I have a HP Notebook - 12-ay014dx that runs Window 10 (64-bit)
I've had the laptop for 2 years and I had no issues with it until today. My husband went to use the laptop to do a cricut project online, when he turned on the laptop and it loaded, but when he used the touchpad the display went black. The display is still on, but the screen is black. He tried turning off the laptop and turning it back on but the display remained black. The LED light on the CAP LOCK started to flash. I used my phone to look up what could be causing the problem and HP support said that a LED code or BEEP code means that there is a greater problem. The most common is over heating, so I turned off the laptop and proceed to use a can of air to blow out any dusk that could be causing the problem. Once finished I turned on the laptop again, but the display was still black. When my daughter looked at it, she found to how to turn on the computer by removing the battery and the AC plug, and then holding down the power button for 15 seconds. I went through these steps and we managed to get the display the display to turn on. The laptop powered on normally. However, she tested the touchpad and she got the cusor to move, but when she clicked the touchpad the display went black again.
If anyone has information on how to fix this issue it would be appreciated.