Black screen after windows login

September 13, 2017, 3:06 am

≫ Next: Cracked screen on hp spectre x360 (touch screen)

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My laptop (hp power pavilion 15-cb040nd windows 10)  is stuck on a black screen with cursor after startup. This is a new laptop delivered to me on 07-09-2017. The hardware seems to work fine. The problems arises after updating the Nvidia bios.

 

The first time this problem occurred was when I started updating my laptop using the HP Support Assistant. One by one I updated all the drivers available for my laptop. After the Nvidia driver was updated the problem occurred. The laptop starts up fine, but after the windows login the screen goes to black. Start button or right mouse click won’t work / show anything. Luckily control + alt + delete did work. I was able to restart windows in safe mode and tried the following:

• Restart multiple times
• Download and install from the hp support page new nvidia drivers
• Enable and disable those drivers
• Delete my Nvidia drivers
• Install the hp drivers (again)
• Enable and disable (again)

The only thing that  worked was a complete factory reset.

 

Unfortunately the victory was only temporary.

After I was done with the setup of my laptop, Windows update decided that it was time to update. This apparently includes updating all outdated drivers. Which meant a black screen once again. Additionally windows update 'broke’ in the process. When I went into settings and clicked on windows update (in safe mode) the settings menu would hang a few seconds and then close down. Which means that I am unable to look at or undo the specific updates.

 

I did the factory reset and everything worked again.

 

The third time happened yesterday evening, this morning. Windows updates are mandatory, so I tried to find a workaround. I thought that by disabling the automatic driver updates my laptop would be safe. I used the instructions on this site http://m.winsupersite.com/windows-10/stop-automatic-driver-updates-windows-10. It told me to go to systems 'control panel’ -> advanced settings -> hardware -> device installation settings -> no to download driver software and additional icons. When I read this right now I don’t think this would have helped. This probably disabled the search for new drivers if new hardware is added to laptop.  When I shut my laptop off yesterday windows update was doing the update and i thought I was safe. This morning however windows finished installing the update and i was greeted with the black screen after login. As of yet I didn't do a factory reset and windows update is once again 'broken’ from his update.

 

Right now I’am trying an image recovery from when it worked with all my settings and programs. After it finished the restore procedure my laptop immediately ran windows update. Rendering the restore procedure useless. 

 

I’am open to new ideas and possible solutions

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Cracked screen on hp spectre x360 (touch screen)

September 13, 2017, 4:03 am

≫ Next: Desktop slide show shows grey with tiny pin holes.

≪ Previous: Black screen after windows login

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I have cracked my touch screen and don't know exactly where I can replace this. Does hp service this or what can I do?

Desktop slide show shows grey with tiny pin holes.

September 13, 2017, 4:14 am

≫ Next: Lag during the game NVIDIA 940MX 4gb

≪ Previous: Cracked screen on hp spectre x360 (touch screen)

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I've set the Desktop display to:

 

Background: Slideshow

 

Choose albums for your slideshow:

Pictures [HP's installed pictures]

 

Change pictures every:

30 minutes

 

Periodically the desktop picture becomes covered with solid gray which has tiny pinholes in rows about 1/8" apart (or 1/16th perhaps) and sort of has the appearance of a piece of fabric.

It fills the screen except for about 1 inch at the top.

 

If I right click and left click "Personalize"  and then close the Settings page, it has disappeared.

 

This happens several times a day.

 

???

Lag during the game NVIDIA 940MX 4gb

September 13, 2017, 4:33 am

≫ Next: Replace TN with IPS

≪ Previous: Desktop slide show shows grey with tiny pin holes.

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Good day!

I need help on my HP Pavilion 15-CCC007NX, just bought Sept-03-2017, 

Althought it is not a Gaming Laptop but It should run DOTA 2 and Diablo 3 smoothly on very low setting.

Base on my observation, when my laptop runs on battery mode my gaming experience is bit lag, but when i plug the AC adapter it's super lag.

