After spending over 1 hour on hold to HP complaints i though it would write my issues down here. So i'm having some annoying issues with one of your computers that i recently purchased. All issues that i would not expect out of a laptop that retails for $3700, OMEN by HP - 17-w106tx. This computer is specifically billed as a gaming PC and features a GTX1070. The computer is only 1 month old and does not have any viruses or malware. 1: The compuiter will not support current graphics drivers from NVIDIA and instead I am required to use a driver that is now 4 months old. Recently the HP support assistant required me to update my driver and when i did this it caused my games to crash and become unplayable, if i install current drivers from Geforce experience I experience the same issues. Sorting this issue out is very time consuming and frustrating having to repeatedly download and install drivers until one eventually works. The driver that does work is the one found on the HP website, which in itself is confusing as I would have thought that this would be the same as the one recommended by HP support assistant but it isnt. I think it is incredibly lazy for a manufacturer to sell a very expensive gaming computer that then forces you to rely on old drivers to play games. 2. When waking up from sleep the screen will not illuminate sometimes and will require me to do a hard reset to turn the screen back on. 3. When waking from sleep the computer will bug out and spend 1-2 minutes being completely unusable and randomly inputting commands without the keyboard or mousepad being touched. EG the start menu will continuously open and close, windows will minimise and maximise, videos that were paused will start and stop randomly. No actual inputs will have any effect and the computer will just randomly do its own thing. Sometimes this requires another hard reset to get it back to normal. 4. When using an external display sometmes chrome browsers will crash and become completely unresponsive, this mainly happens with facebook. I would have been happy to speak to someone on the phone about this but after the first hour of being on hold i was hung up on and now i have been on hold for another 15 mins without speaking to a single person either time.
Since then i have been able to record both the black screen and when it bugs out. HP support have still not responded to me. Today I installed the recommended driver again by HP support assistant and once again it caused my computer to glitch out and make games unplayable. I am also no experiencing random screen cut outs where my monitor flashes black, this is happening on the old and new driver.
