Hello,
I see some overlap with this issue in other posts, but not with this unit. I have an Envy TouchSmart 14
(14-k020us) that came with Win 8 and I successfully upgraded to 8.1 several weeks ago. All was running
well until today when I was doing Windows Updates and chose an "optional update" to update the
display.
Now when the notebook boots up, I get the HP logo and swirling circle, and then the screen goes
dead while the TouchSmart is clearly up and running. This is clearly a result of that update.
1)
I don't have a USB stick with an emergency restore for this unit. I never got around to doing it.
I do, however have one that I created with my other Envy notebook which is not a TouchSmart
Ultrabook but an Envy 14 Sleekbook (14-k010us). It is an emergency restore I created from the
Sleekbook's pre-loaded Win 8, before I had upgraded that one to 8.1. Would the Sleekbook's USB emergency
restore stick work on the TouchSmart in question? Would there be licensing and/or driver issues right away, since they're not the same unit? I did write down the TouchSmart's Win 8 product ID. I'm actively using the Sleekbook as well, and have not chosen to update the display, so it's working fine.
2)
Is there any way I can avoid a complete reinstall and just get the display back on the TouchSmart?
3)
Are there any options or questions I'm not thinking of?
4)
In the event of a reinstall, is it complicated to take out the hard drive beforehand, and put it into
a USB converter kit so I can back-up the drive to my functioning Sleekbook?
Thanks