Hello,
Brief history that might have led to current outcome:
The touch screen seemed unreliable requiring multiple touches so stopped using it. The battery was sporadically losing charge and subsequently laptop would not work unless plugged in. WIthin a few days the laptop altogether stopped working, no display, no keyboard, just the sound of fan and HD upon power up. I have tried the following things with no luck so far. Running out of options and unable to perform bill payments and such, since this was my main laptop:
Replaced battery
Tried powering down/up, holding power button for 30 secs, disconnected battery
Connected external monitor (hdmi), mouse and keyboard (wireless & USB)
Tried disconnecting HD to trigger an err situation, no luck..
This laptop has been very sparingly used in comparison with my other smart devices and I'm at a loss to comprehend the performance issues and my current situation.
Appreciate your help troubleshooting and hopefully fixing and/or recovering HD information.
Regards,
Anil