 

I already reset on factory reset.

I did update the NVIDIA via HP Support Assistant and also in Device Manager,

I set NVIDIA as default graphic,

I set the power on performance mode,

but still laggy, what else should I do?

Replace TN with IPS

September 13, 2017, 6:08 am

≫ Next: External 4K-screen on HP8770w w Quadra k3000m

≪ Previous: Lag during the game NVIDIA 940MX 4gb

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Hello, I bought a laptop HP Probook 470 g4, everything works smooth and great.

 

The only thing that lacks behind is the dislpay wich is a HD+ TN screen with poor contrast and very poor color reproduction.

 

I was wandering if i can replace this screen with a Full HD IPS wich is available on higher specced versions of this notebook.

 

In fact only thing that matter is if the screen connector is the same (30 pins, dual) .

 

I am waiting for you help.

 

Thank you!

External 4K-screen on HP8770w w Quadra k3000m

September 13, 2017, 6:11 am

≫ Next: I bought my son a new fancy HP Spectre 360 13" computer. It keeps freezing.

≪ Previous: Replace TN with IPS

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I want to connec an external 4K-screen to a 8770w witch have a Quadra k3000m graphic card.

When I do, only HD-resolution is available to chose, not UHD. I run Win10 also.

The card looks like it supports 4K, but maybe the displayport or something else that stopps it from working?

Is there anyone that have any input in the matter? Is there any "work arounds"?

I bought my son a new fancy HP Spectre 360 13" computer. It keeps freezing.

September 13, 2017, 6:17 am

≫ Next: Problem in Touch Pad.

≪ Previous: External 4K-screen on HP8770w w Quadra k3000m

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The computer keeps freezing.  You can't use the mouse, trackpad or touch screen.  I have tried to disable McAfee, turn of hardware accelleration, etc.  Any other ideas?

 

Problem in Touch Pad.

September 13, 2017, 6:38 am

≫ Next: Black screen on display

≪ Previous: I bought my son a new fancy HP Spectre 360 13" computer. It keeps freezing.

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The problem in my laptop is that some times when i open my laptop then the touchpad do not work or lag. After i restart my system then the touchpad works properly. But after some time when i open my laptop the touchpad again do not work properly.

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Black screen on display

September 13, 2017, 7:08 am

≫ Next: Black screen on new Pavilion 360

≪ Previous: Problem in Touch Pad.

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Hi, I'm writing here because i have a problem with my laptop (Hp pavillion dv7 6b45el).
Some days ago i open up the laptop for clean off the fan, after that i noticed that the display didn't trasmit any image, again, i open up the laptop and noticed that the cable for the display wasn't carefully inserted, and after reinserted correctly the cable the laptop was perfectly functional, i used it for 2-3 hours and suddendly the display turn off, and now start the true problem, i restarted the pc and return the exact same problem of the first time, apparently with a different solutions.

I tried to open up and reinsert the display's cable (many times) but it didn't worked; after some research i discovered that the times that the number of blink the Caps Lock do mean a different problem, at the start the blinks was 3 (memory), it was strange because i ejected the memory only when i cleaned the fan, and after that it wasn't a problem, i removed the memory and reinsert it; the blinks becomes 2 (BIOS); I tried to follow some guides on the site on hp, tried the combination of "Windows" + "B" (or "V"), tried to press constantly F2-F9-F10-F11-F12 (Once at time), i tried to "recover the BIOS" with an USB drive, i tried to download the BIOS on hp's site (yes, for my model), it was like "sp60550", i open up the file and do the process until extraction -in the tutorial video an "hp BIOS recovery and restoration" (or something like that) appears- but in this phase an error occurred (i tried on an assembled pc, on an asus and on an Hp. The error was different from every Pc so i couldn't do an USB drive like a tutorial, after that i tried to make a self USB drive (following the instructions in a site), and no results from this, i tried to do the same thing with a cd (because when i turn on the pc i hear the fun moving, the cd space start to read the cd and the pc start to become warm, but the caps lock blinks and the display don't turn on) and neither this worked.

