Hello. I have been using this HP Envy Laptop for about a year now and never had any problems until Windows 10 showed up on my computer. I don't know if that's the source of this or any other problem; in any event, I have been having more and more visual/video issues lately and at this point I can no longer just make do.
The main problem is that no videos - neither DVDs/Blu-rays inserted/plugged into the computer nor videos downloaded from the Internet - will play in anything (that includes Windows Media Player, VLC, and Cyberlink). The only exception is that videos downloaded from the Internet will play in Windows Media Player. Nothing else plays in anything. And videos that will play in Windows Media Player will not play in anything else.
I have something called Aiseesoft to play Blu-rays and the same thing happens when I try to watch a Blu-ray in Aiseesoft as happens when I try to watch a DVD in VLC: The tracker sticks and doesn't count, the screen is black, and I just hear the audio track. With Aiseesoft, I can actually skip around on the video track and hear the audio at different points, but absolutely no video.
My Skype also won't show me video. If I'm talking to someone on Skype, my software and camera obviously work, because they can see and hear me but I can only hear them, I can never see them. The video chat window is just a white square.
Despite this, I've experienced almost no streaming issues. Stuff like Netflix works perfectly. However, within the last couple of days, some Youtube videos have started refusing to load. At one time, I'll try one and watch it with no problems. Then, two hours later, I'll try to watch the same video and it won't work. And vice-versa. That was the last straw. I was dealing with only being able to watch streaming-based videos; the recent Youtube issue might be unrelated, but now having streaming issues on top of everything else was the straw that broke this camel's back.
If anybody has any suggestions, I'm all ears. Unfortunately, I'm only a few steps above being technologically retarded, so if you have any suggestions for me, please break them down to their clearest and most explicit steps. For the record, I have something called NVidia and initially found recommendations via Google to try uninstalling and reinstalling that. I tried and it either didn't work or it wasn't the problem.
Any help that anyone can provide will be much appreciated.
Thanks for taking the time.