Dear All,
Please help me to get rid of that strange problem.
Let me explain you the situation.
I have HP g6-2025SR (Serial number is: 5CD2175H25).
My hard disk drive died, with the old hard disk I have lost the Recovery partition so I can't return to pre-installed OS, that was my laptop was equipped upon buying.
I have bought the new hard drive and installed the Windows 7 (64 bit, English language) to it without the problem.
On next step I started to download the drivers for my laptop.
This is the official support (driver) page for my laptop.
https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-2000-notebook-pc-series/5226244/model/5265703
I have downloaded EVERYTHING from there.
- IDT Audio drivers
- Graphics (This driver also contains the Chipset drivers, USB3 Drivers, HDMI Audio drivers)
- Realtek Card Reader Drivers
- Synaptics Touchpad Drivers.
- Atheros WiFi Drivers
- Realtek LAN Drivers
- HP Hard Disk ProtectSmart
- HP On-Screen Display Utility
- HP CoolSense Technology.
Started to install these drivers. Everything installed perfectly, except the Graphics driver. When I tried to install the Graphics driver, it didn't give any error, finished without the problem. Restarted the machine. Ta-daa, On device manager both video adapters (7520G and 7670M) are with exclamation marks (indicating that drivers are not installed or installed with an error). I have formatted again the computer and installed Graphics driver from AMD's Support page. The file name is amd-catalyst-15.7.1-with-dotnet45-win7-64bit. This attempt too didn't work, I encountered the same problem. Again formatted and tried other (older) versions of the Catalyst. Totally I have tried nearly 20 driver version. Google'd them.
So is there special procedure to install Video drivers for AMD Dual Graphics?
I have backup plan for solution, I have same model at work, I can create the acronis image of that laptop and deploy that image to my home laptop. But I wanna understand what is the problem, why the driver on official HP website doesn't work?
I have contacted the Live Chat support of HP and asked them to help me. They connected to my computer tried the bunch of drivers without the luck, at last Support guy told me that I need to order HP Recovery Media from United Arab Emirates. When I asked why the driver on HP Official Support page doesn't work on my computer, he told like that "Your windows is not genuine" Come-onnn man, what is that common between genuine of my OS and Driver installtion? Microsoft officialy allows 30 days trial period of their system without "braking" the law.
So, I again ask you guys, can you help me to solve this strange problem?
Thank you very much.
P.S: Sorry for long post.