Last information: the "hp" logo behind the display work perfectly and this make me think that the display isn't broken, but i can't be sure (from the start of the problem the display never did a single illumination, neither for BIOS error); every light works normally (excluded display and Caps Lock, obviously)

Now I'm out of ideas and i don't know what to do, thanks.

Black screen on new Pavilion 360

September 13, 2017, 7:12 am

≫ Next: Hp spectre 360 screen completely black

≪ Previous: Black screen on display

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I loaded Microsoft office 2016 on my new computer yesterday.  Today I booted up and sign d in and I only have a black screen.  I can't get to a task manager (viewable) and if I insert a memory stick I can access the content.  Otherwise I just have black screen.  Help!

Hp spectre 360 screen completely black

September 13, 2017, 8:25 am

≫ Next: Black Screen on startup

≪ Previous: Black screen on new Pavilion 360

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My 2 week old hp spectre 360 when I switched it on this morning started updating but after it updated and I typed in my pin to log in, the screen just went black. You can see the white cursor moving around but the background is completely black. I tried rebooting and still the same issue. This has been happening for over 3 hours now.

Black Screen on startup

September 13, 2017, 8:37 am

≫ Next: After Rebooting; Black Screen (New HP Envy x360)

≪ Previous: Hp spectre 360 screen completely black

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I see there are already several post for this problem but none of the suggestions seem to fix my problem.  My laptop goes through the normal startup process.  Altough it does seem to take a bit longer then normal.  At the end I am greeted by a black screen and the F6 key has light that is stuck on.  I have tried the holding 4 arrow keys down while trying to start.  It did not help.  If I do the SFC /SCANNOW then the screen does start but I have to do it every time I logon.  I can run programs such as a web browser from the task manager and the web browser works but home screen remains black until after I run the scannow command.  Computer is a recent purchase I am concerned about having problems with it so soon.  The battery can not be remove so difficult to do total reboot.

After Rebooting; Black Screen (New HP Envy x360)

September 13, 2017, 8:53 am

≫ Next: Blank screen after login

≪ Previous: Black Screen on startup

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Wow. I really loved this laptop up until last night. Now after reboot I see nothing but a BLACK SCREEN. Here is what I am working with, and the specs of my laptop. 

 

HP Envy x360 Convertible AMD FX 9800p Radeon R7

OS: Microsoft Windows 10 Home (x64) • CPU: AMD FX-9800P RADEON R7, 12 COMPUTE CORES 4C+8G  (2.70GHz) • Memory: 7.5 GiB Total (4.3 GiB Free) • Storage: 930.3 GiB (836.2 GiB Free) • VGA: AMD Radeon(TM) R7 Graphics .5 GiB

 

Last night after a Windows Update, (which has been giving me issues due to an error I was getting previous to this situation) the new black screen problem occurred. The install issue kept saying it was trying to install some HP update and couldn’t do it. I did some research before posting this and I THINK it's fixed. I am 99% sure.

 

I ran the updater and now it says "Your device is up to date" instead of "Unable in install HP update, error code XXXXX" I did fix this. The fix is as follows...  I manually went into the control panel, device manager, system devices (expand this), HP Mobile Data Protection Sensor, then right click and update driver. So, in short issue 1 resolved but the more problematic issue is still at large. 

 

When I restart, or turn off then turn on my 2 week old HP Envy the IR sensor can read my face to login.. then poof .. just black.

 

I've been able to get the desktop to appear by acting like an ape and hitting every key while simultaneously using the track pad to click all over. Every 4-5 boots the screen will turn on using this method. Otherwise when it's in the black screen mode the only thing you can see is the cursor from the mouse, and if you hit ctrl+alt+del the task manager will appear. 

