptop having resolution of 1928X1080 from HP Store. My product number is V8R97EA [personal information removed]

Can a Smart Stylus Electronic Pen work with the laptop.

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Is there anyone that can assist?  Please!

 

I've been on the phone too many times already with HP support, at every supposid Tier level's.

 

I purchased this new Envy X360 Touch that is supposibly supposed to work with Electronic Stylus Pen.  I've been on phone asking and looking.  I've been told too many things that conflict with other support tech's from HP.

 

I have the latest firmware and software.  Its brandnew and fully been updated.  Even the menu shows a Pen but it won't work.  I've tried an HP Stylus and Wacom Bamboo.  It doesn't work.

 

I've asked HP is it possible that this model doesn't and will not work?  Never got a proper answer.

 

Does anyone know if there is a Stylus Pen that will work with this laptop.  Too much time has been spent on this being brand new....and when HP support cannot assist.  Should I just return and purchase another brand?

 

Please advise.


Touchpad problems again

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Hello, again!

 

I was on here a couple of months ago, with a problem with my touchpad. I did have great help from Elier, consumer relations. I sent it out to be repaired and back much quicker than planned!

 

What they did, however, was replace the keyboard. In the last ten days, the cursor, when pointed or clicked, drops down. It does this on all pages, websites, email, etc.

 

I am hoping that you can put me in contact with consumer relations again. I have done everything that I was told to do last time before finally reaching you on Forum!

 

Janet Hanen

 

FPS Drop When Plugged in

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Games seems to play better when on battery when compared to plugged in.

 

The power requirements of the Lap is also met by the charger .

 

My Lap is a Pavilion CC502-NE with a 4 GB 940MX nVIDIA card along a Intel HD 620 .

 

Tried modifying the settings on the nVIDIA control panel (Power Management to High Performance,Default as High Performance Nvidia)

 

Power Plan is also set to High Performance.

 

Tried installing the graphic drivers for nVIDIA from HP by uninstalling the latest ones and also updated the Intel graphics drivers

 

Was getting 50-60 FPS for GTA 5 on battery and when plugged in the FPS drops to 5-10 for a few sec and then reverts back to 60 FPS.This happens for every 30 sec

 

Watching DVDs from other regions

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Hi, I have a program called Power Media Player installed on my notebook.
I noticed that when I opened a Region 4 DVD (my region) that a dialog box appeared on screen prompting me to select the DVD Region.

Why can the DVD Region setting only be selected 5 or 6 times? (5 times remaining)

Can the setting only be selected or changed when a DVD is loaded in the optical drive and opened on screen?

I couldn't find such a setting in the notebook's settings. Nor are DVD Regions mentioned in the Specifications PDF.

HP Envy X360 doesn't auto rotate

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I've had this convertible laptop for a week. For the first few days it auto rotated the screen just fine. Then a BIOS update was done and it no longer works. The screen will simply not rotate, unless I manually change it in Display Settings. There are a few articles about this but none of the solutions work. Anyone have any advice?

Issue connect to Projector

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Hi,

 

Good day. Recently I bought a new ultrabook from HP, the model is HP Envy 13-AD100TX.

Recently I realize that I don't know how to connect to projector / external monitor.

And I still have no clue at all after I search through internet.

 

The device have no HDMI or VGA port. This device come with 2 USB port and 2 USB Type-C.

 

Please advise on this issue.

 

Thank you.

 

Best Regards,

Chin

Spectre X2 (12-A001DX) wacom pen compatible.

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Spectre X2 (12-A001DX) wacom pen compatible.

 

 

What is Spectre X2 (12-A001DX) compatible wacom pen?

Display issue while connecting to the Projector

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Hello, I am uanble to see the desktop Icons while connecting this laptop to the projector on "EXTEND"  display option. Other options (Duplicate, Second screen) are working fine. I have checked and updated the latest graphic drivers and all.

So please help me to resolve the issue.


windows 10 1709 auto screen rotation stopped

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Hello

Recently upgraded to windows 10 1709 to find that the auto rotate no longer works.

When i manually rotate the laptop, windows popup states 'change to tablet mode' so the HW/SW is somewhat acknowledged by windows but does not trigger the correct effect.

Auto rotate lock tile does not appear in the notification draw and no auto rotate option is visable in settings (under the screen orientation option) as was present in 1703.

Ive tried reinstalling both Intel Virtual Button Driver and  Intel Integrated Sensor Solution Driver with no change.

Registry entry for autorotate shows as on/active. Sensor services exist and appear to be active.

If i downgrade back to 1703, via recovery, the auto rotate service returns.

 

Does anyone have experience with fixing this without downgrading? 

Will HP/Intel release updated driver?

 

Cheers

 

...

my laptop screen has transparent pink lines over the taskbar region

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My laptop hp pavillion au006tx has tranparent pink lines at the bottom part of the screen in the taskbar area.How can I solve it?

windows 10 screen brightness adjustment problem

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Hey please help me 

I want to adjust my screen brightness in windows 10 but there is no brightness settings in 'DISPLAY SETTINGS" . i also tried by updating my screen drivers .Still i can not adjust my brightness settings . My screenshots are below

Screenshot (3).pngScreenshot (2).png

My laptop screen flickers, circles appear and move the screen. My new printer not working either!!

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At random times, my screen flickers and circles appear.  I am unable to move the cursor or touch the screen at that time.  It also brings up random screens, the internet, etc.

 

I just bought a new HP printer and its not worker, it doesnt print everything on paper.  I did the trouble shooting, my ink levels are good, etc. 

 

 

So frustrating!!!!!  Need help...

HP Envy is not using the Power and Sleep Setting in Windows 10

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My laptop is going to sleep randomly. Sometimes in as little as 5 minutes after taking my hand off the keyboard or mouse (for example while reading a document on the screen).

 

I first verified the Settings -> Power&Sleep and set both screen and Sleep to 20 minutes on battery, and then extended the time setting when plugged in until I have reached the extreme level of setting NEVER. (As a note do like a computer to go to sleep when not in use after a reasonable amount of time,  just not 5-10 minutes). 

 

These are the steps I have taken already:

 

I have run the troubleshooter and reset factory defaults resulting in the more frequent exhibition of the problem. 

 

I have gone through the Power Options  verified the "put the computer to sleep"  matches the settings above

 

I have also opened the "Edit Plan Settings" -> Change Advanced Power Settings -> Sleep->Sleep After and verified these setting matches. 

- On this window "Allow Hybrid sleep is OFF for both Batter and Plug

 

- Hibernate After is set to 180 Minutes on Battery and Never when plugged in

 

- Finally, I verified that Display menu in Power Options menu is set to 20 minutes on Battery and Never when Plugged in.

 

Is there any other hidden setting I should verify?

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