 

I'm going to reinstall every driver. And troubleshoot to the best of my ability. This IS my first ever PC with an AMD chipset so I am not used to it. I'm also not used to Windows in general. I know most every UNIX Framework, but Windows is a bit foreign to me. This might be a simple fix or maybe it’s a big problem. Right now, I have no idea. Yesterday I uninstalled Sophos before doing the Windows Update. Don’t know if this can be interfering. I am VERY frustrated. And would love for some help. I saw on another HP forum something about holding down all of the arrow keys when rebooting. I’m going to try that again now, but it didn’t work the 1st time. Please any help or suggestions would be great.

 

 

P.S  - Problem 1 of 2 ..  Should I install this after fixing the windows update problems manually? 

Intel Rapid Storage Technology Driver

VERSION: 9.5.6.1001

https://support.hp.com/us-en/document/c02219204

Blank screen after login

September 13, 2017, 9:04 am

≫ Next: HP TrueVision HD

≪ Previous: After Rebooting; Black Screen (New HP Envy x360)

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After login only task manager works - screen is blank - did windows update last night

HP TrueVision HD

September 13, 2017, 10:22 am

≫ Next: Hp Envy x360 screen issue

≪ Previous: Blank screen after login

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The original hard drive broke, so i replaced it with one thad had windows 10 preinstalled, and even when i scan for the hardware in devices manager, my notebook still cant find the webcam.

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Hp Envy x360 screen issue

September 13, 2017, 11:08 am

≫ Next: Spectre X2 (12-a050na) Touch response inverted on Y-axis.

≪ Previous: HP TrueVision HD

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This is my 2nd laptop from Best Buy. The envy x360 worked for a single day in both instances. Black screen is all I get now.

Spectre X2 (12-a050na) Touch response inverted on Y-axis.

September 13, 2017, 11:29 am

≫ Next: Computer lagging/freezing

≪ Previous: Hp Envy x360 screen issue

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hi all,

I've been fixing a cracked touch screen on a HP Spectre X2 this past week, and I managed to get the exact same touch screen digitizer assembly replacement (part number 830345-001) from overseas and installed it nicely into the display panel ...

Although it works, the touch response is inverted on the Y-axis now, so touch on the top left corner and you have the Windows Start menu, touch on the top right corner and you have the Action Centre popping up.

 

Having faced the daunting task of replacing the touch screen digitizer assembly, It is painfully surreal to lose the correct touch responses. 

 

I am sure there is an easy way to solve this problem by updating the firmware of the touch screen which belongs to the Taiwanese ELAN Microelectronics.

 

Would very much appreciate if you could point me in the right direction.

Computer lagging/freezing

September 13, 2017, 11:41 am

≫ Next: Running Dual Monitors

≪ Previous: Spectre X2 (12-a050na) Touch response inverted on Y-axis.

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I have exactly the same issue with a 1 day  old Spectre X360 4k, i7, 16GB Ram. 

 

Very disappointing!

 

I've moved from a 3-year old MacBook Pro which never EVER lagged or froze! Back to the Macbook to type this message as the Spectre is unusable!

 

 

Running Dual Monitors

September 13, 2017, 1:12 pm

≫ Next: Keyboard not working

≪ Previous: Computer lagging/freezing

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I have an HP Envy Notebook Product Number P4W31UAR#ABA ...

 

I would like to find out if it is possible to run two monitors from this HP laptop.

 

Keyboard not working

September 13, 2017, 2:16 pm

≫ Next: white screen problem

≪ Previous: Running Dual Monitors

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Hello. You guys have been of great help since I registered so I hope you can help me with a new problem. I own a HP x2 10-p092ms, today I was going to ise it for college stuff. It turned on normally, but suddenly I noticed my mouse's pointer disappeard from the screen and the keyboard was not responding to any comand. I restarted it a bunch of times, but the keyboard just continues the same. Any idea what I can do???